ExchangeIt Returns & Exchanges

ExchangeIt Returns & Exchanges

Built for Shopify
$9.99/month. 7-day free trial.
Rating (4.9)
Reviews
Developer

Highlights

Meets Shopify's highest quality standards for speed, ease of use, and merchant value

Built for your business
  • Use directly in Shopify admin

About this app

Launched

September 28, 2015

Languages

English

Return management for exchange orders, refunds, restock and returns portal for order management.

Simplify your return management with Exchange It's return portal. Seamlessly process returns and exchanges, manage refunds, and restock inventory — all from Shopify Admin. Works for orders fulfilled by Aftership. Don't let your orders throw you in a loop! Restock and return customers orders with our prime return app. With Exchange It, efficiently handle cancellation and refund requests, streamline order management, optimize inventory management, and simplify the return form process.

Simplify your return management with Exchange It's return portal. Seamlessly process returns and exchanges, manage refunds, and restock inventory — all from Shopify Admin. Works for orders fulfilled by Aftership. Don't let your orders throw you in a loop! Restock and return customers orders with our prime return app. With Exchange It, efficiently handle cancellation and refund requests, streamline order management, optimize inventory management, and simplify the return form process. more
  • Manage your returns and refunds within Shopify Admin for streamlined operations
  • Flexible inventory restock by choosing products & selecting inventory locations
  • Create exchange orders within your orders page, streamlining fulfillment process
  • Flexible refunds: auto-calculate or customize refunds from returned items
  • Autocomplete customer details and modify shipping as needed for seamless returns

Pricing

7-day free trial

Basic Plan

$9.99/month

  • Restock Returned Items
  • Send Customer Refunds
  • Send Customers Store Credit
  • Create Exchange Orders

Basic Plan

$9.99/month

  • Restock Returned Items
  • Send Customer Refunds
  • Send Customers Store Credit
  • Create Exchange Orders

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

66 reviews

Overall rating
4.9
Counts per rating level
  • 89% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 0% of ratings are 1 stars
January 18, 2024

Extremely helpful app! Makes doing online exchanges super quick and easy, especially if you have multiple locations. I don't usually leave reviews but felt compelled on this one because it dramatically improved our business process.

Here's our experience for anyone in the same situation... We have found that the standard point of sale exchange process for Shopify works great and is easy to use. For online orders, however, Shopify seems as if they don't even have a standard process. It's sort of a clumsy 3 step process that is not easy at all to use. To make matters worse, 99% of our exchanges are for online orders, not POS orders. So Shopify has a great exchange process for POS but we never need it for POS. We need it a lot for online orders and go figure, they don't have a great process for online exchanges. This is how we were introduced to this app and we've been extremely happy. We now do 100% of our online exchanges through the ExchangeIt app. I use other apps as well and will say ExchangeIt has the best customer service by far.

I highly recommend this app if you are struggling with online exchanges or simply want a best in class exchange tool for your business.

HAALA Denim
United States
Over 2 years using the app
506 replied January 24, 2024

Hi Dustin!
Thanks so much for your review. Such high praise!
I've really enjoyed helping you, and I'm grateful for your feedback on the Returns Manager :)

Thank you for using our app,
Alex

January 4, 2024

I've got nothing but great things to say about this app and the customer service. We were doing returns and exchanges by hand until we found this app. I can't imagine running our business without it. This is one of the most useful apps out there, and the customer service is top notch.

Bender Gloves
United States
Over 5 years using the app
506 replied January 7, 2024

Thank you for your kind words Bryan!
We love helping you, and we will keep on providing our top effort to you.
Thank you again,
Adrien, Alex & the Exchange It team

January 24, 2024

We have been using the ExchangeIT app for the past two years we are very happy with it. The app is incredibly user-friendly, straightforward to install and the user interface is easy to navigate. The customer support we have received has been nothing short of exceptional. The team is always quick to respond to our queries and they are always keen to receive our feedback on the app and are continuously working to improve it. We highly recommend the ExchangeIT app for anyone looking for an efficient, user-friendly Exchange and Returns App.

The Urban Gear
Australia
About 1 year using the app
506 replied January 26, 2024

Hi Matt, thank you so much for your kind words!
It's a real pleasure to work with you and to use your feedback to build better features.

Thank you for trusting us,

Adrien, Alex and the Team

February 1, 2024

This is the only app we need to manage all exchanges. Simple and effective, with all the subtle functionality needed, and very thoughtful roadmap to evolve the product even more. Significantly lowers manual intervention and makes it easy for both sides of the transaction to get their outcome. Great customer service!

Ref Warehouse
Australia
8 months using the app
506 replied February 5, 2024

Hi Jon, thank you so much for your review!
It was a pleasure talking with you and I'll get back to you when the updates we discussed come out :)

Always an email away if you need help,

Adrien & the Exchange It team

January 19, 2024

Super helpful and quick to answer our issue. A great app for our store.

LÉGOE HERITAGE
Australia
About 5 years using the app
506 replied January 24, 2024

Thank you for giving us such a nice review!
Please do not hesitate to get back in touch with us if you ever need anything :)

Alex & the Exchange It team

About this app

Launched

September 28, 2015

Languages

English

Built by 506

About 506

4.9 average rating

8 years building apps for the Shopify App Store

Thomas House, London, ENG, SW1V 1PX, GB

Support

Send a message

support@506.io

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