Trusted Help Center & FAQ

Trusted Help Center & FAQ

Reviews (73)

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
March 13, 2022

Love this app, pretty easy to use, didn´t find any errors or bugs, and the best part, its free! glad to use it

stormxstudios
Costa Rica
22 minutes using the app
August 22, 2023

Great app for FAQ page! Excellent customer support - Viktoras was super helpful

Kriss Rybalchenko
United Kingdom
19 minutes using the app
June 30, 2021

Although we haven't 'published' the app yet, I looked through in terms of editing and information input and it just feels so straight forward and super easy to use.

Lavender Living
Australia
5 minutes using the app
September 6, 2024

Great

Beyond Free STGストア
Japan
About 2 months using the app
September 4, 2024

Thank you! You saved me a lot of time trying to troubleshoot some issues on my own.

My Store
United States
26 minutes using the app
August 11, 2024

Cherished Gleam
United Kingdom
9 days using the app
May 13, 2024

Incredible app and incredible support! The app is amazing and it is perfect if you need FAQ's for your products. The customer support is always very helpful and quick to reply.

Coastal Comforts Australia
Australia
About 2 months using the app
March 12, 2024

It's the Solution, which I was searching for !

Dreamcloudly
Germany
About 16 hours using the app
February 21, 2024

I used another app from a competitor before - it was called POWR FAQ, but their support was really slow and the app didn't work so well.

I then found out about FaqKing and it works much better. It loads in seconds and Vik from the support Team helped me setup the Design within a few minutes.

Overall of course a 5 Star review!

NAMENTO
United Kingdom
About 1 hour using the app
January 24, 2024

Oh my gosh I love this tool I have always wanted to have questions and answers on my product page and I loved this. And the support they have is the best, they resolved all my doubts and questions quickly.

Los Bembe's
United States
1 day using the app
December 14, 2023

Choufleur
France
2 days using the app
December 10, 2023

Fantastisch!! Es funktioniert wie es soll, alle Funktionen die man braucht und kompetenter,schneller Support,
Sehr zu empfehlen! :)

The V
Switzerland
About 2 hours using the app
November 28, 2023

Great help

ShopModaroElite
United States
About 1 hour using the app
September 7, 2023

great

Cosmic Flare
United Kingdom
About 2 hours using the app
August 20, 2023

very good bro thank you she took care of me e helped me thank you for everything i like it very much

KomfortSchritt
Türkiye
3 days using the app
July 25, 2023

Free plan is enough for most of stores. You dont need much and you can always customize it. Also Customer service is really good with this app, they will resolve your issues right away!

AlphaVitas
Slovakia
1 day using the app
June 16, 2023

Great support! was able to edit my page exactly how I wanted it to look within minutes, thank you so much!

Essentials To Shop
United States
About 23 hours using the app
May 9, 2023

really useful and easy to use app, also the customer service is really fast and kind, highly recommend

DON PETS
Italy
Almost 2 years using the app
May 6, 2023

Great service and help a lot! Easy to use and very professional support.
I recommend this great app.

lubluelu
Hong Kong SAR
9 days using the app
March 29, 2023

Fabulous app, fabulous customer service. I was having trouble integrating the app, and they were right there to help. Thank you FAQKING!!!

SANTA FE PEDICABS
United States
About 22 hours using the app
March 23, 2023

So glad i found this app, it does exactly what I was looking for and the support is excellent and so quick!

Cosyfolke
United Kingdom
43 minutes using the app
March 14, 2023

This app is exactly what we're looking for, and it's easy to use! Haven't had any issues and we are satisfied with our experience so far.

DollsLoveHome
China
3 minutes using the app
January 26, 2023

That's a good app. I really like that you can adjust the design and make it similar to the store. And also divide your FAQs for sections. That's the reason I chose it.

