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Automated returns app featuring one-click exchanges & refunds, return resale, and image intake.
Our fully automated returns management software/app is optimized to reduce costs, emissions, and operational complexity with returns. Our app features one-click exchanges, automated refunds, peer-to-peer returns, and image verification.
- Image verification to assess quality of returns and make cost-friendly decisions
- Automate returns, including peer-to-peer or traditional returns
- Fully customize your returns portal branding and shipping rules
- Show off your carbon emissions savings to your customers
- (Beta) Carbon Neutral Returns
- Highlights
- Works with the latest themes
Languages
English
Works with
- Shopify POS
- USPS
- Canada Post
- Shippo
- EasyPost
- ShipHero
- Happy Returns
Categories
Return options
Pricing
Starter
Free to install
10% on P2P return sales
- - Branded portal and emails
- - Automated refunds
- - Exchange for store credit (discount code)
- - Store credit incentives
- - Peer-to-peer returns
Scale
$149 / month
10% on P2P sales
- All from Starter plus...
- - Same value exchanges
- - Printerless QR codes (USPS, Royal Mail)
- - Gift card as store credit
14-day free trial
Super
$499 / month
8% on P2P return sales
- All from Scale plus...
- - Shop Now exchanges through Stripe
- - Image verification
- - Multiple return destinations
- - Carbon neutral returns
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (9)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Doreen here, COO of BurjuShoes.com... My problems: -22% return rate. -60% of our returns were not in brand new condition and could not be re-sold again at full price. -30% of our returns were failing at Happy Returns and needed to be done manually by our agents. -40% of our returns incurred higher handling costs at 3PL due to shipments being received without documentation. The solution: -Frate.co ...
Just wanted to drop in and share our experience switching over to Frate Returns from Loop for handling our returns and exchanges. It's been a game-changer for us, and I can't help but rave about Bailey and the whole Frate team!
From the get-go, it felt like the Frate team was all in. They're super flexible, ready to tweak things to fit just right with how we handle our orders and fulfillments. ...
The onboarding process is hassle free. My POC is very responsive.
We started with Frate in December and our experience so far has been amazing. The team at Frate is so easy to work with and they genuinely care about creating solutions that solve any of the hardships that come along with the process of servicing returns. Three features particularly standout; the image verification feature, peer-to-peer returns, and the multi-label creation feature. Image ...
We're a big shop, hundreds of thousands of users, Frate has such a creative solution with their P2P returns we're expecting hundreds of thousands of savings, and their pricing on just general returns management has beat all their competitors, while also having deep integrations into our ERP (netsuite) to take our returns role from a full time employee daily to ~1 hour for an employee as a side ...
Support
App support provided by Frate.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner, content providers
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
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Store owner
Name, email address, phone number, physical address
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Content providers
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, discounts, gift cards, Online Store
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Edit customers
Customer data
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Edit products
Inventory, products, publications of products on sales channels, product listings, or collections
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Edit orders
Assigned fulfillment, draft orders, order fulfillments, merchant managed fulfillment, order edits, all order details, returns, or shipping information
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View and Sync Discounts
Discount codes and promotions
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Edit gift cards
Gift cards
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View your Online Store
Checkout page or pages on your Online Store
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Edit other data
Locations, reports, or inventory of products and their variants
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