ExchangeIt Returns & Exchange
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
- Pricing
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From $4.99/month. Free trial available.
- Rating
- 4.9 (88)
- Developer
- Stoic Labs
Featured images gallery
Save hours on returns and exchanges with a simple admin portal and optional customer self-serve.
Cut support time and keep operations organized with a clean admin portal that brings returns, exchanges and refunds into one workflow. Manage requests, restock inventory instantly, and issue refunds or store credit directly in Shopify. Connect with label-generation tools for smooth shipping workflows. Add optional self-serve so customers can submit and track their own returns.
- All-in-one returns: Process refunds, exchanges, restocks and customer emails
- Self-service portal: Branded return and exchange page and emails for shoppers
- Instant exchanges: Create replacement orders with automatic inventory management
- Flexible refunds: Auto-calculate amounts or offer credit to boost retention
- Full restock control: Select products, quantities, and warehouse locations
Languages
English
Works with
- Checkout
- Shopify Admin
- Custom Domains
- Shippo
- Zapier
Categories
Return options
Pricing
Starter
$4.99 / month
Features
- 10 returns or exchanges per month
- Admin Request Manager
- Same Order Exchanges (new fulfillment)
- New Order Exchanges
- Return tracking
- Email notifications
7-day free trial
Standard
$9.99 / month
Features
- Shopper-Facing Returns Portal
- Unlimited returns and exchanges
- Refunds or Store Credit options
- Remove Exchange It Branding
- Return Rules (time, country, product)
- All Starter Features
7-day free trial
Advanced
$19.99 / month
Features
- All the Standard features
- Data Export
- Shipping Integration (Shippo)
- Post-return Upselling
- Multi-language Options
- Custom Domain For Email Notifications
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (88)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for streamlining returns and exchanges, enhancing efficiency and customer satisfaction. Its user-friendly interface, intuitive design, and seamless Shopify integration are praised. Features like automated returns contribute to smoother operations. Merchants also value the reliable performance and exceptional customer support, noting quick and professional assistance that often exceeds expectations.
The setup was quick. But the real reason for this 5-star review is the customer support. Any question I had was answered immediately, and they even went above and beyond to help with a custom requirement. It’s rare to find a team that cares this much about their users.
The ExchangeIt customer support is fantastic. They are very accessible, and their contact details are prominently displayed, with no automated solutions, but rather a live response. Additionally, their response was prompt, professional, and helpful. They resolved our problem almost immediately, and it's worth noting that the issue was not caused by their app, but by another app and upgrade. We have been using ExchangeIt for several years and have never encountered any problems. We highly recommend this app because it functions effectively, and the support is exceptional.
Hi Sigrid, thank you so so much for your kind words :)
It was a pleasure helping you and we're always here if you encounter other problems.
Talk soon,
Adrien & Alex
We've used this app for a few years now with no issues, it's great. But now it's even better. With the automated returns & exchanges functionality that they came out with it's made our lives a lot easier. Customer support is fantastic and has helped us to get the new features implemented seamlessly. I can't recommend this app enough if you need to help manage the returns & exchange process.
Note for management: give Adrien Larere a pay raise, he was amazing to deal with & made the new features easy to understand. I'd suggest a minimum of a 50% bump in pay, but that's your call.
Thanks a lot Rob I'll be sure to let everyone hear your suggestion! 😂
It was a pleasure showing you the app,
Let me know if I can make your life easier with anything else!
Adrien
Support
App support provided by Stoic Labs.
Resources
Developer
Launched
September 28, 2015
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts, gift cards
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Edit customers
Customer data
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Edit products
Inventory, products, collections
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Edit orders
Shipping information, assigned fulfillment, merchant managed fulfillment, order edits, all order history, returns
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Edit discounts
Discount codes and promotions
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Edit gift cards
Gift cards
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View other data
Locations
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