Ernest: AI Support Agent

Ernest answers your customers' routine questions from your store data. Spend less time in support

Running a small store means answering the same questions all day: where's my order, how do I return this, is this in stock. Ernest is an AI support agent that handles them for you — it learns your store data, policies, and products, then answers customers in your chat widget. With your approval, it can also cancel orders, start returns, and issue refunds after the customer confirms. When a question needs a person, it collects their email and hands it to your team.

• Sets itself up automatically, with no workflows or rules to build
• Cancels orders, starts returns, and issues refunds — with customer confirmation
• Hands off to your team by email when a question needs a person
• Matches your storefront branding, with optional white-label
• Answers order status, returns, and product questions automatically