FaqKing: Help Center & FAQ

FaqKing: Help Center & FAQ

Reviews (124)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
    121
  • 0% of ratings are 4 stars
  • 1% of ratings are 3 stars
    1
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
    2
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective FAQ management and customer service enhancement. It features a user-friendly interface with extensive customization options, including multimedia support and multilingual capabilities, ideal for diverse customer bases. The free plan offers comprehensive features, and the app integrates seamlessly with various themes. Customer support, particularly from Vik and Viktoras, is frequently praised for being quick, helpful, and professional, aiding merchants in resolving issues and tailoring the app to their specific needs.

June 21, 2022

Terrible customer service. No chat option available at 9am in the morning EST. They don't even acknowledge receiving your request via email. The app is pretty bad.

lifehacktrading
United States
About 21 hours using the app
FaqKing replied July 25, 2022

We respond to all emails, chat messages we get and try to help with every question or concern a merchant might have.

If you need any help or assistance with the app, feel free to reach out through our in-app customer support chat or through email!

July 23, 2022

DONT USE. couldn't get it to work. the app is hidden on my shopify - no way to remove the app?! dont waste your time

Horse Identity Finder
United States
About 2 hours using the app
FaqKing replied July 23, 2022

It is not possible that you do not see an option to uninstall the app, the uninstall flow goes as in all shopify apps! (our shopify app code is removed as well on uninstall).

~~~

We tried to reach out to the merchant, but we did not get a response. Really sad to see such reviews from new Shopify users when our app is amazing!

1
1