Exchange It

Manage Order Exchanges and Returns Easily!

$9.99/month. 7-day free trial.

App highlights

  • Seamless workflow: use directly in Shopify admin

  • Speed tested: no impact to your online store

Key values section

Simple Workflow

Create new "exchange" orders directly from existing orders within the Shopify Dashboard or search for a specific order.

Inventory Updates

Choose which products are restocked and select the desired location to update the inventory as required.

Fulfil as Normal

The new "exchange" order is created in your Shopify Orders page ready to be fulfilled using your standard process.

Exchange It

Exchange It

! Update Now Live !

The full redesign of the app to improve the access, user experience and loading time. Feel free to contact the team if you've got any feedback or questions.

Are customer exchanges a thorn in your side?

Do you dread receiving returned packages from your mail carrier because you know it means extra work for you? Not any more! With Exchange It, you can easily integrate exchange requests into your regular workflow. There's no need to keep a separate list of exchange requests to be fulfilled.

When you receive a return from a customer with an exchange request, simply open the customer's original order within Shopify, click "Exchange with Exchange It" and create a new order! You'll be given the option to select the product(s) to return (and restock, if desired). Exchange It automatically populates the original shipping and email addresses, which can be edited if you need to send the new item to someone else. From there, simply select the new product from a drop-down list and "place" the exchange order. This opens a new order which is tagged as an exchange, while also adding a note to the original order which indicates that it has been exchanged for a new order.

Is this app for you?

Exchange It is intended for stores that frequently exchange items of equal value, like a size small shirt for a size medium, or similar. No new funds are collected through Exchange It.

Replacement orders

You can also use Exchange It to quickly and easily send replacement orders to customers who received damaged products or for shipments that don't get delivered. Simply process the replacement order just like an exchange, but consider adding a note such as "replacement for damaged item."

Processing "uneven" exchanges

This app works best for "even exchanges" but it can also work for exchanges of different values. See below.

-To exchange an item of LESSER value, simply issue a refund within the original order for the difference, then proceed to process the exchange with Exchange It.

-To exchange an item of GREATER value, it is easiest to choose the "create order" option on the Shopify Orders screen. You can then select the customer, add a product from your store, and issue a "discount" for the amount paid for the original item. We suggest adding a note to the order that explains why the discount was issued and referring back to the original order number. You can then email the invoice to your customer for payment. Once payment is received, the order will enter your regular queue.

Give it a try!

Exchange It is intended to make your life easier. Try it free for 7 days! We're sure you'll love it!

Launch date

Exchange It

Exchange It

! Update Now Live !

The full redesign of the app to improve the access, user experience and loading time. Feel free to contact the team if you've got any feedback or questions.

Are customer exchanges a thorn in your side?

Do you dread receiving returned packages from your mail carrier because you know it means extra work for you? Not any more! With Exchange It, you can easily integrate exchange requests into your regular workflow. There's no need to keep a separate list of exchange requests to be fulfilled.

When you receive a return from a customer with an exchange request, simply open the customer's original order within Shopify, click "Exchange with Exchange It" and create a new order! You'll be given the option to select the product(s) to return (and restock, if desired). Exchange It automatically populates the original shipping and email addresses, which can be edited if you need to send the new item to someone else. From there, simply select the new product from a drop-down list and "place" the exchange order. This opens a new order which is tagged as an exchange, while also adding a note to the original order which indicates that it has been exchanged for a new order.

Is this app for you?

Exchange It is intended for stores that frequently exchange items of equal value, like a size small shirt for a size medium, or similar. No new funds are collected through Exchange It.

Replacement orders

You can also use Exchange It to quickly and easily send replacement orders to customers who received damaged products or for shipments that don't get delivered. Simply process the replacement order just like an exchange, but consider adding a note such as "replacement for damaged item."

Processing "uneven" exchanges

This app works best for "even exchanges" but it can also work for exchanges of different values. See below.

-To exchange an item of LESSER value, simply issue a refund within the original order for the difference, then proceed to process the exchange with Exchange It.

-To exchange an item of GREATER value, it is easiest to choose the "create order" option on the Shopify Orders screen. You can then select the customer, add a product from your store, and issue a "discount" for the amount paid for the original item. We suggest adding a note to the order that explains why the discount was issued and referring back to the original order number. You can then email the invoice to your customer for payment. Once payment is received, the order will enter your regular queue.

Give it a try!

Exchange It is intended to make your life easier. Try it free for 7 days! We're sure you'll love it!

Launch date

Pricing 7-day free trial

$9.99/month

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

4.8 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    83% of ratings are 5 stars
  • 4 of 5 stars
    4% of ratings are 4 stars
  • 3 of 5 stars
    9% of ratings are 3 stars
  • 2 of 5 stars
    4% of ratings are 2 stars
  • 1 of 5 stars
    0% of ratings are 1 stars
    0

Manière De Voir

Location United Kingdom

Great app, amazing support. We had a couple of issues after an update and Alex fixed everything promptly. Highly recommend.

Riddle Oil

Location United States

Alex was such a great help with resolving a minor teething issue with the latest update. My email was addressed in a timely manner and the issue itself was resolved in a day or two, with Alex providing updates the entire way. Thanks again for providing exceptional support!

Developer reply

June 30, 2022

I'm please we managed to solve the issue quickly. Thanks for the review!
Alex

Rock Sound Shop

Really quick and simple to use, this app is invaluable to us when replacing items lost in the post or damaged

Developer reply

April 26, 2021

Thanks so much for the kind review. Glad to hear Exchange It is a big help for your store!

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