Reviews (307)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing Shopify's order editing capabilities, allowing adjustments in shipping, taxes, and more. It reduces customer service workloads and increases satisfaction by simplifying order modifications. Features include order duplication, bundle management, and Shopify Flow integration, making it ideal for B2C and B2B operations. The app is noted for its reliability and seamless Shopify integration, with exceptional customer support and regular updates based on merchant feedback.

December 11, 2018

Great App. Easy to install, easy to use right after installation. Very efficient tool. Recommended!

Rawlco Radio
Canada
About 1 month using the app
February 26, 2014

Ryan is brilliant, he made some changes we needed within the hour. I would give this app 10 stars if I could. BRILLIANT!!!

Skinny Mix
Australia
About 1 month using the app
February 2, 2018

The app does exactly what it should and also allows you to add product discounts, cart discount, line item properties and more.

In the instances I have to asked for some help the question was answered in a matter of minutes.

Elergy Cy
Cyprus
About 1 month using the app
April 5, 2019

The Edit Order app is excellent and well worth the cost - I've tried other app's, and they were worthless. Edit Order is a well thought-out, comprehensive app that integrates perfectly with Shopify. You may not use it every day; but, you'll be thankful you have it when you do need to change an order. An excellent feature that I love is that it preserves the previous versions of any order you modify. The only drawback is how it integrates with the reporting features.

The customer support from the Edit Order team is impressive - quick, helpful and supportive.

Avente Tile
United States
About 1 month using the app
November 19, 2014

Yes. Yes. Yes! This app is wonderful. One click installation and it works. I used it immediately to create an order for a client that we wanted to send something for free. Great app. I highly recommend.

Virgin Hair Depot
United States
28 days using the app
Edited June 3, 2015

Love this app, but now it's not loading... As other reviews have said your support is terrible as multiple questions I've had are still unanswered. I figured those out myself but now that the program simply isn't working I'm at a loss.

Update: It seems that they have added a Helpdesk software! The app is truly wonderful! Shopify should take note. Now that their support is improving things are perfect!

Distil Union
United States
26 days using the app
March 27, 2018

Very friendly and professional team, had a problem with taxes and they fixed it real quick! App satisfied all our needs in a clean and easy to follow UI.

Comcastmerch
United States
25 days using the app
March 27, 2018

We wouldn't use Shopify if not for this app. As you know, Shopify doesn't allow you to change completed orders due to liability concerns, but Edit Order is the next best thing. Though it's more of a work around than anything else, it works seamlessly enough to where your customers wouldn't know the difference if your order was changed after the fact.

Give yourself a little bit of time to get a feel of the mechanics of the app, and be sure to test the app out a lot on dummy accounts before going live with it. I recommend taking their tutorials and walkthroughs just so you have a better idea of what to expect from the app.

Wholesale Plush
United States
19 days using the app
Edited October 3, 2017

Thanks Andrew for the quick help and super service!
Very fast and nice support - this app will help you and safe time and trouble :)
I'm glad I found this app.

Fuxj
Germany
18 days using the app
August 13, 2018

Someone had ordered a lamp off our store with an EU power cord instead of a US power cord and I couldn't work out how to amend it easily for them. Downloaded this app and I amended the order with ease. Contacted their contact support regarding an issue and they had responded in less than a day. Very happy with these guys and would definitely recommend.

The Panda Works
United Kingdom
14 days using the app