Dr Free Gift, BOGO Buy X Get Y
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (106)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting sales and reducing cart abandonment through effective free gift programs. It's praised for its ability to clear overstock by offering items as free gifts, enhancing customer choice directly in the cart. The app is user-friendly, with features like auto-loading gifts and customizable options for different regions, and supports promotional strategies such as "buy X get X" and tiered gifts based on cart values. It integrates seamlessly with Shopify themes and other apps, with no significant performance issues reported. Customer support is frequently highlighted as responsive and helpful, with support personnel like Yavor and Toby receiving special commendation for their assistance.
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They contacted and fixed the issue.
After half a month of testing, the problem has been solved and work stably, so I am willing to change my review.
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I have been using this app for several months. When I first started using it, I found that adding it to the top of side cart would cause the "check out" and "view cart" buttons to be pushed out of the screen. In this way, customers could not continue to process order, so I contacted the support staff. First time they solved the problem very professionally and told me that it needs to be added to the product section
I never edit this setting after that. But one day I found that I could no longer see the widget in the side cart. I tried several times but unable to save it after adding to product section
And yesterday, I started an Easter sale and this widget was necessary for me, so I asked support again to deal with it.
They changed my setting and added the widget on top side cart while I was sleeping, causing the customer can’t find the button to check out after add to cart! ——Because the "check out" button in side cart was pushed out of the screen!
This time period is a very important trading time for the store. It is really a very bad service!
We are very sorry about our mistake. A junior team member was doing a routine check and despite their best intentions they reconfigured your custom-configured widget in a way that resulted in the issue that you experienced. We have taken this very seriously. We released a feature which ensured that custom-placed widgets are no longer be editable. We are improving our team's knowledge base to help new team members get up to speed faster. Finally, we re-configured the custom widget correctly so you can keep using the app. Let us know if there is anything else we can assist you with.
A great Free Gifts app! Easy to onboard, easy for a non-developer to set up and use consistently. Customers are always happy with the auto-load and it provides tools to customize the free gift for different countries. I had a question about our country set up and was able to chat with support and had solved the question in minutes. Would recommend!
Thank you for your amazing review! We are happy that the app is meeting your needs and we look forward to working with you in the future.
An amazing app with an exceptional team. I tried many apps but couldn't find one quite like this app at a good price. Would recommend and use it for our other websites. I was struggling to integrate this app but the team helped me every step of the way.
Thank you for posting your amazing review! We appreciate your business and we look forward to working with you in the future. Please don't hesitate to reach out.
Give your support person Vlad a raise he deserves it!
We sincerely appreciate your review! It was a pleasure for our team to assist you, and Vlad truly stands out as a valuable asset to us all :)
I needed an app to add a free good to my cart based on customers agreeing to my marketing (email or text). This was the app that did it! I had to download both of their apps to make it work but it’s working just as I intended and Toby was very responsive and even finished setting it up when I had some issues. Customer service was top notch! Would highly recommend.
Thank you so much for your amazing review! It was a pleasure for us to assist you and please don't hesitate to reach out in the future.
There are many buggy plug-ins, unknown banners will appear when deleting items from the shopping cart, ugly interface display, and most importantly, poor customer service experience. No reply for several days
We are confused about your review.
You sent a question at 8:20 at night our time, outside working hours, and we replied at 8:16 AM the next morning.
And our app doesn’t generate any banners at all - but it does integrate with the shop’s theme. Your shop’s theme may have been the culprit and generated the banner, we see themes do that sometimes. We would like to help address your concerns as this review is inaccurate and damaging to our app’s reputation. Please respond to our support emails, so we can resolve whatever issues you experienced. We stand by ready to help you.
Great app, great support! 100% recommend!
Thank you for sharing your review! We're happy that the app is meeting your needs and we look forward to working with you in the future.
Goede app en super behulpzaam helpdesk.
Thank you so much for sharing your review and we look forward to working with you in the future.
Ich kann die App nur weiter empfehlen.
Den Support, welchen ich von Vlad bei der Einrichtung erhalten habe, war einfach nur spitze. Er hat mir direkt auf meiner Homepage weiter geholfen und Anpassungen in meinem Sinne vorgenommen, anstatt einfach nur zu beschreiben wie es gehen könnte.
5 von 5 Sternen mehr als verdient!
Danke
Vielen Dank für das Veröffentlichen Ihrer großartigen Bewertung! Es war uns eine Freude, Ihnen zu helfen, und wir freuen uns darauf, auch in Zukunft mit Ihnen zusammenzuarbeiten.
Super support client qui répond rapidement et trouve des solutions en un rien de temps ! Merci beaucoup Yavor :)
Thank you for your review and I look forward to helping you in the future!