Formilla Live Chat

Formilla Live Chat


Live chat with visitors in real-time.

5.0 of 5 stars(40 reviews)

See Visitors in Real-time

Know exactly who is on your web store, what webpage they're visiting, where they're located, and request chats with them right from the app.

iPhone & Android Mobile Apps

Chat with customers from anywhere in the world and receive push notifications right to your phone when customers have questions.

Automation With Chat Bots

Dramatically reduce support time using a Helper Chat Bot™ to automatically respond to common visitor questions using the power of A.I.

About Formilla Live Chat

Formilla Live Chat Software offers free live chat and premium services for your Shopify store. Allow your visitors to chat with you live if they have any questions or need support on your website.

Formilla Live Chat Core Features:

  • Installs Instantly: You can use the out-of-the-box Formilla Live Chat web interface to begin live chat immediately. The live chat button will appear on your Shopify site upon installation of this app.

  • Chat via iPhone/iPad and Android Devices: Chat using our iPhone/iPad or Android apps! Install our app and simply login to your Formilla account to stay in touch with customers from anywhere.

  • Real-time Visitor Monitoring: Real-time visitor monitoring/tracking allows you to see the number of active visitors on your website, and initiate live chats with them. View each visitor's page URL, referring site, new user vs. returning, and more.

  • A.I. Chat Bots: Formilla Chat bots allow customers to dramatically reduce support time by setting up a Helper Bot that automatically responds to common visitor questions at any time — day or night — using the power of Artificial Intelligence. (paid feature add-on)

  • Language Support (International): Our platform allows you to customize the text of the live chat buttons, chat forms, and offline email forms. Our Premium packages allow you to Customize your live chat widget in any language, including Spanish, French, Indonesian, Portuguese, Chinese, Hindi, Italian, and much more!

  • Smart Messages: Target visitors with Smart Messages, where you can automatically display custom messages to your website visitors in many different scenarios Enable proactive chat to trigger live chat automatically with a visitor after a defined number of seconds.

  • File Sharing: Allow site visitors and agents to securely share files during a chat. File sharing helps you resolve customer issues more quickly. You also have the power to disable file sharing for visitors, agents, or both.

  • Marketing Automation (Email Messaging): Keep customers coming back to your website with Formilla automatic email messaging. Send a company announcement, promote a sale, announce a blog update, and more.

  • Marketing Automation (In-App Messaging): Display In-App/website popup messages to your Formilla contacts using multiple different display types.

  • Desktop Notifications: Make sure you don't miss any chats by enabling Desktop Notifications to see an alert box displayed every time you receive a chat.

  • Custom Branding: Formilla Live Chat software Premium packages allow you to customize your chat to match your site's look and feel.

Integrates with

  • Google Analytics,
  • InfusionSoft,
  • Zapier,
  • iPhone,
  • Android,
  • WordPress

Media gallery


Pricing 15-day free trial

See all pricing options



or $23.99/month billed at $287.90 once per year

  • 2 Chat Agents
  • Unlimited Chats
  • Mobile apps for iPhone/Android
  • AI Chat Bots*
  • Automatic Chat Popups
  • Canned Messages
  • Integrations



or $39.99/month billed at $479.90 once per year

  • Everything in Premium, and:
  • Real-time Visitor Monitoring
  • AI Chat Bots*
  • File Sharing
  • Remove Branding
  • Chat Departments
  • Install to 5 Sites



or $55.99/month billed at $671.90 once per year

  • Everything in Professional, and:
  • Unlimited Email Messaging
  • Unlimited In-App Messaging
  • AI Chat Bots*
  • Remove Branding
  • Team Training

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    98% of ratings are 5 stars
  • 4 of 5 stars
    3% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
  • 1 of 5 stars
    0% of ratings are 1 stars

Most recent reviews

Miracles & More

A Very nice Live Chat App that was very easy to install and very helpful in connecting with my website visitors and answer all their questions while they browse the website! A must have for your website!! I Absolutely love it & recommend it!

Fames Chocolate

It was a pleasure to chat with Brooke, she is amazing and helped us set it up and it’s full of awesome features. Thanks.

Canine Designs

This app is totally awesome! Easy install. Simple yet comprehensive instructions. Absolutely the best customer support and so much more than a great live chat app. Includes newsletter (email) messaging, in-app pop up messages, integration with Google Analytics and others, helper bots and more. Love it.