Overall rating
4.5
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to streamline the order editing process, including modifying prices, taxes, and shipping fees. It's particularly useful for businesses handling large volumes of orders or frequent adjustments. Features like abandoned cart recovery and payment requests are seen as time-saving. The app's intuitive, customizable interface and ability to address Shopify's limitations are also praised. Merchants commend the customer service for their quick and knowledgeable support, making it a must-have tool for enhancing order processing and customer service capabilities.

August 5, 2019

Every apparel store NEEDS this app! Edit Order is used dozens of time a day to change sizes & styles...

Clothing Arts
United States
About 4 years using the app
Cleverific, Inc replied August 5, 2019

Thank you so much for your review! We're really happy to hear that Edit Order is helping your business by allowing you to make changes to your orders. Please let us know if we can offer help with anything at all!

January 20, 2022

This app works great with specific processes we have for our store when processing our exchanges. We had some default app settings that didn't work with our intentions, reached out to their customer service and was assisted in a quick responsive matter. They were able to custom modify some of our settings through their backend that was exactly what we needed. Very satisfied with using this app, I would recommend giving it a try.

Alegria Shoes
United States
About 4 years using the app
Edited November 14, 2019

Edit Order has actually saved many of our sales from being lost, by providing a service that is not native to Shopify, being able to edit an order after a customer had made it.

You can invoice customers and have them pay on their own, which protects us in California, from chargebacks, instead of manually entering a customer's credit card. The logic in the app is flawless, and works exactly as you would expect it to, and has features you wouldn't even consider as necessary (but trust me, they are!).

Just an overall great app.

BikeSmart.Inc
United States
About 4 years using the app
Cleverific, Inc replied November 20, 2019

Thank you for the awesome review! We really appreciate you taking the time out to share your experience with us. We do our best to meet the expectations, and we're happy to hear that we met them for you. Please feel free to reach out whenever you need us. :)

September 27, 2016

This app... what can I say besides we wouldn't be able to run our store without it! It's hard to believe Shopify doesn't have this functionality, but thank whatever god you pray to that this app exists. You won't be disappointed!

My Hairprint
United States
Almost 4 years using the app
January 3, 2018

I have a relatively new store and have been using Edit Order for about a month now. I love it! It really does make the process of editing an order much easier. I especially like the notes it automatically adds to the order fulfillment screens in Shopify which make it great for keeping track of what edits were done to an order.

Also, support by the developer has been terrific so far. They quickly responded and clearly explained several points that this Shopify newbie didn't quite understand, even offering advice on how to get accurate sales data reports from Shopify.

I highly recommend this app!

Murphy Mcgonigals Magical Music Motley
United States
Almost 4 years using the app
April 4, 2018

Edit Order is THE missing piece when it comes to Shopify. It's simple to use and if there are ever any problems, Andrew & Tiu are very responsive and helpful. Thanks!

The Glass Underground Online Store
United States
Almost 4 years using the app
Edited November 28, 2018

This app enables me and my CS team to help customers as much as possible without causing inconvenience to them. My new favorite feature is invoicing customers for adding an item to their order, after they have made their purchase. Edit Order has definitely impressed us and our customers. Great tool, highly recommend!

Mondo
United States
Almost 4 years using the app
December 18, 2018

Great customer support, makes processing orders more straight forward and helps you to offer better customer service to your customers with the flexibility it provides.

The Workgear Company
New Zealand
Almost 4 years using the app
December 15, 2017

Great app and support so far. It does what it promises and does it well. Looking forward to more advanced features as the app grows.

Picturekeeper Com
United States
Almost 4 years using the app
November 29, 2016

This makes exchanging products a lot easier.

Jensen Bros
United States
Almost 4 years using the app