Get Price: Free – $11.99 / monthFree Trial: 15 daysMore info
Real-time visitor monitoring with ability to proactively chat with customers
Support customers in real-time from anywhere by using our iPhone/iPad and Android apps
Super easy to setup, and we'll help you as well! Try out our excellent customer support
Formilla.com Live Chat Software offers free live chat and premium services for your Shopify store. Allow your visitors to chat with you live if they have any questions or need support on your website.
Formilla.com Live Chat Core Features:
Installs Instantly: You can use the out-of-the-box Formilla Live Chat web interface to begin live chat immediately. The live chat button will appear on your Shopify site upon installation/activation of this plugin.
Chat via iPhone/iPad and Android Devices: Chat via your mobile device by using our iPhone/iPad or Android apps! Install our app and simply login to your Formilla account to stay in touch with customers from anywhere!
Real-time Visitor Monitoring: Real-time visitor monitoring/tracking allows you to see the number of active visitors on your website, and initiate live chats with them. View each visitor's page URL, referring site, new user vs. returning, and more. See it in action!
Language Support (International): Our Language support option allows you to customize the text of the live chat buttons, chat forms, and offline email forms. Our Premium packages allow you to Customize your live chat widget in any language, including Spanish, French, Indonesian, Portuguese, Chinese, Hindi, Italian, and much more!
Pro-active Chat: Enable pro-active chat to trigger live chat automatically with a visitor after a defined number of seconds.
User/Agent is Typing a Message...: Now you don't need to wonder if the person you're chatting with is even on the other end! Formilla.com Live Chat keeps visitors and agents informed if the User or Agent is typing message. This improves usability and makes conversations more enjoyable.
Desktop Notifications: Make sure you don't miss any chats by enabling Desktop Notifications to see an alert box displayed every time you receive a chat. This feature currently works with Chrome, Firefox, and Safari.
Custom Banners, Colors, and Themes: Formilla.com Live Chat software Premium packages allow you to customize your chat widgets to match your site's look and feel. Change the color of the chat button/widget, chat message and font color, backgrounds, etc. Upload your own online and offline live chat images to use in your header, footer, etc. to encourage customers to live chat!
Attention Grabbers: Formilla.com Live Chat offers the Use of an Attention Grabber to get the attention of your visitors! Upload a custom image with your picture or any other message you'd like to communicate. Get creative and use it for marketing promotions too!
Advanced Customization: Formilla.com Live Chat gives you the ability to stretch the width and height of the chat button, add an image to it such as your logo, and control the location down to the pixel! You get access to the CSS for the Chat Button and Attention Grabber to make it look perfect!
Chat Button Location: Easily move the position of the "Chat with us" and "Email us" buttons and forms to the bottom left or right of your website with our customization options.
Multiple Chat Agents: Our Premium packages allow you to add multiple chat agents to your Formilla.com Live Chat account to support incoming live chats from your customers.
Offline Email Form: Formilla.com Live Chat automatically displays as an 'Email us' button on your site when you're offline. You can manage offline messages through the Formilla.com Customer Inbox or on the go by using your preferred email client. The Customer Inbox comes with your account as a Help Desk solution for managing customer email, customer feedback, prioritization, and ticket management.
Chat History: Access your chat history and offline emails as well via the Formilla.com Live Chat Customer Inbox help desk solution.
Export Email Data: Formilla.com Live Chat software allows you to export your customers' email addresses from the Customer Inbox help desk to construct email marketing campaigns via your preferred tool.
Forward Offline Email: Using the Formilla.com Live Chat Customer Inbox help desk, forward offline email submissions from your customers to other departments or support staff.
Add Private Comments: Formilla.com Live Chat gives you the ability to add private comments to any live chat historical record in your Customer Inbox help desk.
Visitor Technical Info: Formilla.com Customer Inbox help desk includes the customer's technical details such as operating system, browser, screen resolution, etc.
Custom Fields: Pass in custom fields from your website to Formilla.com Live Chat for easier tracking such as account IDs, customer IDs, name, phone, and more!