Overall rating
Counts per rating level
  • 78% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 11% of ratings are 2 stars
  • 6% of ratings are 1 stars
June 30, 2023

As a small business, the personalized communication Endear facilitates to clients combined with the streamlined interface and analytics is a gamechanger. We’ve been able to take our analog client book and modernize it with Endear. This allows us to reach customers at scale while continuing to provide a warm and personalized experience. The analytics have helped us track where our marketing dollars are going and it’s clear that Endear drives sales to our website and in store shop.

The Great Eros
United States
About 3 years using the app
December 23, 2022

Endear has been a fantastic tool for our team. It's driving new ways to engage with our retail clients, it feels natural and engaging on the customer side and is very easy to manage from the back end. The segmentation capabilities blow me away—sometimes I use it to drive a customer insights I can't even get with our other reporting tools. The support team is also fantastic, training up our team, seeing how they can help. 5 stars all around!!

Billionaire Boys Club
United States
6 months using the app
Endear replied June 6, 2023

Hi Billionaire Boys Club,

Thank you for your fantastic review of Endear! We're thrilled to hear that our platform has been a valuable tool for your team when it comes to engaging in meaningful ways with your retail clients.

We're especially delighted that our segmentation capabilities have impressed you. We designed our platform to integrate with retailers' most relevant apps, thus unifying the information to provide one-of-a-kind customer insights. It's exciting to hear that Endear has exceeded your expectations in this regard. We really appreciate your 5-star rating and look forward to continuing to serve you.

September 28, 2022

Endear makes maintaining and growing our client relationships a breeze. The technology is always improving and they are open to feedback and continuously working to make the app better to use. We love being able to keep on top of client concerns with the follow ups you can set and use the creative lookbooks to help promote events and push clients to our website.

United States
About 3 years using the app
Endear replied June 7, 2023

Hi Wrabyn,

Thank you so much for this 5-star review! We're so happy to hear that Endear has been such an instrumental tool for you when it comes to building customer relationships. We've designed our lookbooks (now called Shoppable Stories) with the goal of empowering businesses to showcase their offerings and engage customers effectively. Thank you once again for your kind words and for being a valued customer. We look forward to serving you and helping your business thrive.

April 10, 2023

Wow, as an FYI, there are multiple limits on your products like "Length of Title" must be 50 characters or less. That alone ruled out using 80% of my inventory! Also the introductory $60/mo plan is virtually useless, the $144 isn't much better. Oh and I forgot to mention that there are NO changes, modifications, etc unless you go to the Pro Plan. Good luck, had to pass on what seemed to be a decent app.

Brent Wallace
United States
About 3 hours using the app
Endear replied June 6, 2023

Hi Brent,

Thank you very much for your feedback regarding the limitations you encountered with our platform. You’re right that our Pro plan offers extensive possibilities for customizations, while our lower and mid tier plans have features that are limited. We constantly strive to strike a balance between affordability and sophistication with our plans, and are sorry that what we currently offer didn't meet your expectations.

June 10, 2022

Endear is a time saver and allows us to have high quality, sales generating interactions with our clientele. We're able to spend less time on content creation and convert more efficiently.

United States
About 1 month using the app
Endear replied June 7, 2023

Hi Tald,

Thank you for taking the time to share your positive feedback about Endear. It's fantastic to know that Endear has allowed you to make the most of customer interactions, spending less time on content creation while still achieving impressive conversions - that is literally our goal. We truly appreciate your trust in our platform and are grateful that we've been able to contribute to your success.

April 5, 2021

Endear has increased our sales via customer outreach over 50%. Their customer service answers every question quickly and the navigation of there website is very comprehendible. The best CRM platform for retail.

Judith Bright
United States
Almost 2 years using the app
March 31, 2021

Endear has been a great addition to our marketing mix – especially being early stage. There are a couple platform organization tools that would be helpful – but are in the works. It is definitely worth the platform cost. The app was incredibly easy to implement with no dev help needed. The entire experience has been seamless and support is very helpful and responsive. We would highly recommend!

Ernest Leoty
United Kingdom
Over 1 year using the app
Edited July 26, 2022

Amazing app and CRM for your retail store. So many features and use cases make this app a must-have for any Shopify store. As we have integrated it more over the past month we have seen a major increase in sales and repeat customers. Their support is also spot on.

BuddyLove Clothing Label
United States
Over 1 year using the app
March 29, 2021

The best sales enablement tool on the market - a must have for clothing retailers. Endear helped us build customer relationships, increase retention, and increase our AOV with custom lookbooks. Endear's customer service is incredible - they made setup a breeze and continue to help us optimize our use of the app as needed.

United States
About 1 year using the app
May 28, 2020

Endear has been a wonderful tool which allowed us to build a personal styling program so we may connect with our customers on a one to one level. The reporting and lookbooks are extremely easy to use and you can customize both areas based on your company needs. We rolled Endear out to our Retail stores when they were closed for Covid and it allowed us to continue to generate additional revenue. The Endear team is also very responsive and always helpful when it comes to my never ending questions and dev suggestions! Highly recommend.

United States
8 months using the app