Overall rating Based on 235 reviews
The Workgear Company
Great customer support, makes processing orders more straight forward and helps you to offer better customer service to your customers with the flexibility it provides.
We use this app daily to edit orders and it's been such a breeze! We are very excited to continue to use Edit Order.
Great App. Easy to install, easy to use right after installation. Very efficient tool. Recommended!
This app is fantastic! I was initially shocked to learn that there was no way to edit orders in Shopify. Finding this app was amazing, as it more than made up for this missing feature!
The edit options can be a little daunting at first, but this is only because the app can do so much. I sell customized products, and the customization details are sent through to an order management system that handle multi-channel orders. With this app, I can add line item customizations when editing an order for a customer. This lets me include that customization info on the product that is being customized.
All in all, this app is worth every penny!
We are in the beginning stages of using EDIT ORDER and we're constantly making changes to our system. So far we really like it and it's easy to use. Please continue to reach out to us for feedback and we'll do the same. Thank you!
This app enables me and my CS team to help customers as much as possible without causing inconvenience to them. My new favorite feature is invoicing customers for adding an item to their order, after they have made their purchase. Edit Order has definitely impressed us and our customers. Great tool, highly recommend!
The Stubborn Farmer Store
Edit Order is a great app for our business. We would be in real trouble without having all of its features Thank You
Been using this app for over a year now! We are very satisfied with the app. Does what we need, never had any issue!
Good work and thank you !
We turned to this app when the customer service support from another one we were using didn't respond to our email after 48 hours! We had no choice but to switch. What a good decision it was to choose Edit Order! There were many new features now available to us. Just today we had a question, and we received a response within 4 hours which not only addressed our customer's issue but also taught us something new about Shopify. 5 stars for Edit Order all the way!
We have been using Edit Order since early in 2015 when we moved our store to the Shopify system. What impresses me most is how reliable the system works, and how they continue to enhance the app.
Since nearly all of our products require custom or personalized content, we have used the app to edit existing orders when a mistake was made entering the content. Being able to edit content without cancelling and starting over is essential to our product line, and relationship with our customers.
However, we have definitely struggled with how to manage reorders, where some of the content needed to be changed. Until this latest update to the software that allows for draft orders can be edited ... we had resigned ourselves to entering the order from scratch, even if the change was very minor. NOW, we can duplicate the previous order, save it as a draft, and then use edit order to edit the draft. Once the order is just right, we can send (email) an invoice to the customer for payment.
It is great when software solves a problem, works right, and the company is responsive to customer needs!!!