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Great advice,Thank you,
Stephane Pois
Hello Stephane,
Thank you so much for your kind words!
We're thrilled to hear that the advice was helpful. It was a pleasure working with you, and we look forward to supporting you in the future.
If you need anything else, don't hesitate to reach out!
Best regards,
Elfsight
Very sad that this isn't working anymore. It worked for a couple of months, then became very glitchy and then completely stopped working. They changed their format and for some reason it wont sync. Really wasted a lot of time trying to make it work. I reached out a few times for help and no response. Also, still being charged. Do not waste your time.
Hello there,
Thank you for taking the time to leave feedback!
We're very sorry to know that you faced an issue with our Event Calendar app.
One of our support agents got in contact with you on June 21, however, we haven't received your response. Nevertheless, we will do our best to make things right for you.
We just sent you another email, please check your inbox. Rest assured that we'll do our best to help you out.
Best wishes,
Don't ya just love this whole app system on Shopify? Things are AMAZING - until they're not. I had a different program "break" last week - that killed my sales for 24 hours. I have used this calendar for a year on www.sewing.school - and it's been FABULOUS. My people love it. Until today. I spent 10 hours (on a Sunday) working on the calendar for the next 3 months. It was GORGEOUS - I edited some things, changed some colors, added 15 new items (which also means adding 15 products and 15 courses that all need to play nice together with the Calendar link) ... I BUILT A THING OF BEAUTY YESTERDAY. I put out emails, posted in social media - basically went out to promote to about 50,000 people.... and then.... Then today, BOOOOM. Everything I touched yesterday is GONE! Including edits on existing entries. I reached out to support. Crickets so far. I'm sooooo beyond bummed. And before anyone asks... yes... I saved my work many dozens of times yesterday. It looked good last night. Waiting to hear back.
Hello Sally,
Thank you for your feedback about our Event Calendar app!
We are deeply sorry to hear that you've encountered such an issue, and we totally understand how frustrating this situation might be. We value each of our customers, and your time is really important to us. Please accept our apologies for all the trouble.
As we can see, our Support Team representative already reached out to you and provided the necessary assistance. In case you need any further help, please write to us back, we will be delighted to address your concerns.
Thank you for sticking with us!
Sincerely yours,
I uninstalled the app and am still being charged for it. The features and layout are good and the app is functional, but the charge is not worth it for my startup right now.
Hello Witsandroots,
Thank you for leaving your feedback!
We're terribly sorry to hear you got an unexpected charge. It looks like you uninstalled the app after the new paid period had already started, that's why Shopify deducted the payment.
We have issued a refund and sent you all the details via email.
Feel free to contact us at https://help.elfsight.com/?contact=1 if you have additional questions.
Best regards,
Elfsight
I uninstalled this app and was charged a week later after I uninstalled the app. How do I get a refund and make sure that I am no longer charged for an app that I uninstalled? The reason I uninstalled this app is because I don't need it right now and I was also unhappy with how long it took to load on my website. Please contact me to confirm that you will issue me a refund.
Hello Plant Babies Terrariums,
Thank you for leaving a review!
We're very sorry to hear about this situation. We've checked your subscription and see that you uninstalled the app after the new paid period had already started, that's why Shopify included the app payment in your bill.
We have issued a refund and sent you all the details via email.
Please note that you can always contact us if you need help with loading speed, customizations, or refunds. Our agents are happy to answer any questions here - https://help.elfsight.com/?contact=1
Best regards,
Elfsight
Calendar was great until it blanked out on us today as if no events have ever been added. Be very careful if you use this calendar.
Hello there,
Thank you for taking the time to share your feedback!
We are terribly sorry to hear about this issue. Providing a stable and reliable solution is one of our top priorities, and we deeply regret falling short of your expectations.
We see that you've already reached out to our Support Team, and one of our agents has contacted you back to provide support. Rest assured that we will do our best to rectify this situation.
If any other questions come up, you can always message us at https://help.elfsight.com/?contact=1
Best regards,
Elfsight
Our team really enjoys how easy it is to use this app. The free version is nice but love the features of the base app. Love the value. Works as intended.
Almost gave up, there was just a bit of personal learning curve to figure out a good process for what I was trying to do. App required no 'back end' set up which makes me nervous when it's something an app thinks I'm capable of doing - team was responsive to questions
Fantastic service and terrific app! Lisa from the support team was awesome, helping with all issues and customising the site to our needs. Highly recommend the app!
Hello Burleigh Brewing Company,
Thank you so much for your kind feedback for Event Calendar by Elfsight!
We're happy to learn you're enjoying our service 🙂 And we'll pass your compliments to our agent Lisa!
Best regards,
Elfsight
easy to use and install. very happy with the app. Customer service is great. This is a good app. 5 stars.