FlexReturn Return Center

FlexReturn Return Center

Free plan available
Rating (3.8)
Reviews
Developer

About this app

Launched

July 14, 2021

Languages

English

Works with

Shippo, ShipStation, EasyPost

Smart return center to request and mange returns, exchanges, and refunds. Simplify return management

FlexReturn return center provides a fast and easy return process to maximize the chance your customers will shop again. It enables you to define smart return rules to automatically present the best return resolutions that suit your customer’s preferences. Return admin backend simplifies and streamlines the return management process, saving you and your team enormous amount of time. Automatic return approval and shipping label generation free you from tedious manual work.

FlexReturn return center provides a fast and easy return process to maximize the chance your customers will shop again. It enables you to define smart return rules to automatically present the best return resolutions that suit your customer’s preferences. Return admin backend simplifies and streamlines the return management process, saving you and your team enormous amount of time. Automatic return approval and shipping label generation free you from tedious manual work. more
  • Customizable & beautiful return page supports 12 multi languages
  • Email notifications sent to your customers at each step of return process
  • Smart rules show customer optimal return options, reject unwanted return items
  • Customers can choose different product variants to exchange, upload proof photos
  • Auto shipping label, auto restock & auto return approval simplify return process

Pricing

Free

Free to install

$0.7 per return over 5 free returns

  • 5 free returns per month
  • Return rules
  • Customizable branded return portal
  • Returns management admin
  • Email notifications
  • Messaging for returns

Small

$6.99/month

$0.4 per return over 20 free returns

  • 20 free returns per month
  • Return rules
  • Customizable branded return portal
  • Returns management admin
  • Email notifications
  • Messaging for returns

Medium

$19.99/month

$0.3 per return over 100 free returns

  • 100 free returns per month
  • Return rules
  • Customizable branded return portal
  • Returns management admin
  • Email notification
  • Messaging for returns

Large

$69.99/month

$0.25 per return over 400 free returns

  • 400 free returns per month
  • Return rules
  • Customizable branded return portal
  • Returns management admin
  • Email notification
  • Messaging for returns

Free

Free to install

$0.7 per return over 5 free returns

  • 5 free returns per month
  • Return rules
  • Customizable branded return portal
  • Returns management admin
  • Email notifications
  • Messaging for returns

Small

$6.99/month

$0.4 per return over 20 free returns

  • 20 free returns per month
  • Return rules
  • Customizable branded return portal
  • Returns management admin
  • Email notifications
  • Messaging for returns

Medium

$19.99/month

$0.3 per return over 100 free returns

  • 100 free returns per month
  • Return rules
  • Customizable branded return portal
  • Returns management admin
  • Email notification
  • Messaging for returns

Large

$69.99/month

$0.25 per return over 400 free returns

  • 400 free returns per month
  • Return rules
  • Customizable branded return portal
  • Returns management admin
  • Email notification
  • Messaging for returns

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

23 reviews

Overall rating
3.8
Counts per rating level
  • 78% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 17% of ratings are 1 stars
January 25, 2024

I have been struggling to get support to help me resolve the 500
Server Error issue to use the app. They have stopped replying to me

Orbit Rings
South Africa
15 days using the app
Flextech replied February 3, 2024

We were on public holiday.
Sorry to miss your email and cause you troubles.

Now we are handling your issue.
We have request access to your store to fix this issue, please accept. Thanks!

October 26, 2023

Overall, agree with other reviewers. It's a great app at a much better price than some of the other market solutions. Our biggest limitation is that the photo upload is limited to 2MB. I'd even be willing to pay for a more expensive plan if the photo upload limit was increased to 6MB each. Modern phones that our customers are using always take photos over 2MB. Requested they make this change and they declined to and said they wouldn't. Missed opportunity from our perspective.

Beth's - A Christmas and Holiday Shop
United States
Almost 2 years using the app
February 19, 2024

Easy to install. I needed some help setting up return rules and their customer service team was timely with their response via email.

The Woods Maine
United States
February 13, 2023

Excellent customer service. I needed a tweek in the requirement section and they modified my app.
I've tried a few different apps and this one is the best to far.

Fran Denim
United States
11 months using the app
Flextech replied May 3, 2023

Thanks for the review. We will do our best to help you.

May 27, 2023

Really good app! The look and feel of the returns page that the customer's see is great, very good functionality and good customer support.

XBODY UK
United Kingdom
8 months using the app
Flextech replied May 27, 2023

Thanks for your review. We are happy to help you.

About this app

Launched

July 14, 2021

Languages

English

Works with

Shippo, ShipStation, EasyPost

Built by Flextech

About Flextech

3.8 average rating

2 years building apps for the Shopify App Store

101/115 Beach Street, Melbourne, VIC, 3207, AU

Support

Send a message

support@flexreturnsaas.com

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