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AI support staff for your store—handles routine tickets with policy and safety gates.
Fortuna connects your Shopify store and Gmail or Outlook inbox, then uses live order, product, fulfillment, customer and saved-policy context to handle routine support email and live chat. Preview AI drafts before enabling Auto. Policy-allowed refunds at or below your saved Auto cap may execute after identity, order, channel, policy and safety checks; above-cap refunds are held for your review. The Auto cap is not a decline rule. Keep your inbox; focus on exceptions. Staff on Subscription™.
- Preview AI drafts from your own store before enabling automation.
- Answer order, delivery and return questions using live store data.
- Send routine replies automatically or hold them for human review.
- Auto-refund eligible requests within cap; review above-cap and sensitive actions
- Work from Gmail or Outlook without migrating to another helpdesk.
Languages
English
Works with
- chat
- Gmail
- live chat
- livechat
- Outlook
Categories
Workflow automation
Pricing
Choose the plan that best fits your business.
Free plan
Free
Starter
$59 / month
14-day free trial
Growth
$249 / month
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews
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0% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Support
App support provided by Fortuna.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders
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View customers
Customer data
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View products
Products, collections
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Edit orders
All order history for the last 60 days
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