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January 28, 2026
Customer support is awful. I don't recommend this app.
Chicago Tea Festival
United States
2 days using the app
Thedotstore replied
February 16, 2026
Hi there, thank you for your feedback, and we're sorry to hear you had a frustrating experience with our support team.
We want to clarify that our support team responds to all tickets within 24 hours on business days. Queries submitted over the weekend are queued and handled promptly starting Monday. We apologize if your request fell during that time.
In the meantime, we have detailed help documents and video tutorials available here: https://docs.thedotstore.com/article/1231-installation-setup
Please create a support ticket here: https://www.thedotstore.com/support-ticket/ and we'll personally ensure your issue gets resolved quickly. We're committed to helping you succeed with our app.