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Return management for exchange orders, refunds, restock and returns portal for order management.
Simplify your return management with Exchange It's return portal. Seamlessly process returns and exchanges, manage refunds, and restock inventory — all from Shopify Admin. Works for orders fulfilled by Aftership. Don't let your orders throw you in a loop! Restock and return customers orders with our prime return app. With Exchange It, efficiently handle cancellation and refund requests, streamline order management, optimize inventory management, and simplify the return form process.
- Manage your returns and refunds within Shopify Admin for streamlined operations
- Flexible inventory restock by choosing products & selecting inventory locations
- Create exchange orders within your orders page, streamlining fulfillment process
- Flexible refunds: auto-calculate or customize refunds from returned items
- Autocomplete customer details and modify shipping as needed for seamless returns
- Highlights
- Use directly in Shopify admin
Languages
English
Categories
All features
Return options
- Manual refunds
- Exchanges
- Replacements
- In-store returns
- Gift cards
- Store credit
- Gift returns
Return management
- Return portal
- Non-returnable items
- Return windows
- Return reasons
- Multi-language
- Return tracking
- Email notifications
- Custom branding
- Refund management
- Stock updates
- Customer blocklists
- Analytics
Return options
Return management
Pricing
Free
Free to install
10 Free Returns then $9.99/month
- Custom Returns Portal
- Return Rules
- Restock Returned Items
- Refunds or Store Credit
- Return Fees
- Exchange Orders
Basic
$9.99 / month
Unlimited Returns, 0 Hidden Fees!
- Custom Returns Portal
- Return Rules
- Restock Returned Items
- Refunds or Store Credit
- Return Fees
- Exchange Orders
- * Priority Feature Requests
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (92)
We've used this app for a few years now with no issues, it's great. But now it's even better. With the automated returns & exchanges functionality that they came out with it's made our lives a lot easier. Customer support is fantastic and has helped us to get the new features implemented seamlessly. I can't recommend this app enough if you need to help manage the returns & exchange process.
Note for management: give Adrien Larere a pay raise, he was amazing to deal with & made the new features easy to understand. I'd suggest a minimum of a 50% bump in pay, but that's your call.
Thanks a lot Rob I'll be sure to let everyone hear your suggestion! 😂
It was a pleasure showing you the app,
Let me know if I can make your life easier with anything else!
Adrien
I have been using ExchangeIt across multiple companies and for several years now. It has made processing Exchanges and now Returns so much easier for myself and my team. Their support staff is very responsive and fills voids in Shopify's platform.
Hi Christian,
Thank you so much for your kind words :)
Adrien
The ExchangeIt customer support is fantastic. They are very accessible, and their contact details are prominently displayed, with no automated solutions, but rather a live response. Additionally, their response was prompt, professional, and helpful. They resolved our problem almost immediately, and it's worth noting that the issue was not caused by their app, but by another app and upgrade. We have been using ExchangeIt for several years and have never encountered any problems. We highly recommend this app because it functions effectively, and the support is exceptional.
Hi Sigrid, thank you so so much for your kind words :)
It was a pleasure helping you and we're always here if you encounter other problems.
Talk soon,
Adrien & Alex
An excellent app that we've been using for yers now. Very user friendly, reliable and great support regarding whatever questions that may arise.
Hi Ingrid,
Thank you for your kind words!
Please get in touch again if you need help or have a feature request.
Talk soon,
Adrien
Their customer service is excellent and catered to each store's needs. Love his app!
Hi, thank you so much for your kind words!
If you every need help from us, just click the Support button and we'll be right there :)
Adrien & the team
Support
506 can answer any questions you have about ExchangeIt Returns & Exchange.
Resources
Launched
September 28, 2015
Featured in
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