Endear CRM and Clienteling
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Drive sales and retention with a fully integrated CRM, clienteling app and NEW Live Chat.
Endear is a retail CRM and clienteling platform built to grow sales and strengthen customer relationships. Organize customer data, send personalized email & SMS campaigns, and analyze outreach, store, and team performance across channels. Plus, Endear Stories let you curate and share personalized products to drive clicks and conversions. And with live chat built-in, you can engage online shoppers instantly to drive loyalty and increase cart size.
- See all your customer data under one roof with our powerful retail-first CRM.
- Build and automate text & email campaigns using pre-built templates.
- Let customers browse, add to cart, and buy directly from your custom lookbooks.
- Track how outreach converts into sales with built-in insights and reporting.
- Enjoy Endear onboarding and training with dedicated resources and support team.
- Highlights
- Works with the latest themes
Languages
English, Spanish, and French
Works with
Shopify Flow, Checkout, Shopify POS, Gorgias, Zendesk, Klaviyo, Gadly, Attentive, EmarsysCategories
All features
Campaign types
- Email campaigns
- SMS campaigns
- Discounts
- Promotions
- Checkout emails
- Welcome emails
- Follow-up emails
- Win-back emails
- Product recommendations
- Custom campaigns
Managing campaigns
- Templates
- AI generation
- Translation
- Bulk editing
- Import and export
- Email domains
- Consent collection
- Triggers and rules
- Automations
- Targeting
- Segmentation
- Tagging
- Tracking
- Reporting
- Insights and tips
- Analytics
Campaign types
Managing campaigns
Pricing
Starter
$60 / month
- Consumer CRM with pre-built integrations
- 1,000 emails + 250 SMS messages
- Segmentation + personalization
- Sales tracking
- 24/7 support
- + more
14-day free trial
Growth
$160 / month
- Everything in Starter
- 9,000 emails + 500 SMS messages
- Scheduled sending
- Additional integrations
- Advanced lookbooks
14-day free trial
Pro (Most Popular)
$300 / month
- Everything in Growth
- 15,000 emails + 1,000 SMS messages (+ add ons)
- Custom fields
- Automated campaigns
- Advanced analytics
- Assisted onboarding
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (22)
Endear is a great tool for leveling up brand/client engagement.
All client data from Shopify is immediately available in Endear, enabling our team to action strategic outreach based on purchase history and previous communication. From one email/text to an individual to larger group segmented messaging - Endear has the filtering capabilities to allow us to create personalized, effective messaging at all scales.
The Endear team is always there to help and hear our feedback which makes the experience all the more enjoyable.
App potential is awesome but a number of basic features require the $300 mo. plan. For example, just being able to create a customer group based on product ordered requires this high tier plan as opposed to the $60 or $160 monthly one.
I get software developers invest a lot of money to build out these tools and cannot give the service away, but to put in perspective, SalesForce Enterprise is $165 mo. by comparsion.
For this app expect to pay $3600 a year to use most features. At least for us, anything extra we want to do requires the $300 plan. We can at do some extremely basic (but useful) stuff in the app for $60mo and will use this for that until we can evaluate other options.
Endear has been pivotal in developing our clientelling strategy for our retail stores. The team is extremely helpful and goes the extra mile to ensure the integration is seamless. It is also great to see how the platform is continuously evolving and adding new features!
We've utilized Endear at our business for a number of years and it has become an integral part of our ecosystem. Our retail staff across all our stores utilize it daily as a means for more personal, interactive communication with our customers and it has become not just an important selling tool, but one of the few direct conversations we can have with our customers. Highly recommend for CRM/clientelling etc.
The best sales enablement tool on the market - a must have for clothing retailers. Endear helped us build customer relationships, increase retention, and increase our AOV with custom lookbooks. Endear's customer service is incredible - they made setup a breeze and continue to help us optimize our use of the app as needed.
Support
Endear can answer any questions you have about Endear CRM and Clienteling.
Resources
Launched
March 19, 2019 · Changelog
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