ExchangeIt Returns & Exchange
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
- Pricing
-
Free to install. Free trial available.
- Rating
- 4.9 (90)
- Developer
- Stoic Labs
Featured images gallery
Return management for exchange orders, refunds, restock and returns portal for order management.
Simplify your return management with Exchange It's return portal. Seamlessly process returns and exchanges, manage refunds, and restock inventory — all from Shopify Admin. Works for orders fulfilled by Aftership. Don't let your orders throw you in a loop! Restock and return customers orders with our prime return app. With Exchange It, efficiently handle cancellation and refund requests, streamline order management, optimize inventory management, and simplify the return form process.
- Manage your returns and refunds within Shopify Admin for streamlined operations
- Flexible inventory restock by choosing products & selecting inventory locations
- Create exchange orders within your orders page, streamlining fulfillment process
- Flexible refunds: auto-calculate or customize refunds from returned items
- Autocomplete customer details and modify shipping as needed for seamless returns
Languages
English
Categories
Return options
Pricing
Free
Free to install
10 Free Returns then $9.99/month
- Custom Returns Portal
- Return Rules
- Restock Returned Items
- Refunds or Store Credit
- Return Fees
- Exchange Orders
- 10 free returns
Standard
$9.99 / month
or $99.99/year and save 17%
Unlimited Returns, 0 Hidden Fees!
- Custom Returns Portal
- Return Rules
- Restock Returned Items
- Refunds or Store Credit
- Return Fees
- Exchange Orders
- Unlimited returns
Advanced
$19.99 / month
or $179.99/year and save 25%
- All the Standard features
- Original Order Exchange
- Shipping Integration
- Multi Languages
- Data Export
5-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (90)
We've been working with this app across multiple stores, and the support has been incredible! Every tweak and update we've needed has been handled quickly and with care. It's clear there's a lot of pride in the work, and it really shows in how smoothly everything runs. Highly recommend!
App works OK. Interface is cumbersome for customers and they are forced to view elements during the return that we have disabled in admin. Make it confusing and misleading. Support was good when they replied, but had to reach out twice to get one question answered. We uninstalled and continue to look for a better option.
Hi - thanks for trying our app for a few days, we're sorry the UI customization you were looking for wasn't readily available and was going to take us until the next dev cycle to get out.
Keep us in mind for your future needs.
We've used this app for a few years now with no issues, it's great. But now it's even better. With the automated returns & exchanges functionality that they came out with it's made our lives a lot easier. Customer support is fantastic and has helped us to get the new features implemented seamlessly. I can't recommend this app enough if you need to help manage the returns & exchange process.
Note for management: give Adrien Larere a pay raise, he was amazing to deal with & made the new features easy to understand. I'd suggest a minimum of a 50% bump in pay, but that's your call.
Thanks a lot Rob I'll be sure to let everyone hear your suggestion! 😂
It was a pleasure showing you the app,
Let me know if I can make your life easier with anything else!
Adrien
The ExchangeIt customer support is fantastic. They are very accessible, and their contact details are prominently displayed, with no automated solutions, but rather a live response. Additionally, their response was prompt, professional, and helpful. They resolved our problem almost immediately, and it's worth noting that the issue was not caused by their app, but by another app and upgrade. We have been using ExchangeIt for several years and have never encountered any problems. We highly recommend this app because it functions effectively, and the support is exceptional.
Hi Sigrid, thank you so so much for your kind words :)
It was a pleasure helping you and we're always here if you encounter other problems.
Talk soon,
Adrien & Alex
ExchangeIt has been great, very easy to set up and start using and Adrien's customer support is outstanding!
Support
App support provided by Stoic Labs.
Or visit their support portalResources
Developer
Launched
September 28, 2015
Featured in
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