HomenLove
Lithuania
4 months using the app
January 25, 2023

Simple and easy-to-use app that hits all the main needs. Developer is super responsive for general help and feature requests. I asked them about integration an FAQ widget. 1-week later and it was online! 5 stars.

PedalCell
United States
4 months using the app
January 16, 2023

Great app to use for creating FAQ, looks clean and good. We needed help to make translation work in FAQ page, support team was kind and helped us. I recommend the app.

ATLĒTU ŪDENS
Latvia
23 days using the app
August 13, 2022

I used this app to create a smooth FAQ page for my website that offered many customization options, I needed assistance with a problem and received help from support almost immediately. If you are truly looking for an app that works perfectly and has an amazing support team, I highly recommend FAQKing.

Microfiber Bros
United States
4 days using the app
August 10, 2022

Super easy to set up! I was able to add multiple segments along with multiple questions and answers. When you first install it, it already comes with many example questions and answers that gives a nice start to build off of. The layout is quite customizable - you can change the colors, font size, and alignments among other things. It was easy to set up as a link in my footer. I was having a little issue with a grey square appearing under all of my answers but the app support (Viktoras) was able to solve my problem very quickly (my theme was overwriting some of the apps styles). I would recommend this app to anyone looking to add an FAQ section to their website.

Panda and Llama
United States
1 day using the app
July 23, 2022

DONT USE. couldn't get it to work. the app is hidden on my shopify - no way to remove the app?! dont waste your time

Horse Identity Finder
United States
16 minutes using the app
Trusted apps replied July 23, 2022

