FigPii AB Testing & Replays , 7 reviews
Update 1/5/23: I'm updating my previous review to 4 stars based upon the progress and exemplary service I've received from David, who took over as my account manager. During the last week, David has worked tirelessly to address and overcome the issues that were causing the errors in reporting and to deliver upon the promises that were made previously by Reza for some changes in my back-end so the software could function as needed. He's been transparent, responsive (even over the holidays) and nothing short of fantastic. As I continue to use the software, I will update this review again to reflect the overall performance of it. I hope to be able to give it 5 stars.
Update 12/30/23: I received the below reply from David where he says I was responded to - eventually after I messages a few times, sent follow-up emails and scheduled another session where I was AGAIN promised that my issues would be resolved within a few hours. More than a week later after the initial promises were made (where Reza said it would take a few hours or a day at most), there's been no resolution. It took leaving this review to get a response. I also scheduled another call with Reza to give him one last chance and he no-showed which is extremely rude. Response within a few hours is laughable. I'd love to show screenshots of my "response times".
Initial Review 12/29: Zero stars. The worst app I've ever installed, including simple free apps. Forget about support or doing any kind of conversion analysis. The app can't track add to carts or conversions, so any "data" you get is bogus. I confirmed my installation was correct with the first call I had for onboarding, after which I thought it would be great. They needed to do a few things so I could use the tool properly. Here we are, 10 days later and no update. No response to messages. Don't bother submitting a ticket. Reza is the only one who seems to work there. He insists he'll get back to you within a few hours if you ever manage to get in touch but that doesn't happen. Trying to use this service has been nothing but a waste of time. Save yourself the headache.
___ Update ___
Hello Jade -
I’m sorry you've had an unsatisfactory experience with our app. I have reached out to you via email and look forward to helping you to the best of my abilities.
Looking forward to hearing back from you,
Thanks for taking the time to leave this feedback. Please accept my apologies for your frustrations! This isn’t the experience we want any of our customers to have, and we understand your frustration.
Looking through our help ticketing system, I can see that our team was able to respond to your help tickets within several hours, and met with you twice to understand the issue and explained the process and the expected resolution timeline due to the holiday season.
We have a high standard of providing support to our customers, and you shouldn’t be an exception. We pride ourselves in providing world class support including users of our free plan.
Our team will be in touch with you as soon as possible, I’d also be happy to talk with you directly to help resolve this issue. You can get in touch with me at email@example.com
I look forward to connecting with you soon.
Thanks - David from FigPii
Wasn’t sure if it was going to integrate with our existing analytics tools, but it did easily and without much hassle.
Great tool, greater support team. Very good would highly recommend as a tool to improve store performance and to create ab tests. It gives you key insights and analysis on the pain points of your site and can also add questionnaire features that give invaluable information on how people find using your site. The tool is robust and easy to use, the support team is very helpful.