Exchange It

Easily Manage Order Exchanges and Returns!

$9.99/month. 7-day free trial.

App highlights

  • Seamless workflow: use directly in Shopify admin

  • Speed tested: no impact to your online store

Reviews

4.8 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 81% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 7% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 0% of ratings are 1 stars

Filter and sort reviews

1 - 10 of 22 reviews

What Katie Did

Location United Kingdom
Time spent using app About 2 months

Fast and detailed responses from customer support helping us to sort our query quickly and efficiently

Baudoin & Lange

Location United Kingdom
Time spent using app Over 2 years

Really useful app and Alex was extremely helpful and quick in fixing an issue we were having with the app. Would recommend for other companies!

Small Pet Select U.S.

Location United States
Time spent using app Over 2 years

This app is perfect for our store and has greatly simplified our exchange process. Their support is top-notch and they are receptive to feedback making changes as needed. I highly recommend you try it!

Manière De Voir

Location United Kingdom
Time spent using app Over 4 years

Great app, amazing support. We had a couple of issues after an update and Alex fixed everything promptly. Highly recommend.

Developer reply

July 4, 2022

Many thanks for your review! I pleased Exchange It is back working well for you!

Riddle Oil

Location United States
Time spent using app About 2 years

Alex was such a great help with resolving a minor teething issue with the latest update. My email was addressed in a timely manner and the issue itself was resolved in a day or two, with Alex providing updates the entire way. Thanks again for providing exceptional support!

Developer reply

June 30, 2022

I'm please we managed to solve the issue quickly. Thanks for the review!
Alex

Rock Sound Shop

Location United Kingdom
Time spent using app Over 2 years

Really quick and simple to use, this app is invaluable to us when replacing items lost in the post or damaged

Developer reply

April 26, 2021

Thanks so much for the kind review. Glad to hear Exchange It is a big help for your store!

Henock's buy all store

Location United States
Time spent using app 15 days

Exchange came to save our life, the last minute. The product was out of stock and customer wanted a replacement instead of a refund. We found Exchange It and it saved our sale.

Kato by Hiroshi Kato

Location United States
Time spent using app Almost 2 years

Great app. Returnly wanted us to upgrade for hundreds of dollars more a month for this feature. Now we only have to pay $9.99/mo. Highly recommended.

Developer reply

October 15, 2019

Thank you so much for the kind review! We're so glad it's working well for you :)

MD Complete Skincare

Location United States
Time spent using app About 1 hour

Works perfectly just click on an existing order then choose Exchange It from the drop down and create a new order for that customer at $0 without having to apply any discount. Order can then be fulfilled as you normally would.

Undersummers by CarrieRae

Location United States
Time spent using app About 2 years

Highly useful app that we use daily. The only thing I wish is that items were searchable by SKU not item name.

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