Store management
FraudLabs Pro Fraud Prevention

FraudLabs Pro Fraud Prevention

by Hexasoft Development

Detect high risk orders, prevent fraud and chargeback

3.2 of 5 stars(26 reviews)
Free plan available

Reduce Frauds & Chargebacks

Detect the high risk and fraud orders accurately to help you minimizing fraud losses and chargebacks.

Customize Your Validation Rule

Enable you to customize your own fraud validation rules to suit to your business needs.

Free Fraud Prevention Solution

Chargeback protection which is absolutely free to validate up to 500 transactions/month. No hidden cost.

About FraudLabs Pro Fraud Prevention

FraudLabs Pro fraud prevention App protects merchants' online store from payment frauds. It helps to identify high risk transactions and reduce chargeback. Its comprehensive and advanced algorithm engines validate every elements in fraud screening process, such as IP geolocation, proxy, email, blacklist, credit card, transaction velocity and others to unveil fraud orders accurately.

Why FraudLabs Pro

Flexibility.

We offer you a flexible solution to identify a fraud order. You can use our FraudLabs Pro score to determine high risk transactions or customize your own validation rules to target a specific case for chargeback protection, or a combination of both.

Free.

We are not offering you a trial version, but a free version to start protecting your online business. It's absolutely free if your monthly orders are less than 500 transactions. There is no upfront credit card information needed, commitment, hidden cost and whatsoever.

Easy to setup.

The setup is simple and only takes a few minutes. You just need to install the free FraudLabs Pro plugin, enter the API key and configure the settings.

Trustworthy.

We have been in the fraud prevention industry for more than 10 years. We have thousands of merchants in our global merchant network using this solution to protect their store from frauds. This plugin is one of 20+ ready plugins for major shopping cart platforms.

Key Features

Below are the key features of FraudLabs Pro plugin:

  • Custom your own validation rules. There are more than 50 rules for your selection.
  • Put the high risk orders on hold for your manual review and release.
  • Automatically cancel the order if it was marked as high risk by Shopify.
  • Automatically email the customer if the order was canceled by the system.
  • Receive notification via email/App/Slack when an order is canceled or pending for your review.
  • Support SMS verification to automate the customers' phone number authentication.
  • Various fraud insight reports for your analysis.

Free Micro Plan:

Looking for a free yet comprehensive fraud prevention solution? Look no more, we offer you one right here. With our free Micro plan, you can start protecting your online business from malicious fraudsters. We provide you with 500 free validation queries that auto-reset every month and is more than sufficient for small & medium business.

Media gallery

  • FraudLabs Pro Fraud Prevention Dashboard
  • FraudLabs Pro Rules Customization Setting
  • FraudLabs Pro Fraud Score and Information

Support

Pricing

See all pricing options

Micro Plan

Free

  • 500 queries/month
  • 5 validation rules

Mini Plan

$29.95/month

  • 1,500 queries/month
  • 5 validation rules

Small Plan

$99.95/month

  • 5,000 queries/month
  • 10 validation rules

Medium Plan

$249.95/month

  • 25,000 queries/month
  • 20 validation rules
  • (Please visit App Dashboard for higher plan, Large Plan and Enterprise Plan)

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

3.2 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    69% of ratings are 5 stars
    (18)
  • 4 of 5 stars
    12% of ratings are 4 stars
    (3)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    19% of ratings are 1 stars
    (5)
View all 26 reviews

Most recent reviews

Kreative Kollections By KC

Rating
1 of 5 stars
Posted
March 20, 2021

The customer service is horrible. I was charged a monthly fee and should not have been. reached out and was told I have to contact Shopify for a refund. everyone knows shopify doesn't refund directly for apps the actually app company has too, its in writing everywhere on shopify support. I even provided this proof to the rep I spoke to. Please find another app to use.

Developer reply

March 21, 2021

We had agreed on the refund on the first reply to your email. And, we had also politely requested you to contact Shopify via the chat/email to initiate the refund process. (For this, we have also re-confirmed the refund process with Shopify Team, and this would be the right process).

Anyway, can you please contact Shopify team via the chat/email at your account to initiate the refund? So that we can close the issue.

Black Alice Lingerie

Rating
1 of 5 stars
Posted
November 3, 2020

Doesn't work as expected. Blacklist customers still can place orders, which is not what we want. We need to block certain customers from submitting orders.

Developer reply

November 3, 2020

We suspect the App wasn't properly installed, as there was no transaction captured in our system. Can you please reinstall the App and try again? If issue still persist, please contact us at support@fraudlabspro.com for assistance.

Reinforced Beds

Rating
5 of 5 stars
Posted
October 5, 2020

The FlaudLabs Pro app has been an excellent addition to the Reinforced Bed Company's website, giving us more protection/security in mind for both us and our customers.

View all reviews