Omega Facebook Pixel Meta Feed
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Reviews (875)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing Facebook ad tracking and event accuracy, especially post-iOS 14 updates. It's praised for its ease of installation, no coding requirement, support for multiple pixels, and robust features like Pixel backup and Conversions API. Merchants also appreciate the responsive customer support available even on weekends, noting immediate improvements in sales and ad performance.
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Amazing app and excellent support. The Pixel application works perfectlly and does exactly what it promise.
Special thanks to CAM from support.. she helped me with everything I need and made the whole setup very easy.
One of the best apps on Shopify. Highly recommended!
That’s such an amazing review to read 😊
We’re really happy to hear that Omega Facebook Pixel Meta Feed app is working perfectly for you and doing exactly what it promises. Knowing the setup felt easy and smooth thanks to Cam’s support truly means a lot to our team. She will be so proud to see your kind words 💙
Being called one of the best apps on Shopify is a huge compliment. Thank you for the strong recommendation and for trusting Omega Facebook Pixel Meta Feed app to support your tracking needs 🚀
I have been using the app for two years or so and I did not have any issues. However, today I noticed some issues with pixel and event tracking on the website and I contacted support. They helped me very quick and effective. I recommend the app to every Shopify merchant. It is very important to have correct tracking data. 5 stars!
Thank you so much for your amazing review and for being a loyal user for the past two years! 🌟 We’re thrilled to hear that you’ve had a smooth experience overall and that our support team was able to quickly and effectively resolve your tracking issues. 😊 You’re absolutely right, having accurate tracking data is essential, and we’re so glad the app helps you achieve that.
Your recommendation means the world to us! If you ever need further assistance or have suggestions, don’t hesitate to reach out, we’re always here to help. 🙌✨
NEW EDIT: After quite some time, I managed to solve the problem with the help of Facebook and Omega support. It took a while, but it was resolved. I appreciated this, so my rating has gone from 0 stars to 3 stars for now. I will now test the app for a few months to give my final opinion, comparing it to Wetracked.
NEW EDIT: 0 (ZERO) STARS. Do not install this app: readers won't regret it. They made me lose a lot of money and time.
After giving them another chance because I felt sorry for them and because they offered me a free subscription, I realized that they know nothing. They kept me waiting for more than 10 days asking me for all sorts of information, they made me lose money, time, and health to tell me: “We don't know how to fix it because everything is fine on our end, you can change apps if you don't like it.” On Meta, in Event Manager, every day a new error related to their data sharing pops up! Don't trust them, they're not professional. Most of the time, no one answers you because they have strange hours and no one works on weekends! Endless disappointment! Go to other apps and professional services that really work and don't mess you around.
EDIT: After my review, they wrote to me saying they would resolve the issue and answer my questions. Days have passed, and every time they say “later” and pass the buck to the dev team for something trivial. They made me lose money, and I felt cheated by their deceptive behavior. Don't trust them!
Do not install this app.
I signed up for the paid plan and the app isn't tracking data correctly. There are errors in the meta pixel that they can't fix. They've been putting me off for over a week. Because of this, I've been making bad decisions about ads for almost a month. I feel like I've been taken for a ride. I wouldn't recommend this app to anyone. It's a waste of money, and the customer service team is constantly changing, so they never know how to help you. I'm giving it 1 star because I can't give it 0.
UPDATE REPLY:
I am writing to address the specific claims in your updated review, particularly regarding our conversation about changing apps.
When I suggested that you might want to switch to another solution, it was not because "we didn't know how to fix it" or because we were dismissing you. It was because you told me you were suffering financial damage while waiting. I made that suggestion out of genuine concern for your business, as I did not want you to lose more money while we waited for a complex resolution and would like you to contact Meta support.
Regarding the technical issues: We spent those 10 days testing your events against Meta’s payload tools. Our investigation confirmed that our system is sending the data exactly as required. That's why we sent details to you and asked for your support to reach Meta's team so that we can quickly find out the root cause.
We acknowledge that our lack of weekend support is a limitation, and we apologize that our business hours did not align with your urgent needs. We offered the free subscription as a gesture of goodwill to help you, not to deceive you.
Rather than anyone else, we always want to fix the problem because we value every customer comes to us.
Best regards,
Kaylee
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Hello, thank you for taking the time to share your detailed and honest feedback.
We want to offer our sincerest apologies for the profoundly frustrating experience you've had. The issues you described with the Meta Pixel integration and the resulting impact on your business are completely unacceptable, and we take full responsibility for the failure on our end.
We also want to apologize for the quality of our communication. You deserved more transparency from us as we worked to diagnose the problem.
