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AI support across chat, email, and voice. Answers customer questions and helps resolve tickets.
Egentify is an AI support agent that resolves customer questions in chat, email, and voice before your team needs to step in. It uses your live store data (products, orders, shipping, policies) to answer accurately, and routes only what it can't handle to your team. Watch every conversation live and take over any chat from a shared dashboard. Egentify significantly reduces the support volume reaching your team.
- Answers chat, email, and voice questions before your team needs to step in.
- Looks up orders, tracking, and shipping status directly from your store
- Unified ticket inbox with full conversation history across every channel
Languages
English
Categories
Real-time messaging
Automated responses
Pricing
Free
Free
Features
- 50 conversations/mo
- Autonomous ticketing
- 1 team members
Starter
$39 / month
or $372/year and save 21%
Features
- 150 conversations/mo
- Autonomous ticketing
- 3 team members
- AI refunds
Growth
$149 / month
or $1,428/year and save 20%
Features
- 500 conversations/mo
- Autonomous ticketing
- 10 team members
- 100 voice minutes
- Proactive chat alerts
- AI refunds
- Voice support
Scale
$399 / month
or $3,828/year and save 20%
Features
- 2,000 conversations/mo
- Autonomous ticketing
- 25 team members
- 300 voice min/mo
- Proactive alerts
- AI refunds
- Voice support
- SSO / SAML
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews
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0% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Support
App support provided by Egentify.
Resources
Launched
May 22, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, Online Store, Shopify admin
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View customers
Customer data
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View products
Products, collections
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Edit orders
All order history
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Edit Online Store
Online Store pages, theme, Online Store page content on a path controlled by the app
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View Shopify admin
Legal policies
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