Experiences: Events & Tickets , 74 reviews
This app was very disappointing and I would not recommend it to another store.
Firstly the events massively oversold. The tickets sold extremely fast and it quickly became apparent that more than the ticket limit had been sold. When we realised, one of the events had oversold by 40% with another also overselling. We took them off sale immediately or this number could have been way worse. This has left us in an extremely difficult situation with our restaurant team having to cater for a massively increased event at such an extremely busy time which is not good.
Also once the event information came through we could see there were some serious issues with the details that had been entered by the customers.
Overall we feel the app has caused just a huge amount of issues.
We're very sorry for your negative experience with us. Negative reviews are a good learning experience for our team, and we'll be digging into what happened here and updating our response to your review soon.
Unhelpful Humans. This was a great until a major update broke all the functionality. Also the price jumped for $29 to $49 a month, yet it's only a BETA product. Stay away. Actually, I would not use Shopify for event-based anything as it really sucks. I am going to have to rebuild this site in another platform
Yep, our "improvements" broke some critical stuff on the app. We have been working around the clock and are happy to say all the issues you've complained about have been addressed and are going live soon.
I'm sorry the app is not sufficient for your needs and we wish you well.
I would encourage others to not heed our friend's advice to stay away from Shopify for event-based business. Although apps like ours are still relatively young to the platform, I can guarantee you that the combination of apps like ours and Shopify's fantastic retail solution is going to be transformative for many businesses.
Don't be afraid to contact us and ask your questions, we'll be here just like we were with adapt for every single question and frustration they had.
Spoke with development company a few times. It was a good start. I was excited about features they were working on because I needed them. They promised them to me in March but it didn't happen. Here we are in May and no new features. I feel like they strung me along for a couple extra months just to get my money. Example of how a good thing turns bad. People > Product.I would have stayed on if they had been courteous and honest.
We're sorry that we were unable to deliver the specific features you were looking for in a satisfactory timeline. Software being what it is, it has taken a lot more time to deliver a solid feature release. We're sorry that you felt like we strung you along, however, our correspondence shows that we were very courteous but weren't able to give you free months while you were proving your business model.
We'd love to have you back in the future but hope you thrive regardless of the tools you use. Good luck out there!
The design looks great but the service completely failed. It's complicated to set up and never actually worked. I made two tickets with the customer service team and received no solution. Both times they said they were looking into the issue and never got back to me. I wasted time and money trying to use this. They had ample time to convince me and help me, but they failed - big time.
We are very sorry you had a bad experience. We reached out to you twice and you viewed our replies both times. A follow-up from us to you was left unanswered, perhaps it got lost in your email.
One of our replies was assigned to a team member who was looking into your account and we regretfully failed to inform you of the fix we were making with your theme.
If you'd like to give us another chance to make the app work for you, please contact us at firstname.lastname@example.org and we'll publish the fix that was necessary for your particular theme.
If not, good luck and we're sorry for your negative experience.
It doesn`t do much more than put a page on your store, like a product with a buy button, and they want 50 bucks a month for that? Dreamers.
Thank you for the opportunity to clarify what the Experiences app does. In short, it does much more than just create a customizable booking page:
- It sends out customizable confirmation emails and reminders to customers so they show up for the day/time they reserved.
- It creates a dashboard of all upcoming events and bookings so you can see who's coming, when, and to what experience.
- It allows for pre-paid, free, and reservation booking types to accommodate different ways of doing business. If not a pre-paid booking type, it skips the Shopify checkout step because no upfront payment is required.
- Our app has a Shopify POS app to check-in/check-out customers and to create new bookings using your iPad.
- Instead of having to use a third-party booking app with a different customer record, the Experiences app combines all your customer's purchases into one record so you get an accurate lifetime story of all their interactions with you.
- It has a (growing) API that allows for further customizations.
- And more...
Shopify, like most other eCommerce systems, doesn't have a built-in appt/booking tool. If you're like one of our successful merchant customers who both sell experiences and other merchandise, our app is super helpful in selling both product goods and time-based offerings.
I'm sorry you didn't have a chance to explore all the features we provide and we wish you well in finding a booking tool that seamlessly integrates with your store and meets your needs.