Three Bird Nest
Fenix has been nothing short of a wonderful partner and I don't use the term "partner" lightly. They will work with you to get the outcomes you desire and "no" isn't in their vocabulary. Love the tools and the product.
Giant Outdoor Chess
Excellent business tool for your eCommerce store. Through this tool, we are able to give customers information they need to make informed decisions. Fenix Commerce assists us in many different ways. It allows us to present expected delivery dates to potential customers on the product pages of our websites. I can adjust the delivery date based on the customer's location, whether the item is a stock item, customized item or an out of stock item with a future delivery date. The tool also allows us to accurately calculate and present expedited shipping on multi-box SKUs. We sell very large items with some of our SKUs shipping in as many as seven individual boxes. We challenged the Fenix staff with many things we wanted to be added to the tool. Their staff has been incredibly responsive and creative in helping us achieve our goals!
Great solution for Shopify brands to compete with large brands and retailers. Increasing customer visibility of shipping estimates and times!
In a world where consumers are becoming more and more demanding on the fulfillment and ship expectations of ecommerce, Fenix helps translate backend strengths (or cover backend weaknesses) in a way that is more and more table stakes for DTC brands...without breaking the bank. Though it is somewhat difficult to empirically prove that their solution is boosting my conversion rate (at least it is difficult without complicated multi-variate testing that I can't afford right now), I rest a little easier knowing that, at worst, a lack of visibility on shipping times is no longer a major barrier to purchase on my site.
Fenix gives small brands a chance to compete with larger ecommerce retailers when it comes to giving their customers a lens into shipping options and timing expectations. A smaller brand store can quickly start showing shipping estimates earlier in the funnel to help further reduce barriers to purchase. Fenix gives numerous options about where to serve that information including not only the checkout and cart but also product pages. I've looked at other solutions which do this but none came close to the value proposition that Fenix offered in terms of accessing this level of site sophistication with an affordable cost of entry for smaller brands.
Great platform to help show the accurate delivery estimates to the customers. Improved conversion rate, reduced cart abandonment and best of all customer anxiety around when will I get my order.
We are extremely happy with our partnership with FenixCommerce. Not only has the platform exceeded our expectations in terms of providing an accurate order ETA to our customers, but the support and responsiveness of the team has been top-notch. And we have found value in unexpected places, such as the ability the Fenix Business Console gives us to improve our Order Experience by easily tweaking parameters related to order ETAs and any delays. We are also very happy that Fenix’s team was able to incorporate Same Day Delivery into our store, usually this would require another app. We highly recommend Fenix for any retailer looking to grow!”
Great Software! Easy to implement and allows our customer to truly see when their package will arrive - while saving us money since real time shipping rates are calculated and displayed. They are also super responsive and able to help with many aspects of the business when it comes to shipping and analytics.
Best support ever! The team at Fenix worked with us to customize all aspects of the integration to ensure a visitor's shopping experience at our site was improved, visually engaging, and adhered to our brand standards. Anything we throw at Fenix is accepted in stride and their service and support always exceeds our expectations. Conversion rates and profits? During the first 12 months of the integration, we saw conversation rates improve by 46% and our profits doubled. Our partnership is proving to be one heck of a success story!
FENIX has changed the game for our brand's customer experience. FENIX instantly increased our conversion rate since we now display transparent, accurate shipping times. We also have now been able to optimize our shipping label selection due to FENIX's AI and this has saved us a ton of money and we are selecting the optimal shipping courier in realtime. FENIX has improved our overall customer journey, and it's reflected in our reviews. I'm excited for FENIX's new rollouts coming!!
Hollywood Hair Bar
We have always had great products, great customer service but by integrating Fenix order experience platform, we are able to offer an amazon prime like shopping experience to our customers, starting on the landing pages and all the way through product, cart and checkout pages. Fenix also helped us enable an amazing post purchase branded tracking page to our customers. It has proven to be a great platform for our business, customer service teams and most importantly our customers.
Excellent business tool for your eCommerce store. It has been a real pleasure working with Fenix Commerce team. We are very demanding of our software partners and we couldn't be happier with Fenix Commerce.
We sell outdoor games and sporting goods on five different websites. Fenix Commerce assists us in many different ways. It allows us to present expected delivery dates to potential customers on the product pages of our websites. I can adjust the delivery date based on the customer's location, whether the item is a stock item, customized item or an out of stock item with a future delivery date. The tool also allows us to accurately calculate and present expedited shipping on multi-box SKUs. We sell very large items with some of our SKUs shipping in as many as seven individual boxes. We challenged the Fenix staff with many things we wanted to be added to the tool. Their staff has been incredibly responsive and creative in helping us achieve our goals! Through this tool, we are able to give customers information they need to make informed decisions.