Freight Club

Freight Club

Price: Free
Rating (3.0)
Reviews
Developer

About this app

Launched

November 24, 2017

Languages

English

30+ pre-vetted LTL (less-than-truckload) carriers delivering big and bulky products across the USA

Diversify your logistics network with enterprise-level rates from 30+ LTL carriers. Effortlessly manage everything from quoting, booking, and tracking to complete claims management and secondary insurance protection. With access to seven different delivery services, including threshold and white-glove, we deliver your big and bulky items (furniture, exercise equipment, large electronics, etc.) anywhere in the lower 48 states of the USA, all on one platform.

Diversify your logistics network with enterprise-level rates from 30+ LTL carriers. Effortlessly manage everything from quoting, booking, and tracking to complete claims management and secondary insurance protection. With access to seven different delivery services, including threshold and white-glove, we deliver your big and bulky items (furniture, exercise equipment, large electronics, etc.) anywhere in the lower 48 states of the USA, all on one platform. more
  • Access the lowest rates from an extensive network of carriers
  • Easily access in-depth data on your carriers’ and shipments’ performance
  • Automatically generate a Bill of Lading (BOL) for effortless and faster shipping
  • Protect your profit margin with our in-app quote at checkout (QACO) integration
  • Proudly offsetting CO2 emissions on every shipment

18 reviews

Overall rating
3
Counts per rating level
  • 61% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 22% of ratings are 1 stars
Edited January 9, 2024

UPDATE 1/9/24: I'm amending my review to 4 stars (up from 3) because my account manager reached out to (1) help me fix some settings in my account portal which should fix the issues of notifications no longer going out to customers, and (2) offer me 90 days to grow to meet their shipping minimums. While I can't give 5 stars because of some of the surprise bills and tracking/tech issues, overall, I'm happy with the service and would like to remain on it.

OG REVIEW: It was good, but we've had issues with them changing the rates after the shipment a couple of times. There's no recourse - they just charge your bill.

Now, it's not syncing with Shopify anymore so there's no shipping confirmation emails going out, despite it appearing to be set up properly and nothing changing.

The customer service person is helpful, and I really like her, but I'm going to be getting kicked off their platform in mid-January since we are just building our business and don't ship enough per month on LTL. So, now it's time to find another carrier I can work with directly.

Forti Goods
United States
Over 2 years using the app
Freight Club replied January 2, 2024

Thank you for your feedback. We're sorry to hear about the issues you've encountered with rate changes and syncing with Shopify. Our team takes these concerns seriously and will reach out to you directly to discuss your specific concerns and find a resolution.

We appreciate your assistance in helping us address this matter.

The Freight Club Team

Edited January 5, 2024

1/5/2024 - Update: Following my 12/15/23, Manager, Chris Mammen reached out to get a better understanding of what was occurring with my account, Chris really listened to understand and help and not simply site, "business policies" and toss me away, he identified the root cause, kept open and frequent communication and stated he's working internally for future improvements, with the type of customer service being provided to us, Clients, and the processes that lead us here to begin with. My original rating was a 1 star, I have updated this to 3 stars, solely on Chris's efforts. Chris, as an individual, gets 5 stars, he's a good human being.

12/15/23 - Update: This company assigned Jason Wu to assist me, I spoke with him twice, his approach was simply to advice of Freight Clubs policies, why my disputes were not their fault, request that I take down my negative reviews because in his words “it’s not fair” offer a $200 “good faith” shipping credit. When I did not JUMP at the “good faith” offer, he threatened to remove it. Freight Club is this the Senior Management style you’ve trained your associates to have?

The integration with Shopify was easy enough, thereafter, I do not recommend. The customer service are not advocates for the seller, they side with the carrier on any/all issues. They are slow following up with carriers that have delays in shipment pickup and delivery. As a seller, you'll end up doing all of the leg work including follow-up to resolve issues and for the amount being charged by the shipments, their service needs a complete overhaul. Use a different LTL service. When disputing overage charges, they debit unauthorized charges while your cases are in dispute. This company is trash.

BYC HOME DECOR
United States
9 months using the app
Freight Club replied December 13, 2023

We appreciate your feedback and apologize for the inconvenience you've experienced with our service. We take your concerns seriously and have escalated your case. Our Senior Management team will contact you within 2 business days to address your concerns and work toward a resolution.

Thank you for your feedback.

The Freight Club Team

December 7, 2023

Installed the app and can't get a response from support for almost a week. Would only recommend this app if you like wasting your time.

