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Ernest answers your customers, resolves what it can, and shows you what your store is missing
Running a small store means answering the same questions all day: where's my order, how do I return this, is this back in stock. Ernest learns your pages, policies and products, then answers them in your chat widget, no workflows to build. With the customer's confirmation it cancels orders, starts returns and issues refunds, and hands what it can't answer to your team. Before going live, replay past tickets and read every answer. Then it shows the gaps in your store based off of its interactions
- Sets itself up automatically, with no workflows or rules to build
- Cancels orders, starts returns, and issues refunds, with confirmation
- Replay your real tickets and check every answer before it goes live
- Uses conversational intelligence to highlight ways to improve your store
- Hands off to your team by email when a question needs a person.
Languages
English
Works with
Categories
Real-time messaging
Automated responses
Customization
Pricing
Choose the plan that best fits your business.
Free
Free
Features
- 100 conversations, lifetime
- Never expires, no card needed
- 1 knowledge source
Starter Plan
$49 / month
Features
- 500 conversations/mo
- 10 knowledge sources
- Replay past tickets before go-live
- Upload files as knowledge
- Custom widget colours and logo
Growth Plan
$149 / month
Features
- 2,000 conversations/mo
- 50 knowledge sources
- Connect 3 tool servers (MCP)
- Everything in Starter
Scale Plan
$299 / month
Features
- Everything in Growth
- 10,000 conversations/mo
- Unlimited knowledge sources
- White label
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (7)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
The product was intuitive to use, a lot of my customers reach out on whatsapp and messenger so having that integration was helpful. I did have to spend some time tuning it to speak in a way that I liked, but once I did it worked well
Easy installation process. The multilingual support (we ship internationally) has been seamless. and the devs were quite responsive
Ernest has been a great addition to my Shopify store. It's easy to use, reliable, and has helped streamline my daily workflow.
Support
App support provided by Ernest.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Products, orders, Shopify admin
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View products
Products, collections
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Edit orders
All order history for the last 60 days, returns
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View Shopify admin
Legal policies
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