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Safely accept orders you currently lose to fraud false declines (High Risk) and payment churn
FUGU Offers a Multi-Tier fraud protection, analysing customer behaviour after checkout, verifying customers, recording interactions, and alerting on fraud. Merchants can dynamically rout selected orders to chargeback protection plan or simply follow our risk recommendations. To minimize payment churn, FUGU also provides a Promise To Pay capability guaranteeing shipment for failed payments. Before rejecting an order, FUGU will continue and try to further identify your customer up until shipment
- Risk Scoring - Analysing customer behaviour and safely shipping more orders
- Chargeback Guarantee - selectively routing orders to chargeback protection plan
- Automated Verifications (KYC) - Signatures, Selfie ID’s & Credit Card Scans
- Evidence Representment - ready to use log challenging unjustified disputes.
- Payment Efficiency Insights – driving conversion and minimizing churn
Languages
English
Works with
- Shopify Admin
- Hyp
- Paypal
- Stripe
Categories
Automation tasks
Customization
Pricing
Discover
Free
Features
- Monitor 250 Orders/month
- Pre-set Scenarios - Risk Rules
- 25 "Manual" Verifications per month
- AI Fraud Analysis
Protect
$99 / month
Features
- Discover +
- 500 Orders/month
- Modify Pre-set Scenarios
- 50 "Manual" Verifications
- Email Support
- Text, color and Logo Branding
Convert Plus
$249 / month
Features
- Protect +
- 2K Orders/month
- 5 Custom Scenarios + Auto Rule Actions
- 250 "Automated" Verifications
- Advanced Fraud Insights
- Priority Support
Scale
$599 / month
Features
- Convert Plus +
- 10K Orders/month
- Unlimited Scenarios
- Unlimited Verifications
- Export Chargeback Evidence
- Expert Support
- Custom URL & Sender
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (6)
good app. love the ai feature.
This app has been a game-changer for our e-commerce business. It quickly and accurately flags suspicious orders, helping us reduce fraud risks significantly and not miss any legitimit orders we could have missed.
The real-time monitoring feature ensures we stay one step ahead and the service from the FUGU team is simply amazing, and the support team is always responsive and helpful. Highly recommended for anyone looking to safeguard their store from fraud while keeping operations smooth!
FUGU is a really great app. Easy to onboard and use, saved us thousands of $$ replacing manual reviews, fighting and winning chargebacks, and saving lost transactions. Seamless integration and an intuitive dashboard make this an extremely valuable extension of the Shopify platform.
Support
App support provided by fugu.
Resources
Launched
August 12, 2020
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