Newman Outlet
United States
5 days using the app
Freight Club replied February 15, 2024

Thank you for your feedback. At Freight Club, we strive to provide prompt and helpful support to all our customers. Please rest assured that we're actively working to address all outstanding queries as quickly as possible. For standard email inquiries, our response time is typically less than 8 hours, while urgent issues can be addressed immediately via our live chat feature on the Freight Club app.

We appreciate your patience and understanding.

The Freight Club Team

March 14, 2024

User BEWARE! This company has shady billing practices and will bill you for additional fees afterwards that are not true the one they use all the time is limited access, which should be illegal to charge because we have 10 loading docs with trucks coming in and out daily and they have tried to charge this multiple time and when you try to dispute this with overages you get the runaround for months (yes months) which they are hoping you will give up but some of these charges are $100 -$300 which will add up and that I feel is their shady tactics, if you also get this please email it to your attorney general so hopfully enough of us can get this and stop them from this bad practice

Simple Home Plus
United States
May 26, 2023

DO NOT EVER USE THIS APP. Use Eniture with Worldwide Express, Goship, or any other app that allows for LTL shipping or UPS shipments, just not this one. Will be moving off this app soon (in the process now).

Absolutely horrible integration, here is a gigantic list of reasons why:

1. Multiple website breaking glitches which go on for weeks at a time undiagnosed. When brought up, tech team tells you it's your problem, not theirs. Or that they cannot identify the issue. Or it requires an enormous amount of legwork and follow-up on your part to get them to fix anything.

2. Sales leads/account leads do not read emails thoroughly or respond appropriately to them. You have to remind them of conversations from weeks or months ago because they do not respond or provide follow-up to conversation or issues that you brought up. Particularly bad if the issue drags out for weeks, seems they have selective amnesia. Again, you are responsible for follow-up not them.

3. Will not take responsibility for issues, on the tech side.

4. Will not take responsibility for issues on the carrier side.

5. Will side with the carrier. Are not advocates for you as the seller.

6. Are slow to follow up with carriers, and have to be reminded often about follow-ups with carriers.

7. Drag out the review process, take months to approve claims. Almost as slow as just getting a claim approved with the carrier directly.

8. Do not alert you when breaks occur on the tech side, claim that "you are the outlier" and that this is a "one-off" situation, not a global issue. Then cannot find a solution to the issues and do not properly test that the issues have been resolved.

9. Freightclub has partnered with carriers that take 2-3 MONTHS to deliver shipments, with carriers that schedule, then cancel, and reschedule with your customers multiple times, causing frustration, horrible communication, damage, and lost time on the customer end (carriers CEVA and Fragilepak are the particular offenders in this regard). Customers have to take multiple days off work, only to get their appointments cancelled by the carriers you booked through Freightclub. Carriers deny the claims that there is anything wrong or that they have rescheduled multiple times (see Fragilepak).

9. Have global, continuous, and reoccurring/unfixable tech issues which include:

- Products not importing
- Products importing incorrectly
- Updates to products erasing existing data upon import
- Dimensions continuously being erased, and having to re-input multiple times
- Additional packages being continuously erased, and having to re-input multiple times
- Rates not pulling correctly
- Providers showing up that should not be showing up as valid shippers for your product
- Landing page/home page broken
- Not able to book shipments at all
- Not able to book with certain carriers (not specified)
- After booking, shipment is not actually booked, and never gets booked, even though your card shows pending charges

I believe this company's customer service and tech team have taken a huge hit since the pandemic and it shows in the horrific experience we have continuously experienced using this platform. The issues have steadily gotten worse since we started using the app. We are in the process of desperately trying to move on from this company by any means necessary. We would not recommend Freightclub to anyone under any circumstances in any capacity whatsoever. STAY AWAY.

Freedom Fitness Equipment
United States
Almost 2 years using the app
Freight Club replied July 4, 2023

We sincerely appreciate your feedback and want to express our understanding of the frustrations you have experienced. As a company, we strive to provide exceptional service and a seamless customer experience, so it is disheartening to learn that we fell short of your expectations. We want to assure you that your concerns have not gone unnoticed and that we are actively working on resolving them.

Our teams are fully aware of the issues you have raised and are committed to finding effective solutions. They are dedicating their time and effort to investigate the root causes, identify areas for improvement, and implement the necessary changes. We understand the urgency of the situation and are working tirelessly to expedite a resolution.

Once again, we regret any inconvenience you may have experienced, and we appreciate your patience and understanding during this process.

About this app

Launched

November 24, 2017

Languages

English

Built by Freight Club

About Freight Club

3.0 average rating

6 years building apps for the Shopify App Store

4170 Still Creek Dr, #301, New York, NY, 10001, US

Support

Send a message

1 (844) 819-2187

info@freightclub.com

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