FraudLabs Pro Fraud Prevention

FraudLabs Pro Fraud Prevention

Free plan available
Rating (2.9)
Reviews

Highlights

Speed tested
  • No impact to your online store

About this app

Launched

September 6, 2017

Languages

English

Categories

Fraud

Analyze and detect high risk orders. Secure your business from fraud orders and reduce chargebacks.

FraudLabs Pro Fraud Prevention protects your Shopify online store from payment frauds. Its comprehensive and advanced fraud detection algorithm engines will validate every single element (data point) pertaining to the order, such as IP geolocation, proxy, email, blacklist, credit card, transaction velocity and many more to accurately detect the fraud orders. You can customize your own validation rules and start protecting your online business, validate up to 500 orders every month for free.

FraudLabs Pro Fraud Prevention protects your Shopify online store from payment frauds. Its comprehensive and advanced fraud detection algorithm engines will validate every single element (data point) pertaining to the order, such as IP geolocation, proxy, email, blacklist, credit card, transaction velocity and many more to accurately detect the fraud orders. You can customize your own validation rules and start protecting your online business, validate up to 500 orders every month for free. more
  • Reduce Frauds & Chargebacks - detect and stop the high risk order automatically.
  • Customize your own fraud validation rules to suit to your business needs.
  • Support SMS verification to automate the customers' phone number authentication.
  • Receive notification via email/App/Slack when an order is canceled or pending.
  • An absolutely free anti-fraud solution that provides 500 validations per month.

Pricing

Micro Plan

Free

  • 500 queries/month
  • 5 validation rules

Mini Plan

$29.95/month

  • 1,500 queries/month
  • 5 validation rules

Small Plan

$99.95/month

  • 5,000 queries/month
  • 10 validation rules

Medium Plan

$249.95/month

  • 25,000 queries/month
  • 20 validation rules
  • (Please visit App Dashboard for higher plan, Large Plan and Enterprise Plan)

Micro Plan

Free

  • 500 queries/month
  • 5 validation rules

Mini Plan

$29.95/month

  • 1,500 queries/month
  • 5 validation rules

Small Plan

$99.95/month

  • 5,000 queries/month
  • 10 validation rules

Medium Plan

$249.95/month

  • 25,000 queries/month
  • 20 validation rules
  • (Please visit App Dashboard for higher plan, Large Plan and Enterprise Plan)

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

27 reviews

Overall rating
2.9
Counts per rating level
  • 67% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 22% of ratings are 1 stars
Edited July 5, 2022

Free advice : don't bother....overpriced, not reliable service.
Some bugs ( ex. after review order , automatically capture the payment, regardless of order status - such order is not fulfilled yet ). Tons of false alarms, overpriced for simple database software. Update : still no response for reported issues, while app continue crappy service : 'internal server error' , false fraud triggering. Again : this is totally worthless.

The Smartest House
United States
Time spent using app: Over 3 years
Hexasoft Development replied December 21, 2021

Can you email us, support@fraudlabspro.com, the details of the issues? So that we can assist you with the issues, maybe it's just a configuration matter.

March 20, 2021

The customer service is horrible. I was charged a monthly fee and should not have been. reached out and was told I have to contact Shopify for a refund. everyone knows shopify doesn't refund directly for apps the actually app company has too, its in writing everywhere on shopify support. I even provided this proof to the rep I spoke to. Please find another app to use.

Kreative Kollections By KC
United States
Time spent using app: 3 months
Hexasoft Development replied March 21, 2021

We had agreed on the refund on the first reply to your email. And, we had also politely requested you to contact Shopify via the chat/email to initiate the refund process. (For this, we have also re-confirmed the refund process with Shopify Team, and this would be the right process).

Anyway, can you please contact Shopify team via the chat/email at your account to initiate the refund? So that we can close the issue.

November 3, 2020

Doesn't work as expected. Blacklist customers still can place orders, which is not what we want. We need to block certain customers from submitting orders.

Black Alice Lingerie
United Kingdom
Time spent using app: 25 minutes
Hexasoft Development replied November 3, 2020

We suspect the App wasn't properly installed, as there was no transaction captured in our system. Can you please reinstall the App and try again? If issue still persist, please contact us at support@fraudlabspro.com for assistance.

About this app

Launched

September 6, 2017

Languages

English

Categories

Fraud

Built by Hexasoft Development

About Hexasoft Development

3.1 average rating

5 years building apps for the Shopify App Store

Support

Send a message

support@fraudlabspro.com