ExchangeIt Returns & Exchange

ExchangeIt Returns & Exchange

Reviews (95)

Overall rating
5
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
September 12, 2024

We've used this app for a few years now with no issues, it's great. But now it's even better. With the automated returns & exchanges functionality that they came out with it's made our lives a lot easier. Customer support is fantastic and has helped us to get the new features implemented seamlessly. I can't recommend this app enough if you need to help manage the returns & exchange process.

Note for management: give Adrien Larere a pay raise, he was amazing to deal with & made the new features easy to understand. I'd suggest a minimum of a 50% bump in pay, but that's your call.

IntelliSkin
United States
Over 4 years using the app
Small Apps replied September 16, 2024

Thanks a lot Rob I'll be sure to let everyone hear your suggestion! 😂
It was a pleasure showing you the app,
Let me know if I can make your life easier with anything else!
Adrien

November 19, 2024

Great customer support team that jumps on a call whenever something is not working. Very user friendly on both our side and the customer side. They are always building out new features which is helpful.

Faja Girl
United States
3 months using the app
Small Apps replied November 21, 2024

Shayna wow, thank you so much for the glowing review!
Always a pleasure to help :)
Talk soon,
Adrien

November 20, 2024

This app has helped us a lot with return and exchange management. The app has all the features required to manage returns and exchanges efficiently. Customer support by Adrien is prompt and he explains the solution in detail. Hope the app keeps getting better with time. Cheers !

Indirookh
India
About 2 months using the app
Small Apps replied November 25, 2024

Amazing review! Thank you so much, and we're always here if you need anything :)

PS- Yes, the app will keep getting better!

Thanks a lot,

Adrien & the team

November 7, 2024

Great app, easy to use for merchant and customer. Alex was so helpful with the walkthrough and answering any questions I had. Customer service is next level! And your customers will love the ease of this app.

Jador The Label
Australia
About 1 month using the app
August 30, 2024

I have been using ExchangeIt across multiple companies and for several years now. It has made processing Exchanges and now Returns so much easier for myself and my team. Their support staff is very responsive and fills voids in Shopify's platform.

Q30
United States
Almost 3 years using the app
Small Apps replied September 2, 2024

Hi Christian,
Thank you so much for your kind words :)
Adrien

October 8, 2024

I give the ExchangeIt Returns & Exchange app a well-deserved 5 stars! Their customer support is incredibly responsive, with immediate replies that make any queries or issues a breeze to handle. The app also boasts a range of useful features that are intuitive and easy to navigate, making the whole experience smooth and efficient. Highly recommended!

Se-Luna
Malta
5 days using the app
Small Apps replied November 8, 2024

Thank you *so much*!
Your words mean the world to me :)
Always here if you need help,
Adrien

August 30, 2024

An excellent app that we've been using for yers now. Very user friendly, reliable and great support regarding whatever questions that may arise.

Handsome Stockholm
Sweden
Over 1 year using the app
Small Apps replied September 2, 2024

Hi Ingrid,
Thank you for your kind words!
Please get in touch again if you need help or have a feature request.
Talk soon,
Adrien

October 11, 2024

App recently installed, not used yet. Easy to install and excellent customer service! Adrien is very approachable and offers immediate solutions. If they don't exist for your needs yet, he thinks along with you and tries to get it sorted as soon as possible. For now, really great and highly recommended!

NewOn
Netherlands
2 days using the app
Small Apps replied November 8, 2024

Thank you very much Dragana, I trust that by now you have had time to use and enjoy the app!
It's been a pleasure improving the app for you,
Talk soon,
Adrien

October 24, 2024

AMAZING APP EVER!!!

Adrien is super developer, he helped to us for any topic any time. Hardly recommended app and team.

Cosa Uniform Europe
Türkiye
4 months using the app
Small Apps replied November 8, 2024

Thank you so much Berat!
Please let me know if you need more help I'll be more than happy to contribute :)
Adrien

September 30, 2024

Their customer service is great and caters to each store's needs. What a cool app.

My Store
Australia
23 days using the app