Cleverific Order Editing

We have been using Edit Order since early in 2015 when we moved our store to the Shopify system. What impresses me most is how reliable the system works, and how they continue to enhance the app.

Since nearly all of our products require custom or personalized content, we have used the app to edit existing orders when a mistake was made entering the content. Being able to edit content without cancelling and starting over is essential to our product line, and relationship with our customers.

However, we have definitely struggled with how to manage reorders, where some of the content needed to be changed. Until this latest update to the software that allows for draft orders can be edited ... we had resigned ourselves to entering the order from scratch, even if the change was very minor. NOW, we can duplicate the previous order, save it as a draft, and then use edit order to edit the draft. Once the order is just right, we can send (email) an invoice to the customer for payment.

It is great when software solves a problem, works right, and the company is responsive to customer needs!!!

Ron
Label-Headquarters.com

This is app is critical to our business. I use it several times per week. We are constantly receiving emails from customers that they need to change a size, or color, or style, or combine shipping, etc. etc. Without this app, I would have to cancel their order and rely on the customer to place a new order. A percentage of these situations would always result in a lost sale, but not anymore.

We also offer an option for a customer to send us their measurements & then we will determine their correct size. In this instance the customer checks out with a generic SKU (Style/Color/MeasureForSize). This app allows me to enter the size that we determine for the customer and select the correct SKU in order to keep our inventory in balance.

The app also helps me keep track of returns/exchanges.

I'm surprised that Shopify doesn't have this built into their product for everyone to use. It seems like a no-brainer home run.

I wish that it worked with my Shopify POS + I wish their was an option to send the customer a bill to capture additional funds when an 'edit order' results in an additional charge. (ex: a customer decides to change their order for a less expensive style to a more expensive style). As far as I know the app only allows you to issue refunds, and not request additional funds.

*Update after more than 2 years of using this plugin, I still rely on it multiple times per week.
-Edit Order now offers the functionality to request additional funds from a customer. This is an terrific enhancement. Thank you!
-I would still like to see the Edit Order functionality built into the POS software.

Awesome app that makes our life so much easier. As a coffee roaster we have both Retail and Wholesale and several times are adjusting orders for our wholesale customers and provide special pricing for specific customers. This app has made all of this possible. And the team of Edit order is awesome, as we had a suggestion for app improvement and they immediately got onto it and within days added a new feature that saved us hours of work that we had to do before.
I highly recommend this app to anyone who has the need to ever edit an order or takes in orders over the phone and has to enter them. It is the best order editing app we could find.

This app was almost 100% perfect but now that they are going to start offering payment requests within the app it has reached perfection. Thank you!

I use Cleverific frequently to create draft orders through Shopify through the back end for customers. Their application makes processing manual orders saves time and is easy to use. Their tech support has been incredibly helpful and wonderful to work with. Highly recommend this application to anyone in need!

Very straight forward and easy to not only place orders but modify as well.

Great APP, and customer service. It is an essential app to solve the natural deficiency of Shopify inability of freedom on order editing. Edit Order by Cleverfic will cover all the areas that native shopify don't. I've been using it since 2017 and they are always improving and open to our feedback as user.
Thank you for the clever work with this app.

Great app! Extremely surprised Shopify doesn't have these features already, but so glad Cleverific has solved the problem for us!

We've been using this app for a while now and it's extremely helpful!

We couldn't operate our business without Edit Order. An absolute necessity for us to create wholesale orders with customized order numbers, part numbers, item descriptions, pricing, etc. Customer support is super helpful and will work to resolve any issues as quickly as possible and they follow up to make sure the problem has been resolved to your satisfaction; they are very easy to work with.