EU Withdrawal Button & Form

Great app for meeting the new EU withdrawal button requirement. Setup was straightforward with the theme editor integration, and the withdrawal form works smoothly on both desktop and mobile. Support documentation made it easy to get the button live in our store's footer. Highly recommended for any EU-facing Shopify store that needs to stay compliant

An easy, effective solution for solving the compliance issues with the EU Withdrawal legislation. The folks that run the app are super knowledgeable and extremely helpful. Well done.

I dont quite understand why there are paid tiers on something that is required by the law. In order to even add information like FAQ links etc to the withdrawal form, I have to pay extra money which doesnt make sense.
It was pretty hard to integrate as well. Finally was able to figure it out

Super happy with this app. We are a small business on a budget working on growth (hoping to grow) and to read, they offer a free version even tho they have costs and developers working on their side that related so much with small business struggle. As soon as we earn enough we will for sure switch to the paid plan. Implementation also really easy and great, self explaining. Would recommend 10/10. Thank you so much.

Really easy to use and setup - however as a none-german speaking user, some stuff can be a little hard to figure out, as a lot is in german.

The setup didn't work. The withdrawal page wasn't automatically created as it should've been and I wasn't even able to add the withdrawal form as a link in the footer instead of a floating button. Which is weird because I was able to do install it easily on my other Shopify store without any errors. I'm guessing the issue might've been the theme, but I don't know.

After hours of chatting and waiting for replies, customer support told me they would get it sorted, but it's been days and they didn't. Decided to uninstall and go for a different app instead.

One other thing I noticed is that, on the free plan, there is a specific field in the form asking the customer about ''items'' that they ordered and the text box below it says ''Please describe the items you wish to return''. I tried changing the phrasing of this field because besides some physical products, we mostly sell digital products and services. It's kind of a minor thing, but I wish I was able to change it to simply ''Description'' as the main field, and in the text box put ''Which product or service would you like to return''. It looks that customization is part of the paid plan.

Anyway, the main reason why I installed this app, was because of it's ratings, but I found better and more seamless apps elsewhere.

I'm really pleased with the app. It works well, is easy to set up and solves the immediate issue of a legally required withdrawal button. The free plan is extremely basic, but at the end of the day, it does what it needs to do.

Very useful app and exactly what we needed for EU withdrawal and return requests.

The setup was straightforward, the form is easy to customize, and it helps merchants provide a clear withdrawal process for customers while staying compliant with EU regulations.

A great solution for Shopify stores looking for a simple and effective way to handle withdrawal and return requests.

erst nach einrichtung paywall

So far so good. Very easy install and setup and looks like it has everything needed to be compliant with the EU withdrawal button. Will run for a few weeks and see how things go and updated if needed but so far happy.