Reviews (307)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to edit orders post-purchase, a feature not natively available on Shopify. It supports various business models and allows for adjustments in order details, item additions or removals, and pricing changes. The integration with Shopify Flow for automation and new features like payment requests and product fulfillment marking are also well-received. Merchants appreciate the reliable performance and the responsive, helpful customer support team that actively uses feedback to enhance the app. This tool is essential for Shopify stores needing advanced order editing capabilities.

Edited May 13, 2015

Nice app!

I don't remember writing this review, but maybe I did; however, let's be real... $19 per month to change a "regular" to "large?" That's basically what it is, something Shopify should have inherently in their cart/software is 2/3 the cost of the entire thing??? I just can't comprehend this, maybe someone else can enlighten me about it? I suppose it's not the fault of the app creators, but again, I can't imagine why they needed to increase the cost? What sort of issues/comments/concerns could come up with this sort of thing that would need multiple support reps and programmers? Add that to the fact it's really one of two edit order apps then I'm puzzled why the $19 price tag. I'm going to try and go with StitchLabs for $29, only $10 more and I get a full inventory app too.

Fit Holster
United States
6 months using the app
July 28, 2018

Great customer service! We are migrating over to Shopify and offer a lot of programs that warrant changing orders regularly. These folks have been super responsive with all questions I've had, via email and via online meetings. And they keep improving the app! Thanks!

Jillians Drawers
United States
6 months using the app
October 30, 2018

We turned to this app when the customer service support from another one we were using didn't respond to our email after 48 hours! We had no choice but to switch. What a good decision it was to choose Edit Order! There were many new features now available to us. Just today we had a question, and we received a response within 4 hours which not only addressed our customer's issue but also taught us something new about Shopify. 5 stars for Edit Order all the way!

Columbus McKinnon
United States
6 months using the app
March 18, 2014

I am loving this! For me, I love that it will keep the order clean. If you add-on to an order, you no longer have to "remember" to add it later or make notes. This replaces the previous order with the new one. You collect money owed from the payment processing system you use, PP, invoice, ect. Love love love.

Orange Thyme
United States
5 months using the app
August 1, 2017

Great app for creating custom orders and editing existing ones. Also great support. Acknowledged and resolved a small issue quickly when we brought it up with them.

Baby Online Nz
New Zealand
5 months using the app
February 20, 2019

So far so good! The customer service team was amazing and knowledgeable when I reached out with an issue.

FinalStraw
United States
5 months using the app
November 8, 2017

SUPER excited for new payment feature. Couldn't live without the App for adding LIPs (line item properties) to orders! Thanks for the great APP!

Scsunltd
United States
5 months using the app
November 20, 2024

App works great. Very satisfied with this app. Customer support was very helpful and quick. Laura helped us fix our issues and followed up to check on us as well.

Highly recommend this app.

Surf Line Hawaii
United States
February 2, 2018

Shopify is a great product by itself, but I needed to collect 1/2 now and 1/2 later for payments. We here at leathershowroom.com needed to correct an order if the customer changed their mind and wanted a different color leather. All of theirs changes are now possible with Cleverific. As an added bonus you can call and talk to a real person when you need to (Andrew was very hel[pful). Great customer service and quick response. Cleverific would get more then 5 stars if I could add some. Heck I bet they can do that also.

Mike
LeatherShowroom.com

Texas Leather
United States
5 months using the app
May 22, 2019

The app is an absolute necessity for any Shopify business. Well designed, great functionality and I'd definitely recommend upgrading to their "premium" service. Not only are the staff great to work with and quick to reply to any issues, they are also willing to go above and beyond for their customers, even customizing the app to meet your needs. I couldn't be happier with my experiences with the team at Cleverific.

Kenetrek Boots
United States
5 months using the app
Cleverific, Inc replied May 22, 2019

Thanks so much! It's been a pleasure working with you and your team to solve the outside returns problem you were having in Shopify. If you need anything else, please let us know!