Endear CRM and Clienteling
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Drive sales and retention with CRM, clienteling, SMS, live chat & appointment scheduling.
Endear is a retail CRM and clienteling platform built to grow sales and strengthen customer relationships. Organize customer data, send personalized email & SMS campaigns, and analyze outreach, store, and team performance across channels. Plus, Endear Stories let you curate and share personalized products to drive clicks and conversions. And with live chat built-in, you can engage online shoppers instantly to drive loyalty and increase cart size.
- See all your customer data under one roof with our powerful retail-first CRM.
- Build and automate text & email campaigns using pre-built templates.
- Let customers browse, add to cart, and buy directly from your custom lookbooks.
- Track how outreach converts into sales with built-in insights and reporting.
- Enjoy Endear onboarding and training with dedicated resources and support team.
- Highlights
- Works with the latest themes
Languages
English, Spanish, and French
Works with
- Checkout
- Shopify POS
- Shopify Flow
- Gorgias
- Zendesk
- Klaviyo
- Attentive
- Kustomer
- Gladly
Categories
Campaign types
Managing campaigns
Pricing
External charges may be billed by Endear separately from your Shopify invoice. Learn more
Pro (Most Popular)
$300 / month
- Everything in Growth
- 15,000 emails + 1,000 SMS messages (+ add ons)
- Custom fields
- Automated campaigns
- Advanced analytics
- Assisted onboarding
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (21)
Endear is a great tool for leveling up brand/client engagement.
All client data from Shopify is immediately available in Endear, enabling our team to action strategic outreach based on purchase history and previous communication. From one email/text to an individual to larger group segmented messaging - Endear has the filtering capabilities to allow us to create personalized, effective messaging at all scales.
The Endear team is always there to help and hear our feedback which makes the experience all the more enjoyable.
We've utilized Endear at our business for a number of years and it has become an integral part of our ecosystem. Our retail staff across all our stores utilize it daily as a means for more personal, interactive communication with our customers and it has become not just an important selling tool, but one of the few direct conversations we can have with our customers. Highly recommend for CRM/clientelling etc.
Endear has been pivotal in developing our clientelling strategy for our retail stores. The team is extremely helpful and goes the extra mile to ensure the integration is seamless. It is also great to see how the platform is continuously evolving and adding new features!
App potential is awesome but a number of basic features require the $300 mo. plan. For example, just being able to create a customer group based on product ordered requires this high tier plan as opposed to the $60 or $160 monthly one.
I get software developers invest a lot of money to build out these tools and cannot give the service away, but to put in perspective, SalesForce Enterprise is $165 mo. by comparsion.
For this app expect to pay $3600 a year to use most features. At least for us, anything extra we want to do requires the $300 plan. We can at do some extremely basic (but useful) stuff in the app for $60mo and will use this for that until we can evaluate other options.
Endear has allowed us to connect with customers on a more personal level across retail and online. The ability to directly communicate through a customer's preferred channel is pivotal to a great customer experience. The app is easy to use and quick to onboard. Also can not beat their prompt customer support replies.
Support
App support provided by Endear.
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