ExchangeIt Returns & Exchange

ExchangeIt Returns & Exchange

Reviews (95)

Overall rating
5
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
April 6, 2023

The app is perfect for processing exchanges and the replies to any query are super prompt and very helpful.

Would definitely recommend this app! :)

NO FINISHING LINE ™️
India
8 months using the app
April 18, 2018

This app works great, it saves me soooooo much time doing exchanges. My business is a dog appareal company so we havce a lot of exchanges and i would spend hours making new orders. I really dont have any complaints.

Shed Defender Llc
United States
8 months using the app
October 31, 2022

We downloaded this app to help us with our exchange process in our store and it has worked exactly as advertised. Really helps with not inconveniencing our customers. We had one minor glitch and Alex fixed our problem in moments. Would recommend to all!

Eolas
United States
6 months using the app
506 replied November 1, 2022

Thanks Emily! I'm pleased I managed to solve the issue quickly and that the app is working well for you.

November 20, 2024

This app has helped us a lot with return and exchange management. The app has all the features required to manage returns and exchanges efficiently. Customer support by Adrien is prompt and he explains the solution in detail. Hope the app keeps getting better with time. Cheers !

Indirookh
India
November 19, 2024

Great customer support team that jumps on a call whenever something is not working. Very user friendly on both our side and the customer side. They are always building out new features which is helpful.

Faja Girl
United States
506 replied November 21, 2024

Shayna wow, thank you so much for the glowing review!
Always a pleasure to help :)
Talk soon,
Adrien

September 28, 2016

Awesome app! Over at www.cokebottlecarteluk.com we can process exchanges more quickly and effectively!

Coke Bottle Cartel
United Kingdom
4 months using the app
March 1, 2023

I like how easy it is to use and install the app. It's even better now that returns are available. My only suggestion is to combine the refunds and the charges in the apps.

Also, my question was answered quickly and clearly by Alex. I'd recommend this app!

Audvik
Canada
4 months using the app
506 replied March 1, 2023

Thanks! 😁 I'm pleased the app is working well for you and I will certainly investigate a method for combining the refunds and charges.
Alex

July 5, 2023

Does a great job at simplifying exchanges - straightforward and quick. The developers provide great support too - quick & responsive - they've gone out of their way to help me set up Exchange It for our store - we have a custom checkout and shipping so needed their help.

Siesta o'Clock
India
About 1 month using the app
506 replied July 5, 2023

Thank you so much! Really appreciate your feedback, always here for our merchants! 🔥🙏

March 18, 2023

I sell women's suits and sizing can be tricky. We offer free exchanges and this makes it super easy. My only feedback is that it should be also be able to send the person a return label. I have to go into the admin send them the return label then open this and process the exchange. To be able to do it all at the same time would be ideal. I do love the app. Makes everything so seamless.

AlwaysInPursuit
United States
About 1 month using the app
506 replied March 20, 2023

Thank you so much for the review, it means a lot! The feedback is very helpful because we are currently working on a return labels feature! 😉

July 12, 2023

Amazing customer service and support! We had a couple of queries and requests with the Team, and Adrien & Alex were second to none in getting everything arranged for us, and following up in a prompt manner. Highly recommended for functionality, and the team in support.

Fairfax and Favor
United Kingdom
About 1 month using the app
506 replied July 13, 2023

Hey Ben! Thanks a lot for your the really nice feedback :)
Always just a message away if you need more help,
Adrien