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Track on-time shipping, processing time, and SLA misses across your 3PL orders.
Forthmatch reads your Shopify order and fulfillment data to show how your existing 3PL performs. See on-time ship rate, processing time, SLA misses, and provider scorecards in one dashboard. Review fulfillment time bands, send an SLA alert to a provider contact, and track the provider's response. Export reports for your operations reviews. Set SLA targets to match your agreement with your provider.
- See on-time ship rate, processing time, and SLA misses
- Set fulfillment SLA targets and review breached orders
- Email SLA alerts to a 3PL contact and track responses
- Compare provider scorecards in one dashboard
- Export dashboard data as CSV, XLSX, or PDF
Languages
English
Categories
Order management
Inventory management
Reviews (2)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
We knew our 3PL wasn't meeting SLAs but had no way to hold them accountable. Forthmatch's alert system changed that. Now every missed deadline gets flagged, and we can track their response rate. Our provider went from ignoring issues to actually responding with action plans. Data-backed accountability, this is exactly what we needed.
Easy to setup. Great reporting data that we have taken back to our 3PL for analysis. Good support.
Support
App support provided by Forthcast.
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