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Replace your support staff. Fortuna answers email; refunds stay within your limits.
Fortuna connects your Shopify store and Gmail or Outlook inbox, using live order, product, fulfillment, customer and saved-policy context to answer customers by email. Preview AI drafts before enabling Auto. Every refund needs your approval, including when automatic email replies are on. Keep your inbox. Staff on Subscription™. Storefront live chat is not yet available.
- Replaces your support staff: answers customer email 24/7.
- Replies grounded in your live Shopify orders, tracking and return policies.
- AI from Google, OpenAI and Anthropic — automatically selected within your rules.
- Every refund needs your approval, even with automatic email replies on.
- Keep Gmail or Outlook. No helpdesk migration, no new inbox, live in minutes.
Languages
English
Works with
- Shopify Admin
- Gmail
- Google Workspace
- Microsoft 365
- Outlook
- Webhooks & API
Categories
Channels
Pricing
Choose the plan that best fits your business.
Free month
Free
Features
- One free period per shop
- 30 days, or 300 replies if sooner
- No paid plan needed to start
- Choose a paid plan to keep replying
- Eligible shops choose when to start Auto
Founder
$59 / month
or $564/year and save 20%
Small Team
$249 / month
or $2,388/year and save 20%
Support Team
$599 / month
or $5,748/year and save 20%
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews
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0% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Support
App support provided by Fortuna.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
-
Sensitive data
Name, email address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders
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View customers
Customer data
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View products
Products, collections
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Edit orders
All order history for the last 60 days, returns, order edits
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