Endear AI‑Powered Clienteling
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The AI-powered clienteling software turning customer relationships into revenue for retail brands
Turn customer signals into revenue, automatically. Trusted by 2,000+ stores and $1B+ in attributed sales, Endear is the CRM built for omnichannel brands — designed around how store teams work and how customers shop. Our newest AI feature, Opportunity Engine, turns customer data into a prioritized outreach queue for every associate. No guessing, no manual list-building. Just the right customer, at the right moment, with the right message.
- AI Opportunity Engine: AI that tells your team who to reach out to and why.
- Unified customer profiles: orders, loyalty, and CS data in one view.
- Omnichannel messaging: Email, SMS, and WhatsApp outreach every message tracked
- Dynamic segmentation: Segment by behavior, location, spend, or custom attributes
- Book appointments and manage VIP experiences natively
Languages
English, Spanish, and French
Works with
- Checkout
- Shopify POS
- Shopify Flow
- & more
- Attentive
- Gladly
- Gorgias
- Klaviyo
- Ometria
Categories
Managing campaigns
Workflow automation
Pricing
Choose the plan that best fits your business.
External charges may be billed by Endear separately from your Shopify invoice. Learn more
Pro Plan
$350 / month
Features
- 1,000,000 Customer Records
- 4,000 emails per month
- 3,000 SMS messages per month
- Per Store Location
- Appointments Pro Included (3 calendars)
- Sales Chat Pro
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (18)
One of the most impactful tools in our tech stack! We've been with Endear for nearly five years now and continue to see incremental value for both our Ecomm and Retail business. From a staff perspective it's easy to use and from a customer perspective, we've seen a significant impact on AOV and LTV. Working with the Endear team is seamless as well and they are constantly making updates to improve the platform. Highly recommend!
App potential is awesome but a number of basic features require the $300 mo. plan. For example, just being able to create a customer group based on product ordered requires this high tier plan as opposed to the $60 or $160 monthly one.
I get software developers invest a lot of money to build out these tools and cannot give the service away, but to put in perspective, SalesForce Enterprise is $165 mo. by comparsion.
For this app expect to pay $3600 a year to use most features. At least for us, anything extra we want to do requires the $300 plan. We can at do some extremely basic (but useful) stuff in the app for $60mo and will use this for that until we can evaluate other options.
Endear is a great tool for leveling up brand/client engagement.
All client data from Shopify is immediately available in Endear, enabling our team to action strategic outreach based on purchase history and previous communication. From one email/text to an individual to larger group segmented messaging - Endear has the filtering capabilities to allow us to create personalized, effective messaging at all scales.
The Endear team is always there to help and hear our feedback which makes the experience all the more enjoyable.
Support
App support provided by Endear.
Resources
Launched
March 19, 2019 · Changelog
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