ExchangeIt Returns & Exchange
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
- Pricing
-
From $4.99/month. Free trial available.
- Rating
- 5.0 (85)
- Developer
- Stoic Labs
Featured images gallery
Save hours on returns and exchanges with a simple admin portal and optional customer self-serve.
Cut support time and keep operations organized with a clean admin portal that brings returns, exchanges and refunds into one workflow. Manage requests, restock inventory instantly, and issue refunds or store credit directly in Shopify. Connect with label-generation tools for smooth shipping workflows. Add optional self-serve so customers can submit and track their own returns.
- All-in-one returns: Process refunds, exchanges, restocks and customer emails
- Self-service portal: Branded return and exchange page and emails for shoppers
- Instant exchanges: Create replacement orders with automatic inventory management
- Flexible refunds: Auto-calculate amounts or offer credit to boost retention
- Full restock control: Select products, quantities, and warehouse locations
Languages
English
Works with
- Checkout
- Shopify Admin
- Custom Domains
- Shippo
- Zapier
Categories
Return options
Pricing
Choose the plan that best fits your business.
Starter
$4.99 / month
Features
- 10 returns or exchanges per month
- Admin Request Manager
- Same Order Exchanges (new fulfillment)
- New Order Exchanges
- Return tracking
- Email notifications
7-day free trial
Standard
$9.99 / month
Features
- Shopper-Facing Returns Portal
- Unlimited returns and exchanges
- Refunds or Store Credit options
- Remove Exchange It Branding
- Return Rules (time, country, product)
- All Starter Features
7-day free trial
Advanced
$19.99 / month
Features
- All the Standard features
- Data Export
- Shipping Integration (Shippo)
- Post-return Upselling
- Multi-language Options
- Custom Domain For Email Notifications
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (85)
The setup was quick. But the real reason for this 5-star review is the customer support. Any question I had was answered immediately, and they even went above and beyond to help with a custom requirement. It’s rare to find a team that cares this much about their users.
This app has helped us a lot with return and exchange management. The app has all the features required to manage returns and exchanges efficiently. Customer support by Adrien is prompt and he explains the solution in detail. Hope the app keeps getting better with time. Cheers !
Amazing review! Thank you so much, and we're always here if you need anything :)
PS- Yes, the app will keep getting better!
Thanks a lot,
Adrien & the team
Great customer support team that jumps on a call whenever something is not working. Very user friendly on both our side and the customer side. They are always building out new features which is helpful.
Shayna wow, thank you so much for the glowing review!
Always a pleasure to help :)
Talk soon,
Adrien
Support
App support provided by Stoic Labs.
Resources
Developer
Launched
September 28, 2015
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
-
Sensitive data
Name, email address, phone number, physical address
-
Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
-
Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts, gift cards
-
Edit customers
Customer data
-
Edit products
Inventory, products, publications of products on sales channels, collections
-
Edit orders
Shipping information, assigned fulfillment, merchant managed fulfillment, order edits, all order history, returns
-
Edit discounts
Discount codes and promotions
-
Edit gift cards
Gift cards
-
View other data
Locations, Shopify Markets settings
Featured in
More apps like this
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
