Automated Feedback Collection
Gather customer feedback on product use & customer preferences, size & fit, in a mobile-friendly chat. Pre-made questions for fashion brands
Customer Feedback Dashboard
Analyse feedback in a visual dashboard to learn about product satisfaction on a category or item level for: shoes, pants, shirts, etc...
Personalise it for your Brand
Customise the chatbot to your brand: chat banner, chatbot branding, colours, discount codes or offers to make it your own
About EDNA: Feedback Bot For Fashion
- Collect valuable information about the size and fit of your products based on real customer experience
- Capture your customer's insights to feed your marketing efforts. Build audiences per product, categories, geo-location based on the learnings gathered from previous customers
- Analyse insights in a modern analytics dashboard with views for: survey responses, customer feedback, product fit & size, overall customer preferences and expectations
- Improve your customer relationship and boost customer loyalty by providing a space for feedback on their use, overall experience, fashion and style preferences for purchased items
Why Fashion Brands prefer EDNA over feedback surveys, email survey forms, questionnaires, generic chatbots and chat services:
- EDNA knows what to ask. Pre-made questions out of the box specifically tailored to the items and categories of the fashion industry
- Quick to launch: Start your campaign with a template. Tailor it to fit in with your brand and brand identity
- Real user profiles: Turn distribution of answers from the user base into user profiles
- Product reviews: statistics on reviews for every question asked about products, split into individual products with a possibility to group products by categories
- Learn about the use, customer preferences of a purchased item to inform your next collection & designs
WHY IS IT IMPORTANT TO GET ACCURATE FEEDBACK FROM CUSTOMERS?
- Understand the use of your products: How often they use them, why and what their preferences are, what they like and dislike
- Get richer data insights on your product’s fit based on real customer experience and behaviour. Learn about what sizes and fits your customers are really looking for on a product and category level
- Market and advertise your product to the right audience, facilitate customer targeting, per product
- Help your customers to share their feedback on your product without being professional review writers - in a simple and easy-to-use manner. Interacting and providing valuable feedback makes them feel a closer connection with your brand
INTEGRATES SEAMLESSLY WITH YOUR EMAIL MARKETING PLATFORM:
Create feedback campaigns in seconds from your email platform. Send emails and adjust the template to the way you like it! Integrations with Klaviyo, MailChimp, more coming soon
MADE WITH LOVE:
App built with love by a dedicated team with years of experience in fashion fit and sizing advisory, shopper experience and feedback analysis. Selected by +100 fashion D2C brands around the world as their preferred partner.
* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.
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