Your case has highlighted a uniquely complex technical issue that has required an escalation beyond our standard support channels. To be transparent with you, we are still working to identify the root cause. We are fully committed to this investigation and to ensuring the stability and reliability of our app. We have reached out to you directly via the email associated with your account to establish a direct line of contact. We are dedicated to getting to the bottom of this.
We want to assure you that we take product reliability and customer success as our most important responsibilities. We are grateful for feedback like this as it is essential for helping us build a more robust and dependable product.
Sincerely,
Kaylee - Customer Support Team Leader
Mathew is the best support ever, not just on this app but anywhere, and I really mean it. The guy took more than 40 minutes of his time to help me set up the pixel, to solve the errors I had on my ad account, and today I learned a lot of useful things from him. All recommendations
That truly means a lot to us 😊
We’re incredibly happy to hear that Mathew went above and beyond to help you with Omega Facebook Pixel Meta Feed app. Spending that much time to guide you through pixel setup, fix ad account errors, and make sure you actually learned useful things is exactly the kind of support we believe in.
Thank you for the strong recommendation and for trusting Omega Facebook Pixel Meta Feed app to support your business 🚀💙
Do not install this app.
Support is slow, and when they do reply, they promise deadlines that are never met.
If you rely on Facebook Ads for your business, FORGET THIS APP
Hi there,
I'm truly sorry to hear about your experience with our app. We understand how vital reliable support and timely solutions are, especially when it comes to managing your Facebook Ads for your business. I apologize for the delays and unmet deadlines you've encountered.
Our team is actively working to improve our support processes and resolve the issues affecting the app feature. Your feedback is invaluable in helping us make these necessary improvements.
Please reach out to us directly at support@omegatheme.com so we can address your concerns personally and provide you with updates on our progress. We are committed to earning back your trust and ensuring that our app meets your business needs effectively.
Thank you for bringing this to our attention and for your patience as we work to enhance our service.
Best regards,
Kaylee
Customer Support Team Leader
We have been using the app since September 2022.
The app works great to push our data to our meta pixel from Shopify.
We had a major issue with the tracking (checkout didn't track) and Ben was able to resolve it within minutes.
Really grateful.
Thank you for sharing your experience! 😊 We're thrilled to hear that the app has been serving you well since September 2022 and helping you seamlessly push data to your Meta Pixel from Shopify. 🌟
We’re especially glad Ben was able to resolve your tracking issue so quickly, he’ll be delighted to hear your kind words! If you ever need further assistance, our team is always here to help. 🚀
Thank you for choosing our app, and we look forward to continuing to support your business! 🙏✨
Slow support, slow update feature, fix a bug for several months is not finished. Every time I need to update the catalog, it is full of errors and I have to send a support message. Update errors also do not notify users
We sincerely apologize for the negative experience you've had with our app. We understand your frustration with the slow support, feature updates, and persistent bugs, especially the recurring catalog update errors. We acknowledge these issues and want to assure you that our team is actively working to improve app performance and implement a proper update notification system.
Your feedback is invaluable to us, and we appreciate you bringing these issues to our attention. We are committed to providing a better user experience and are taking steps to address these concerns as quickly as possible. We are sorry for any inconvenience this has caused.
非常高效友好
非常感谢你的反馈！😊
很高兴听到你觉得 Omega Facebook Pixel Meta Feed app 的服务既高效又友好。能够快速、用心地帮助到你，是我们一直坚持的事情。
感谢你选择 Omega Facebook Pixel Meta Feed app，期待继续为你提供稳定、可靠的支持 💙
This app is extremely useful for keeping a close eye on your ads. You can see at a glance how your campaigns are performing, which makes it much easier to take data-driven decisions: scaling what works and stopping what wastes money. This helps a lot with optimizing ad spend and saving budget. On top of that, the support team is fast, friendly, and very helpful whenever something comes up. Definitely recommended for anyone who takes advertising seriously.
Thank you so much for such a detailed and thoughtful review 😊
We’re truly delighted to hear that Omega Facebook Pixel Meta Feed app helps you closely monitor your ads performance and make data driven decisions with confidence. Being able to quickly see what works, scale winning campaigns, and stop budget waste is exactly the value we aim to deliver to merchants who take advertising seriously 📊🚀
It’s also wonderful to know that our support team has been fast, friendly, and helpful whenever you needed assistance. Your strong recommendation really means a lot to us and motivates our team to keep improving both the app and the support experience. If you ever need further help with Omega Facebook Pixel Meta Feed app, we’re always here for you 💙
🌟 Thank you so much for the 5-star review! We truly appreciate your continued support for Omega Facebook Pixel Meta Feed app 😊 It means a lot to us knowing that you’re happy with the tracking performance and overall experience. We’ll keep improving the app to make syncing, event accuracy, and campaign optimization even smoother for your store. Thanks again for trusting us! 🚀💛