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Exchange It

Exchange It

Developed by Approachable

13 reviews
Price: $9.99 / month Free Trial: 7 days More info
  • Create new "exchange" orders directly from existing orders within the Shopify Dashboard.
  • No need to keep exchange requests separate from your online orders.
  • Clean. Simple. Easy to use.

Are customer exchanges a thorn in your side? Do you dread receiving returned packages from your mail carrier because you know it means extra work for you? Not any more! With Exchange It, you can easily integrate exchange requests into your regular workflow. There's no need to keep a separate list of exchange requests to be fulfilled.

When you receive a return from a customer with an exchange request, simply open the customer's original order within Shopify, click "Exchange with Exchange It" and create a new order! You'll be given the option to select the product(s) to return (and restock, if desired). Exchange It automatically populates the original shipping and email addresses, which can be edited if you need to send the new item to someone else. From there, simply select the new product from a drop-down list and "place" the exchange order. This opens a new order which is tagged as an exchange, while also adding a note to the original order which indicates that it has been exchanged for a new order.

Exchange It is intended for stores that frequently exchange items of equal value, like a size small shirt for a size medium, or similar. No new funds are collected through Exchange It.

This app works best for "even exchanges" but it can also work for exchanges of different values. See below.

-To exchange an item of LESSER value, simply issue a refund within the original order for the difference, then proceed to process the exchange with Exchange It.

-To exchange an item of GREATER value, it is easiest to choose the "create order" option on the Shopify Orders screen. You can then select the customer, add a product from your store, and issue a "discount" for the amount paid for the original item. We suggest adding a note to the order that explains why the discount was issued and referring back to the original order number. You can then email the invoice to your customer for payment. Once payment is received, the order will enter your regular queue.

You can also use Exchange It to quickly and easily send replacement orders to customers who received damaged products or for shipments that don't get delivered. Simply process the replacement order just like an exchange, but consider adding a note such as "replacement for damaged item."

Exchange It is intended to make your life easier. Try it free for 7 days! We're sure you'll love it!

Exchange It reviews

13 reviews
  1. 5 stars (12 reviews)
  2. 4 stars (0 reviews)
  3. 3 stars (1 review)
  4. 2 stars (0 reviews)
  5. 1 star (0 reviews)

Been using this app for a year. It works great and has saved us and our VA a lot of time.


This app works great, it saves me soooooo much time doing exchanges. My business is a dog appareal company so we havce a lot of exchanges and i would spend hours making new orders. I really dont have any complaints.


I have download the app and it is showing all values in $ not £s....?
No ability to change the currency... waiting to hear from the Developer.


This has changed our life! Exchanges are now streamlined and super easy. Worth EVERY penny!


We use Exchange It primarily for replacement orders when we need to immediately get an order going out for a customer who had a defective product. It is extremely helpful and an awesome option to have, rather than manually entering a new order.


Great app, simple and right to the point ! Really gets the job done.


This app has been a game changer for us. It has made our exchange process SO much easier. Because we sell suiting online, guys don't always order the right size on the first try so we needed an app that would make processing exchanges really easy. Thank god we found exchange it. The automatic tags on the original order and the exchange help tremendously when connecting orders and the fact that it will create a 0.00 order is perfect. I can't say enough about this app and how much more efficient it has made or exchange process.


Awesome app! Over at www.cokebottlecarteluk.com we can process exchanges more quickly and effectively!


Love the app!
Makes exchanges and keeping track so much easier and less time consuming.
Strongly recommend this app for any business running on Shopify.


Love Love Love

Exchanges was one of the hardest thing for us to manage, this app helped us a lot. really easy to use and efficient.

$9.99 / month
7 days

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