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Replace your support staff. Fortuna answers email; refunds stay within your limits.
Fortuna connects your Shopify store and Gmail or Outlook inbox, using live order, product, fulfillment, customer and saved-policy context to answer customers by email. Preview AI drafts before enabling Auto. Policy-allowed refunds at or below your saved Auto cap may execute after identity, order, channel, policy and safety checks; above-cap refunds wait for your tap — never refused just for being over the cap. Keep your inbox. Staff on Subscription™. Storefront live chat is not yet available.
- Replaces your support staff: answers customer email 24/7.
- Replies grounded in your live Shopify orders, tracking and return policies.
- AI from Google, OpenAI and Anthropic — automatically selected within your rules.
- Refunds within your cap go out; above it, one tap to approve or reject.
- Keep Gmail or Outlook. No helpdesk migration, no new inbox, live in minutes.
Languages
English
Works with
- Shopify Admin
- Gmail
- Google Workspace
- Microsoft 365
- Outlook
- Webhooks & API
Categories
Channels
Pricing
Choose the plan that best fits your business.
Free plan
Free
Starter
$59 / month
14-day free trial
Growth
$249 / month
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews
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0% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Support
App support provided by Fortuna.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders
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View customers
Customer data
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View products
Products, collections
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Edit orders
All order history for the last 60 days, returns, order edits
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