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We originally added Fenix because of the functionality of giving customers a smarter ETA for their orders and having more control over our expedited shipping offerings. However, one of the largest benefits is actually the control that their backend portal gives us over order fulfillment. You can add a custom buffer time per product (e.g. if we need more time to kit something on demand), or per shipping method (if UPS is experiencing major delays), or per warehouse (which I'll use if one of our 3PLs gets backed up over the holidays). We also worked with their developers to create auto-order-tagging rules based on product availability + the closest 3PL to the customer; this means that the app will tag the orders so as to direct them to the closest 3PL, taking into account product availability at each of our locations. (Our 3PLs use tags to know which orders to process and which to ignore.) This was something I had previously been looking into Order Management Systems for, which was going to cost $$$$.
The Fenix application is a great addition to our sites for providing delivery estimates on PDP and Checkout pages. We needed a way to give customers an estimated shipping date and this app does exactly that. The app needed some small customized features to better fit our needs and the development team was very responsive and accommodating. Great customer service.
Amazon Style - Best app for delivery estimates on PDP and Checkout. There's a lot of customizations available based on shipping options and carriers, and they have also excellent customer support! This app will increase your conversion rate with the shipping information and estimated delivery date displayed on your store. I recommend it to all Shopify stores.
Fenix is a must have for ecommerce. As a gifting company our customers love knowing/picking exactly what day their gifts will be delivered. The support from Fenix has been amazing. Always there to help with any issues.
Great app for setting delivery estimates and other types of functionalities. Very good and responsive support team. Would highly recommend.
This app is very helpful with providing order ETAs at checkout on product pages. We used to get a lot of customer service questions about when an order would arrive but those have stopped since we added Fenix. It is also easy to tweak the delivery ETA if your warehouse is backed up.
Giant Outdoor Chess
We've been thrilled with the effectiveness and accuracy of Fenix's projected arrival dates for our customer's orders. The app is effective for both Freight and Parcel Services. We recommend you give Fenix a try.
The Fenix Commerce team is outstanding. On the few times we've needed to reach out to them, they have been very responsive. It is a pleasure doing business with them and the app is terrific!
UberSoccerUSA has been a customer of Fenix for about three years. It is a wonderful team and this app gives us a competitive advantage in the marketplace by helping customers clearly understand when they will receive their equipment prior to making their purchase. I highly recommend Fenix!
Fenix Commerce has been a terrific partner. MegaChess was one of Fenix's early clients and we have been incredibly impressed with the team at Fenix and their flexibility. This is of Shopify's best apps!