FUGU ‑ The Payment Risk Hub

FUGU ‑ The Payment Risk Hub

by fugu

Fight Fraud, Automate Verifications, Accept more Orders,

5.0 of 5 stars(2 reviews)

Pre-shipment risk scoring

Allowing merchants to Ship with confidence. Analyzing further customer information to minimize churn and false declines

Wining Chargebacks & Disputes

Ready to use, customer interaction trail. Chargeback guarantee up to subscription value

Automating Verifications

When required securely collect: Customer Signature, Selfie ID, Credit Card Scan and Age Verification

About FUGU ‑ The Payment Risk Hub

FUGU free version comes packed with scenarios that are continuously updated as new forms of fraud are detected. Premium accounts can also tailor them to their specific needs to cover all specific forms of doing business.

Easy onboarding – upgrade possibilities specific to your needs.

We are so sure of the value we deliver that we have a limited time offer:

• Premium subscribers receive a chargeback refund up to value of next month subscription. • Upgraded versions offer: 24/7 human support over email and chat.

Fugu monitors and analyzes information revealed voluntarily by the customer after checkout. When an order is created each transaction is categorized by its possible risk scenario, such as family member, remote shipping etc. As the delivery/fulfillment process advances:

• Based on the initial risk and scenario assessment the system will execute a tailored monitoring plan including post-payment KYC automation minimizing the merchant’s exposure to chargebacks.

• Customer touchpoints monitored over emails, visits to the website, mobile interactions, contact form submissions and more.

• Signs of risk and evidence of value delivery are recorded and analyzed in preparation for a potential dispute.

• FUGU scores the chances of fraud over time, to give the right recommendation just before shipping, the only solution covering cases of fraud by the card holder (“Friendly Fraud”).

• In the unfortunate case of a dispute, the customer’s entire interaction trail is available as representable documents ready to challenge a chargeback dispute.

Media gallery



Free Plan


  • Monitors up to 500 orders / month
  • Full Library of Risk Scenarios Included
  • Email Support + Limited Chat Support

Starter Plan


  • Free +
  • Up to 5000 orders / month
  • Chargeback Refund up to $99
  • Additional Risk Sensors
  • Customized Branding
  • Priority Email + Chat Support

Plus Plan


  • Starter +
  • Up to 15000 orders / month
  • Higher Volumes Available
  • Own Scenarios
  • API Integration
  • Chargeback Refund up to $499
  • Phone Support + SLA

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    100% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
  • 1 of 5 stars
    0% of ratings are 1 stars

Most recent reviews


Before I used that app, I lost A LOT of money on cases in Stripe. Once I have started to use the app, I haven't lost even 1 case!!!
99% of the cases that I have were on high order values and with the help of FUGU, I have created rules that if an order is above $250 then, the app will send an SMS+Email to the customer for signature. When customers didn't signed, I knew that the order might be a fraud and I tried calling the customers. Customers who haven't answered their phone, I knew that they are fraud. Also, I really liked their customer service!

Everything For 420

FUGU is a really great app. Easy to onboard and use, saved us thousands of $$ replacing manual reviews, fighting and winning chargebacks, and saving lost transactions. Seamless integration and an intuitive dashboard make this an extremely valuable extension of the Shopify platform.