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An AI assistant that advises in your store, finds the size and answers questions – even at night.
Sound familiar? In the evening someone asks about the right size or shipping, and you only reply the next morning. With Fragfix your customer gets an answer right away, in your store. The AI chatbot knows your products and policies, advises with product cards, shares the order status and takes return requests. Whatever it can’t solve, it passes to you with the whole conversation. You choose a casual or formal tone and decide what it may do. Every chat is labeled as AI, and a DPA is included.
- Advises in conversation and shows matching products as cards with Add to cart
- Size advice from your size chart: enter measurements, get the right size
- Order status, returns and complaints with photos – no email ping-pong
- Hands over to your team with the full chat, by email, Zendesk or Gorgias
- DPA included, no AI training on your data, AI disclosure under the EU AI Act
Languages
English and German
Works with
- Gorgias
- Zendesk
Categories
Real-time messaging
Automated responses
Customization
Pricing
Choose the plan that best fits your business.
Free
Free
Features
- 30 conversations per month
- Up to 100 products in product advice
- Answers from store pages and policies
- Handover to your team by email
- Fragfix icon in the chat
Starter
$29 / month
or $290/year and save 17%
Features
- 200 conversations per month
- Up to 1,000 products in product advice
- Size advice, returns & complaints
- Handover to Zendesk or Gorgias
- 3 PDF documents, no Fragfix icon
14-day free trial
Growth
$79 / month
or $790/year and save 17%
Features
- 600 conversations per month
- Up to 5,000 products in product advice
- Everything in Starter
14-day free trial
Pro
$199 / month
or $1,990/year and save 17%
Features
- 1,500 conversations per month
- Up to 10,000 products in product advice
- Everything in Starter
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews
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0% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Support
App support provided by Fragfix.
Resources
This developer doesn't offer direct support in English.
Developer
Zoppoter Straße 1, Bremerhaven, 27576, DE
Launched
October 1, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Email address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View store data:
Products, orders, Online Store, Shopify admin
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View products
Products, product listings, collections
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View orders
All order history for the last 60 days, returns, shipping information
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View Online Store
Online Store pages
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View Shopify admin
Files
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View other data
Shopify Markets settings
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