Overall rating
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
Edited March 27, 2024

BRAVO. We sell very time-sensitive products, and had been searching for years for an app that could display Estimated Arrival Dates on the product page, cart + checkout. Without Shopify Plus, there is no way to edit the Checkout Page, but somehow the Fenix app is magically able to do that! What this App has helped us with the most, is increasing conversion rate. Customers used to abandon their cart, email our Customer Service team asking when the gift would arrive. Now, that info is displayed for them in multiple places in live time. This app allows you to essentially display the "Estimated Arrival Date" just like Amazon does. We worked closely with the Fenix team to have them custom-build the Fenix App for our company. We have very complex needs (multiple shipping services; multiple lead times for products) and they were willing to build the functionality for us in a very personalized way. We've been using their app for about 3 years now. They have frequently released new updates.

Paper Anniversary® by Anna V.
United States
About 3 years using the app
September 9, 2021

We originally added Fenix because of the functionality of giving customers a smarter ETA for their orders and having more control over our expedited shipping offerings. However, one of the largest benefits is actually the control that their backend portal gives us over order fulfillment. You can add a custom buffer time per product (e.g. if we need more time to kit something on demand), or per shipping method (if UPS is experiencing major delays), or per warehouse (which I'll use if one of our 3PLs gets backed up over the holidays). We also worked with their developers to create auto-order-tagging rules based on product availability + the closest 3PL to the customer; this means that the app will tag the orders so as to direct them to the closest 3PL, taking into account product availability at each of our locations. (Our 3PLs use tags to know which orders to process and which to ignore.) This was something I had previously been looking into Order Management Systems for, which was going to cost $$$$.

Baloo Living
United States
Over 2 years using the app
Edited August 5, 2021

Amazon Style - Best app for delivery estimates on PDP and Checkout. There's a lot of customizations available based on shipping options and carriers, and they have also excellent customer support! This app will increase your conversion rate with the shipping information and estimated delivery date displayed on your store. I recommend it to all Shopify stores.

Party Expert
About 2 years using the app
April 28, 2022

We installed Fenix Commerce late last year and the team was amazing at getting us set up fast during the Christmas period and helping us mitigate support tickets, while also improving conversion. Since then they've helped roll out more features that help us improve the customer experience pre and post-purchase. Fenix in my opinion offers tools that are critical to growing an e-commerce business.

Knifewear - Handcrafted Japanese Kitchen Knives
About 2 years using the app
March 14, 2021

FENIX has changed the game for our brand's customer experience. FENIX instantly increased our conversion rate since we now display transparent, accurate shipping times. We also have now been able to optimize our shipping label selection due to FENIX's AI and this has saved us a ton of money and we are selecting the optimal shipping courier in realtime. FENIX has improved our overall customer journey, and it's reflected in our reviews. I'm excited for FENIX's new rollouts coming!!

Femme Detox
United States
About 2 years using the app
May 22, 2021

We've been thrilled with the effectiveness and accuracy of Fenix's projected arrival dates for our customer's orders. The app is effective for both Freight and Parcel Services. We recommend you give Fenix a try.

Giant Outdoor Chess
United States
Almost 2 years using the app
November 2, 2021

It took a little while to fully integrate this app with our tech stack, but it was worth it. We've seen a significant uptick in conversion rate with new users since installing it.

United States
Almost 2 years using the app
October 6, 2022

Fenix has been a great partner! Every time we have a question they get back to us immediately and also make sure we understand everything completely. They have helped us increase our check out conversion and we enjoy using their branded tracking page as well. Great small team to work with.

William Painter
United States
Over 1 year using the app
September 1, 2021

The Fenix application is a great addition to our sites for providing delivery estimates on PDP and Checkout pages. We needed a way to give customers an estimated shipping date and this app does exactly that. The app needed some small customized features to better fit our needs and the development team was very responsive and accommodating. Great customer service.

Charge Bikes
United States
Over 1 year using the app
November 4, 2021

Fenix has been a great add to our site thus far. We changed a few different things at the same time and so it's tough to tell how much of our improved conversion might be attributable to Fenix, but one only has to believe that a small portion of it is in order for Fenix to be self-funding. The implementation and customer success team has been excellent to work with and has been quick in responding to any issues and helping us fine tune our settings. We had a number of customer complaints initially that packages were not arriving on time - the silver lining of the complaints was that it was clear that our customers were really looking at the delivery dates and valuing that as part of their shopping experience with us. And as we dug in with the Fenix team, we realized that the delays were not issues with their algorithm, but rather some variability in pick and pack timing at our warehouse. We were able to easily add some buffer time while we addressed those with our warehouse. It's a super easy solution to work with and the team has always available in the right time period (incl. ASAP for urgent issues) when we have questions or need help.

Tubby Todd Bath Co.
United States
9 months using the app