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Formilla Live Chat

Formilla Live Chat

Developed by Formilla.com

29 reviews
Get
Price: Free – $11.99 / month Free Trial: 15 days More info
  • Real-time visitor monitoring with ability to proactively chat with customers
  • Support customers in real-time from anywhere by using our iPhone/iPad and Android apps
  • Super easy to setup, and we'll help you as well! Try out our excellent customer support


Formilla.com Live Chat Software offers free live chat and premium services for your Shopify store. Allow your visitors to chat with you live if they have any questions or need support on your website.

Formilla.com Live Chat Core Features:


  • Installs Instantly: You can use the out-of-the-box Formilla Live Chat web interface to begin live chat immediately. The live chat button will appear on your Shopify site upon installation/activation of this plugin.


  • Chat via iPhone/iPad and Android Devices: Chat via your mobile device by using our iPhone/iPad or Android apps! Install our app and simply login to your Formilla account to stay in touch with customers from anywhere!


  • Real-time Visitor Monitoring: Real-time visitor monitoring/tracking allows you to see the number of active visitors on your website, and initiate live chats with them. View each visitor's page URL, referring site, new user vs. returning, and more. See it in action!


  • Language Support (International): Our Language support option allows you to customize the text of the live chat buttons, chat forms, and offline email forms. Our Premium packages allow you to Customize your live chat widget in any language, including Spanish, French, Indonesian, Portuguese, Chinese, Hindi, Italian, and much more!


  • Pro-active Chat: Enable pro-active chat to trigger live chat automatically with a visitor after a defined number of seconds.


  • User/Agent is Typing a Message...: Now you don't need to wonder if the person you're chatting with is even on the other end! Formilla.com Live Chat keeps visitors and agents informed if the User or Agent is typing message. This improves usability and makes conversations more enjoyable.


  • Desktop Notifications: Make sure you don't miss any chats by enabling Desktop Notifications to see an alert box displayed every time you receive a chat. This feature currently works with Chrome, Firefox, and Safari.


  • Custom Banners, Colors, and Themes: Formilla.com Live Chat software Premium packages allow you to customize your chat widgets to match your site's look and feel. Change the color of the chat button/widget, chat message and font color, backgrounds, etc. Upload your own online and offline live chat images to use in your header, footer, etc. to encourage customers to live chat!


  • Attention Grabbers: Formilla.com Live Chat offers the Use of an Attention Grabber to get the attention of your visitors! Upload a custom image with your picture or any other message you'd like to communicate. Get creative and use it for marketing promotions too!


  • Advanced Customization: Formilla.com Live Chat gives you the ability to stretch the width and height of the chat button, add an image to it such as your logo, and control the location down to the pixel! You get access to the CSS for the Chat Button and Attention Grabber to make it look perfect!


  • Chat Button Location: Easily move the position of the "Chat with us" and "Email us" buttons and forms to the bottom left or right of your website with our customization options.


  • Multiple Chat Agents: Our Premium packages allow you to add multiple chat agents to your Formilla.com Live Chat account to support incoming live chats from your customers.


  • Offline Email Form: Formilla.com Live Chat automatically displays as an 'Email us' button on your site when you're offline. You can manage offline messages through the Formilla.com Customer Inbox or on the go by using your preferred email client. The Customer Inbox comes with your account as a Help Desk solution for managing customer email, customer feedback, prioritization, and ticket management.


  • Chat History: Access your chat history and offline emails as well via the Formilla.com Live Chat Customer Inbox help desk solution.


  • Export Email Data: Formilla.com Live Chat software allows you to export your customers' email addresses from the Customer Inbox help desk to construct email marketing campaigns via your preferred tool.


  • Forward Offline Email: Using the Formilla.com Live Chat Customer Inbox help desk, forward offline email submissions from your customers to other departments or support staff.


  • Add Private Comments: Formilla.com Live Chat gives you the ability to add private comments to any live chat historical record in your Customer Inbox help desk.

  • Visitor Technical Info: Formilla.com Customer Inbox help desk includes the customer's technical details such as operating system, browser, screen resolution, etc.


  • Custom Fields: Pass in custom fields from your website to Formilla.com Live Chat for easier tracking such as account IDs, customer IDs, name, phone, and more!

  • Formilla Live Chat reviews

    29 reviews
    1. 5 stars (29 reviews)
    2. 4 stars (0 reviews)
    3. 3 stars (0 reviews)
    4. 2 stars (0 reviews)
    5. 1 star (0 reviews)

    Awesome app, just downloaded it and I am so much loving it

    posted

    What an absolute beauty of an App. Totally ups your customer service game.

    Edit: It's now been a month since I've had Formilla live chat. I'm still blown away, it's the number one app I use on my phone because of the amazing notifications of visitor on your site in real-time. I quickly go on and see what product they are viewing and write a personalized message about the product. "Let me know If i can help you with 'product name'. I recommend this APP, it's more than a live chat, it's an entire CRM. Or just let the automated 'smart messages' do the work

    posted

    Just great app, easy to use, lots of great features, immediately on, greatly customisable and localized. Support is fast and perfect. Android app works great as well as desktop version. It is great to be able to chat with customers while on the go...fantastic!

    posted

    I installed this app last night and have already had two chats with customers! So far so good. Easy to install and pretty intuitive. Although I have analytics connected to my site, I do like the real time tracking of customers. Hoping this will increase conversions.

    posted

    I did no research on live chat apps and just picked one that showed up in Google.

    I was blown away. It just works, right out of the box. So simple, and effective.

    Customers love it.

    However, don't tell your friends you have it on your site, they will troll you.

    posted

    Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good

    posted

    Love it! Easy to use and cuts down on emails and phone calls.

    posted

    great app. the premium feature is a must. getting all the chat transcripts is very helpful

    posted

    Fantastic app! The price is unbelievable for what they offer. Customer support is top rate

    posted

    Awesome app! We tried many and this worked the best for us!

    posted
    Get
    Free – $11.99 / month
    15 days

    Support & Sales

    Formilla.com
    1 (619) 348-5158
    support@formilla.com
    formilla.com
    Get Support

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