Reviews (307)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing Shopify's order editing capabilities, allowing adjustments in shipping, taxes, and more. It reduces customer service workloads and increases satisfaction by simplifying order modifications. Features include order duplication, bundle management, and Shopify Flow integration, making it ideal for B2C and B2B operations. The app is noted for its reliability and seamless Shopify integration, with exceptional customer support and regular updates based on merchant feedback.

May 26, 2015

Edit Order is an amazing app.
Blackpants Workwear sells hairdressing and beauty uniforms and without Edit Order we would not have been able to choose Shopify as an e-commerce platform.
It makes it possible to process phone orders for existing customers and exchange products for sizes or styles easily.
Support is great and they are always up for suggestions on new features.

BLACKPANTS WORKWEAR
Australia
Over 5 years using the app
January 5, 2017

This app is the best way to handle the 100% necessary task of editing customers orders. We have dozens of orders every day where the customer entered the wrong size, color, quantity, or even want to switch products. Without this app, you have to cancel the order and deal with the refund, then get the customer to reorder, etc., etc.

Some people have complained about this app but what they don't realize is that this is the only way to edit orders. There is no built-in functionality to edit orders in Shopify. The Edit Order app is the best solution available currently.

Finally, the tech support is excellent. Any issue we've had (we have a very large product count), they've been immediately responsive and got us going again.
5 Stars - highly recommended.

Screaming Owl
United States
Over 5 years using the app
June 16, 2018

Great product and customer service. Emails and questions are answered quickly, day or night!

Crowdcontrolwarehouse
United States
Over 5 years using the app
October 22, 2018

Love the app and great customer support! We had an issue with our warehouse integration and they really went the extra mile to fix it.

LABFRESH
Netherlands
Over 5 years using the app
December 13, 2018

We use this app daily to edit orders and it's been such a breeze! We are very excited to continue to use Edit Order.

Metal Unlimited
United States
Over 5 years using the app
November 20, 2017

I highly recommend this app. It's been a lifesaver.

Koraled
United States
Over 5 years using the app
September 8, 2022

We used this app to help edit our orders whenever customers send in their requests. We love the “send payment” feature especially when we have created the order and require a prepayment from
our customers. Customer service is friendly and responsive, all in all a great app with good support.

LEAN BENTO À LA CARTE MENU
Singapore
Over 5 years using the app
Edited March 28, 2020

Great app that can do whats expected of it. We've been using it everyday for several years for all our B2B orders and for editing already placed orders on our online shop. It works impeccable!
5 stars from us!

KROM Kendama
Denmark
Over 5 years using the app
April 5, 2018

Edit Order bolsters the efficiency of Shopify as used in our Wild Ideas, LLC storefront. Adjusting sales by quick and easy partial refunds is an excellent feature.

Wild Ideas Llc
United States
About 5 years using the app
March 12, 2018

Great app - we use it all the time! It's a lifesaver when it comes to fixing pricing discrepancies, last minute changes, and customer errors. The Edit Order team are also super helpful and are always very quick to respond to any inquires.

Parade
Canada
About 5 years using the app