Formful – Contact Form Builder
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
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Form doesn't get emailed to the email addresses - even though it has been configured to. Sent a message to their support over a week ago and no response. This is a paid app and I would expect better. I now have to uninstall this app, find a new one, and rebuild all the forms. Do not recommend.
Hello Thrive,
I was sorry to see your 1-star rating, especially since I responded to your message from June 20th the very next day on June 21st.
After that, I didn't receive any further emails from you.
After seeing your review, I directly reached out again with more details about my investigation into the issue.
Our emails are being sent out successfully, we have already checked that in our email sending service, so there's no need to worry.
Best regards
Stefano
I have built a form and have reached out for support to get embedded into a page on my website but have been waiting for 4 days with no response.
Dear Cassiopeia,
sorry for the late reply in the live chat.
We have been already in contact via live chat, and I resolved your issues.
I appreciate it, if you can rethink your current review and rate the overall app experience.
Thanks!
Kind regards
Stefano
Be careful with this app.
I used it because it was free before.
But, all at once without prior notice or notification by email or via the app. He simply added paid plans and limited the features and added branding to the form page.
to those who had already acquired it for FREE.
I don't mind if he charges for the service. he must charge, he has costs. But it's wrong to change the features of those who already purchased the app when it was free.
The danger with this app is that you don't know what will happen the next day, you don't know if it will increase the price or restrict you from its features and require you to pay more to use the service you already had.
I'm stopping using it.
I prefer to use an app that takes we, users seriously and respectfully
Hi ATX MATS,
Thank you for sharing your feedback, and I apologize for the inconvenience caused. Ensuring Formful remains high-quality and continually evolves does necessitate certain costs, which led to the introduction of paid plans beside the free version.
Also, I promise not change the pricing for existing users that already have a paid plan in the future.
I am learning from this and will ensure better communication in the future.
Furthermore, I value your input as Formful continue to evolve.
Best regards,
Stefano