Order Editor

Hi Claudia Owen,

We are truly sorry for the frustration and concern caused by finding an unexpected charge on your account.

You hit the nail on the head regarding how this often happens sometimes an agency partner, developer, or store collaborator installs apps during setup or testing phases without letting the primary account owner know. Our app is never installed automatically without authorization from inside the Shopify admin or via a connected partner session.

We would love to investigate this and help clear things up right away. Please drop us email with your store URL, and our team will gladly assist you with your billing and account status.

Hi Algenmarkt,

Thank you for bringing this to our attention, and we completely understand how alarming and frustrating it is to see unexpected charges on your account.

To clarify, our app is never installed without user action, but we frequently partner with trusted affiliate networks. Occasionally, a collaborator, team member, or an authorized partner linked to your store may have installed the app during a campaign or setup process without notifying you directly.

We want to make this right immediately. Please reach out to our support team directly at with your store details so we can look into your billing history and assist you with a prompt refund review. We're here to help!

Hi Suki Co,

Thank you for sharing your feedback, and we sincerely apologize for the stress and confusion regarding these charges.

As part of our promotional campaigns, we run authorized affiliate marketing programs. In some cases, affiliate links or active store collaborators initiate trial installs during a walkthrough or setup phase, which can lead to unexpected charges if it isn't communicated across your team.

We take matters of billing transparency very seriously. Please reach out to us directly so we can review your specific account, verify the installation source, and sort out a resolution for you right away.