Forefront: On Demand Support

On-demand customer support as a service (from humans)

Your time is valuable, but your customers want help from a real person. Let us handle your support, on demand.

• Get notified of bug reports and feature requests
• Pay per response or per ticket
• No monthly minimums

Friendly Humans

Our agents are completely native english speakers and are trained to delight your customers. We'll make your customers happy and get you a lot more sales.

Guidance

We can solve your customer's problems, but we can also sell them products. If your customers need help on choosing products, comparing options, or just asking general questions, we'll be right there to help them.

No work from you

The app will give us read-only access to your store. That way we can easily solve problems without needing your help. Don't worry - your store's data is safe. We use military grade encryption and no information is ever shared with third parties.

No Bots

Your customers want support, but they hate bots and support pages. Our agents provide world-class support and make your customers feel great about buying from you.

Bug Reports

If a customer reports a bug or a problem on your site, we'll apologize to them. Then, we'll immediately forward you description containing bug report.

Fast Response

Our agents are distributed throughout time zones and online almost all hours of the day. Your customers will receive a response almost instantly, and if not we'll get back to them over email.

Summary

You can see a summary of every conversation we have with a customer. You can make business decisions based on that information.