See Visitors in Real-time
Know exactly who is on your web store, what webpage they're visiting, where they're located, and request chats with them right from the app.
iPhone & Android Mobile Apps
Chat with customers from anywhere in the world and receive push notifications right to your phone when customers have questions.
Automation With Chat Bots
Dramatically reduce support time using a Helper Chat Bot™ to automatically respond to common visitor questions using the power of A.I.
About Formilla Live Chat
Formilla Live Chat Software offers free live chat and premium services for your Shopify store. Allow your visitors to chat with you live if they have any questions or need support on your website.
Formilla Live Chat Core Features:
Installs Instantly: You can use the out-of-the-box Formilla Live Chat web interface to begin live chat immediately. The live chat button will appear on your Shopify site upon installation of this app.
Chat via iPhone/iPad and Android Devices: Chat using our iPhone/iPad or Android apps! Install our app and simply login to your Formilla account to stay in touch with customers from anywhere.
Real-time Visitor Monitoring: Real-time visitor monitoring/tracking allows you to see the number of active visitors on your website, and initiate live chats with them. View each visitor's page URL, referring site, new user vs. returning, and more.
A.I. Chat Bots: Formilla Chat bots allow customers to dramatically reduce support time by setting up a Helper Bot that automatically responds to common visitor questions at any time — day or night — using the power of Artificial Intelligence. (paid feature add-on)
Language Support (International): Our platform allows you to customize the text of the live chat buttons, chat forms, and offline email forms. Our Premium packages allow you to Customize your live chat widget in any language, including Spanish, French, Indonesian, Portuguese, Chinese, Hindi, Italian, and much more!
Smart Messages: Target visitors with Smart Messages, where you can automatically display custom messages to your website visitors in many different scenarios Enable proactive chat to trigger live chat automatically with a visitor after a defined number of seconds.
File Sharing: Allow site visitors and agents to securely share files during a chat. File sharing helps you resolve customer issues more quickly. You also have the power to disable file sharing for visitors, agents, or both.
Marketing Automation (Email Messaging): Keep customers coming back to your website with Formilla automatic email messaging. Send a company announcement, promote a sale, announce a blog update, and more.
Marketing Automation (In-App Messaging): Display In-App/website popup messages to your Formilla contacts using multiple different display types.
Desktop Notifications: Make sure you don't miss any chats by enabling Desktop Notifications to see an alert box displayed every time you receive a chat.
Custom Banners, Colors, and Themes: Formilla Live Chat software Premium packages allow you to customize your chat to match your site's look and feel. Also upload your own online and offline live chat images to use in your header, footer, etc. to encourage customers to live chat!
- Google Analytics,
Pricing 15-day free trial
or $23.99/month billed at $287.90 once per year
2 Chat Agents
Mobile apps for iPhone/Android
AI Chat Bots*
Automatic Chat Popups
or $39.99/month billed at $479.90 once per year
Everything in Premium, and:
Real-time Visitor Monitoring
AI Chat Bots*
Install to 5 Sites
or $49.99/month billed at $599.88 once per year
This plan comes with 10 chat agents; add $19.99/mo. per additional chat agent
Everything in Professional, and:
Unlimited Email Messaging
Unlimited In-App Messaging
AI Chat Bots*
* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Most recent reviews
It was a pleasure to chat with Brooke, she is amazing and helped us set it up and it’s full of awesome features. Thanks.
This app is totally awesome! Easy install. Simple yet comprehensive instructions. Absolutely the best customer support and so much more than a great live chat app. Includes newsletter (email) messaging, in-app pop up messages, integration with Google Analytics and others, helper bots and more. Love it.
Formilla is a great & easy app. Excellent, fast problem-solving support. Recommend with five stars.