It is not possible that you do not see an option to uninstall the app, the uninstall flow goes as in all shopify apps! (our shopify app code is removed as well on uninstall).

~~~

We tried to reach out to the merchant, but we did not get a response. Really sad to see such reviews from new Shopify users when our app is amazing!

June 21, 2022

Terrible customer service. No chat option available at 9am in the morning EST. They don't even acknowledge receiving your request via email. The app is pretty bad.

lifehacktrading
United States
About 21 hours using the app
Trusted apps replied July 25, 2022

We respond to all emails, chat messages we get and try to help with every question or concern a merchant might have.

If you need any help or assistance with the app, feel free to reach out through our in-app customer support chat or through email!

March 15, 2022

This app works great for us. Simple, quick, easy. Plug and go, it comes with a decent amount of presets that required minimal tweaking from us. Having it saves us a lot on answering the same questions repeatedly. 10/10

Bradley's Furniture Outlet
United States
About 1 hour using the app
February 21, 2022

The app seems to provide us with all that we need. The free version offers enough queries and customization to fulfill most needs.

Sensative
Sweden
About 7 hours using the app
February 20, 2022

This is honestly everything you could want an app to be. It comes pre-built with questions, which is awesome, but you can edit or delete any that don't work for your store. The free version is really all I need, but there are multiple versions for more advanced stores, if you want more options. All in all, I was highly impressed.

ForestoryCo
United States
9 days using the app
January 28, 2022

This faq app is the best. My faq page looks great and it easy to use. If you are looking for a faq app this is it.

L'Ormore Athletic LLC
United States
1 day using the app
December 18, 2021

Very easy to navigate. Eased my anxieties from all the other technicalities with creating a online store.

4 Empressions
United States
2 days using the app
November 1, 2021

Regarding the application, I find it simple and functional, and that's exactly what I was looking for a FAQ.

Kâmadeva.fr
France
8 months using the app
October 26, 2021

I was looking for an FAQ app that allowed me to have different sections with multiple questions, a nice layout and a search box, for FREE. This is exactly the app I was looking for.

Lidia.
United Kingdom
About 14 hours using the app
October 20, 2021

great app used it on my other store as well, fast customer service response and easy.
i recommend it.

Ceramipet
Israel
8 days using the app
October 7, 2021

The app is great it works super & looks great, respect to the developers. cool cool cool cool cool cool cool cool cool

Sanfrance
Lithuania
8 minutes using the app
July 27, 2021

Brilliant app - created a simple, clean FAQ pages easily and for free! Would highly recommend! Amazing

löfte
United Kingdom
About 1 hour using the app
June 23, 2021

Better than paid apps! Simple for you to start straight away, bug free (unlike competitors), and looks great. Love it! Thanks!

COOKY | Private chefs. Personal experiences
Australia
23 minutes using the app
June 8, 2021

Easy, Flexible and free ... what more do you need. Easy to create as many Categories and FAQs that I need. Thanks

Fareloom
Australia
About 1 hour using the app
May 26, 2021

Es increible!!! Ninguna como esta! es gratis y en ninguna habia conseguido lo que en esta, muchas, muchas gracias!

Pereire Skin
Mexico
42 minutes using the app
Edited May 19, 2021

Update: Viktoras performed flawlessly all changes I asked for in no time! I am very impressed with such great support from customer service team! I would like to recommend this great app to anyone who need a simple-to-setup FAQ page with a search option inside (which is very important), and which can be set either for the whole store or for signle product page of your choice (which is also important). Also you can easily translate app menus by yourself into any foreign language which is also great. Big thanks again to the developers! >>> Initial review: Such a great app! Very simple to setup and flexible with design. Just 2 things to note: 1) When I tried to change font size in Headings and Subheadings it worked for desktop, but not for mobile version. 2) In mobile portrait view: If a Subheading is made of long sentence (two or three lines), there are too small margins between the lines. In other respects the app is just great and awesome! Good job!

367761
South Korea
3 days using the app
April 24, 2021

Very simple to use. I create my FAQ in 10 minutes.
Is all automatic, and this is free.
Thank you very much

OutletGrandiMarchi
Poland
3 months using the app
April 11, 2021

Perfekt! Kostenlos und schnell. Genug Kapazität für wichtigsten FAQs! Danke! Genau das, was ich gesucht habe.

Goodie Arena
Germany
About 1 hour using the app
April 6, 2021

Simply one of the best FAQ apps on the store. Unlimited styling options which makes this app go perfect with your store. The customer support is very responsive and very helpful if you have some issues. Would install again!

Squathlete
Belgium
6 days using the app
March 26, 2021

Great app! The support team were responsive and solve my issue within 48 hours. Highly recommend this app.

Cimilre Singapore
Singapore
2 days using the app
March 23, 2021

Great app, easy to use and friendly customer service too! They managed to help me out in creating my FAQ for my site.
Will highly recommend!

Pleasure Point Ltd
United Kingdom
About 1 hour using the app
March 19, 2021

The app is simply great. Its simple and great. However.. after putting in more and more questions the site began to turn white when clicking on categories. I hope that gets fixed and I will give you a better rating!

Toonice.eu
Germany
4 days using the app
Trusted apps replied March 20, 2021

Hi, thank you for reporting this. We fixed It for your store. Could you please check If It's displaying ok now ? We also wrote you an email.

March 14, 2021

This is the app we were looking for.
We use this app to get a nice main and product faqs.
The only thing we are missing is an option to get a faq duplicated.
It will be very helpful for webs like us, that every product needs his own faq, but same schema.

WIDIMI
Spain
17 days using the app
March 14, 2021

The app made my product page very professional looking and I would highly recommend it to everyone! The support is also very quick in response

Panda Bambino
Bosnia & Herzegovina
2 days using the app
March 13, 2021

well done! very stylish, easy to edit, easy to integrate, has few design options also custom design options. thumbs up

BowOhBow.lt
Lithuania
About 5 hours using the app
March 12, 2021

Normally I do not write reviews, but this has to be by far the most capable FAQ designer ever! Nevermind the fact that it is FREE! This value of which this gives is amazing and it is even better than all of the ones which you pay a lot of money for! If you are looking to create an FAQ page, you shouldn't go anywhere else. I swear worth it.

MBD3d
United States
About 1 hour using the app