Omega Facebook Pixel Meta Feed

That’s such an amazing review to read 😊
We’re really happy to hear that Omega Facebook Pixel Meta Feed app is working perfectly for you and doing exactly what it promises. Knowing the setup felt easy and smooth thanks to Cam’s support truly means a lot to our team. She will be so proud to see your kind words 💙

Being called one of the best apps on Shopify is a huge compliment. Thank you for the strong recommendation and for trusting Omega Facebook Pixel Meta Feed app to support your tracking needs 🚀

Thank you so much for your amazing review and for being a loyal user for the past two years! 🌟 We’re thrilled to hear that you’ve had a smooth experience overall and that our support team was able to quickly and effectively resolve your tracking issues. 😊 You’re absolutely right, having accurate tracking data is essential, and we’re so glad the app helps you achieve that.

Your recommendation means the world to us! If you ever need further assistance or have suggestions, don’t hesitate to reach out, we’re always here to help. 🙌✨

UPDATE REPLY:

I am writing to address the specific claims in your updated review, particularly regarding our conversation about changing apps.

When I suggested that you might want to switch to another solution, it was not because "we didn't know how to fix it" or because we were dismissing you. It was because you told me you were suffering financial damage while waiting. I made that suggestion out of genuine concern for your business, as I did not want you to lose more money while we waited for a complex resolution and would like you to contact Meta support.

Regarding the technical issues: We spent those 10 days testing your events against Meta’s payload tools. Our investigation confirmed that our system is sending the data exactly as required. That's why we sent details to you and asked for your support to reach Meta's team so that we can quickly find out the root cause.

We acknowledge that our lack of weekend support is a limitation, and we apologize that our business hours did not align with your urgent needs. We offered the free subscription as a gesture of goodwill to help you, not to deceive you.

Rather than anyone else, we always want to fix the problem because we value every customer comes to us.

Best regards,
Kaylee
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Hello, thank you for taking the time to share your detailed and honest feedback.

We want to offer our sincerest apologies for the profoundly frustrating experience you've had. The issues you described with the Meta Pixel integration and the resulting impact on your business are completely unacceptable, and we take full responsibility for the failure on our end.

We also want to apologize for the quality of our communication. You deserved more transparency from us as we worked to diagnose the problem.

Your case has highlighted a uniquely complex technical issue that has required an escalation beyond our standard support channels. To be transparent with you, we are still working to identify the root cause. We are fully committed to this investigation and to ensuring the stability and reliability of our app. We have reached out to you directly via the email associated with your account to establish a direct line of contact. We are dedicated to getting to the bottom of this.

We want to assure you that we take product reliability and customer success as our most important responsibilities. We are grateful for feedback like this as it is essential for helping us build a more robust and dependable product.

Sincerely,
Kaylee - Customer Support Team Leader