Related categories

FlexReturn Return Center

Smart order return app to automate and manage customer returns

Free plan available. Additional charges may apply.

App highlights

  • Speed tested: no impact to your online store

Key values section

Self-service Return Portal

Customers can summit returns through easy steps. Customizable return portal & branding. Set up your own return policy, reasons, resolutions

Smart Rules and Return labels

Define smart rules to provide suitable return policies to your customers. Connect to major carriers to generate return label automatically

Notifications and Messages

Customers get notified by emails upon each steps of the return process. Communicate with your customers by messaging in any return

App details

FlexReturn Return Center

FlexReturn Return Center

FlexReturn return center provides a fast and easy return process to maximize the chance your customers will shop again.

It enables you to define smart return rules to automatically present the best return resolutions that suit your customer’s preferences. Return admin backend simplifies and streamlines the return management process, saving you and your team enormous amount of time. Automatic return approval and shipping label generation free you from tedious manual work.

Customizable Return Portal

  • Self-service and user-friendly
  • Highly customizable and branded
  • Customizable return policies
  • Upload proof photos for return
  • Messaging with photos
  • Show previous return history

Returns Admin Panel

  • Advanced filterable returns list
  • Detailed return view
  • Manage return process easily
  • Messaging for any return

Refund, Exchange & Repair

  • Refund to original payment method
  • Refund to store credit (as gift card or discount code)
  • Exchange
  • Repair

Notifications and Messaging

  • Email notifications of return process
  • Customizable email templates
  • Auto generated and downloadable return label

Flexible Return Rules

  • Rule by resolution
  • Rule by reason
  • Rule by order country and province
  • Rule by order total amount, weight, financial and fulfillment status
  • Rule by product type, tag, condition

Return methods

  • Seller provides return shipping labels
  • Customer provides own shipping label
  • Return items to store
  • Specify return window for each return method
  • Automatic approval of return
  • Automatic return label generation

Return Requirements

  • Setup return window
  • Setup forbidden product types
  • Setup forbidden product tags
  • Setup forbidden product collections
  • Setup forbidden order tags

Launch date

Integrates with

  • Shippo
  • ShipStation
  • EasyPost
FlexReturn Return Center

FlexReturn Return Center

FlexReturn return center provides a fast and easy return process to maximize the chance your customers will shop again.

It enables you to define smart return rules to automatically present the best return resolutions that suit your customer’s preferences. Return admin backend simplifies and streamlines the return management process, saving you and your team enormous amount of time. Automatic return approval and shipping label generation free you from tedious manual work.

Customizable Return Portal

  • Self-service and user-friendly
  • Highly customizable and branded
  • Customizable return policies
  • Upload proof photos for return
  • Messaging with photos
  • Show previous return history

Returns Admin Panel

  • Advanced filterable returns list
  • Detailed return view
  • Manage return process easily
  • Messaging for any return

Refund, Exchange & Repair

  • Refund to original payment method
  • Refund to store credit (as gift card or discount code)
  • Exchange
  • Repair

Notifications and Messaging

  • Email notifications of return process
  • Customizable email templates
  • Auto generated and downloadable return label

Flexible Return Rules

  • Rule by resolution
  • Rule by reason
  • Rule by order country and province
  • Rule by order total amount, weight, financial and fulfillment status
  • Rule by product type, tag, condition

Return methods

  • Seller provides return shipping labels
  • Customer provides own shipping label
  • Return items to store
  • Specify return window for each return method
  • Automatic approval of return
  • Automatic return label generation

Return Requirements

  • Setup return window
  • Setup forbidden product types
  • Setup forbidden product tags
  • Setup forbidden product collections
  • Setup forbidden order tags

Launch date

Integrates with

  • Shippo
  • ShipStation
  • EasyPost

Pricing

Free

Free to install

$0.7 per return over 5 free returns

  • 5 free returns per month
  • Return rules
  • Customizable branded return portal
  • Returns management admin
  • Email notifications
  • Messaging for returns

Small

$6.99/month

$0.4 per return over 20 free returns

  • 20 free returns per month
  • Return rules
  • Customizable branded return portal
  • Returns management admin
  • Email notifications
  • Messaging for returns

Medium

$19.99/month

$0.3 per return over 100 free returns

  • 100 free returns per month
  • Return rules
  • Customizable branded return portal
  • Returns management admin
  • Email notification
  • Messaging for returns

Large

$69.99/month

$0.25 per return over 400 free returns

  • 400 free returns per month
  • Return rules
  • Customizable branded return portal
  • Returns management admin
  • Email notification
  • Messaging for returns

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

4.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 97% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars

List of reviews

Filter and sort reviews

  • cartiez.com

    Location United Kingdom
    Time spent using app 2 days

    We like the feature that allow us to customize the return page and enhance branding. As a startup business there are not many returns submitted by our customers, but this app has a free plan with decent amount of free return quota. So we can save a lots of money at the starting phase.

  • Orchidglam.com

    Location United Kingdom
    Time spent using app 1 day

    Their customer support is really helpful and prompt. And the app highly improves our return management work, also simplified the return process. We would strongly recommend this app.

  • PinkSuit

    Location United States
    Time spent using app 5 days

    After we installed the app, the customer service did fantastic job helping us setup the app and gave clear guidance.

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