A CRM Designed For Retail
Keep your team organized and use filters to segment your customers by shopping behavior and order history to target the right audience.
Smart and Personal Messaging
Dynamic fields and custom lookbooks make every two-way text or email to a customer feel like it was meant just for them.
Omni-channel Sales Tracking
See how your messages convert into sales, what and where your customers are buying, and motivate your team to reach their sales goals.
About Endear CRM and Clienteling
Enjoy Endear for free for your first 14 days
Whether working from home, the office, or the store, Endear empowers salespeople to drive sales through highly personalized messaging over email and text. Top brands and retailers count on Endear to expand the reach and influence of their salespeople so they can deliver high-touch customer clienteling from anywhere.
A CRM Made Specifically For Retail
Endear integrates effortlessly with your POS to offer a seamless feed of order history, customer data, and product inventory. Salespeople use Endear to create segments that target customers based on their behavior both in-store and online, using filters like total spend, zip code, and AOV.
Personalized Messaging Over Email & SMS
Give your salespeople a powerful and trackable way to text and email customers without any messages falling through the cracks. With Endear, your team can share one SMS phone number that customers can text at any time. Endear also takes care to route messages to the right salesperson and notifies them accordingly.
Send Custom Product Recommendations Through Lookbooks
Salespeople know which products their customers love the most. With Endear's lookbooks feature, salespeople can curate product recommendations directly from your e-commerce site based on customer order history or interest. Lookbooks can then be shared directly through emails and texts to shorten the path to purchase.
Track Salespeople's Performance Across Channels
See how each person on your team is driving sales and track the conversations that lead up to them. Endear also reports which products were purchased, where the sale occurred, any returns or refunds associated, and gives you control over resulting commission payments.
- Heartland Retail,
- Teamwork Commerce,
- and more!
See the app in action
Explore how the app works in an example store.View example store
Use this app while selling in person with Shopify point of sale.
Free to install
Tier-based pricing based on number of store locations.
Most recent reviews
Very impressed with how Endear has helped us connect with retail customers on a personal level. It's quick to implement, easy for my team to use and has created real results for us in the first few months of adoption. The Endear Team is also great to work with and makes themselves available to assist whenever needed. I highly recommend this platform to any retail businesses looking for a way to connect one-to-one with their customers and drive sales!
Endear has allowed us to connect with customers on a more personal level across retail and online. The ability to directly communicate through a customer's preferred channel is pivotal to a great customer experience. The app is easy to use and quick to onboard. Also can not beat their prompt customer support replies.
Endear has been a wonderful tool which allowed us to build a personal styling program so we may connect with our customers on a one to one level. The reporting and lookbooks are extremely easy to use and you can customize both areas based on your company needs. We rolled Endear out to our Retail stores when they were closed for Covid and it allowed us to continue to generate additional revenue. The Endear team is also very responsive and always helpful when it comes to my never ending questions and dev suggestions! Highly recommend.