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Safely accept orders you currently lose to fraud false declines (High Risk) and payment churn
FUGU Offers a Multi-Tier fraud protection, analysing customer behaviour after checkout, verifying customers, recording interactions, and alerting on fraud. Merchants can dynamically rout selected orders to chargeback protection plan or simply follow our risk recommendations. To minimize payment churn, FUGU also provides a Promise To Pay capability guaranteeing shipment for failed payments. Before rejecting an order, FUGU will continue and try to further identify your customer up until shipment
- Risk Scoring - analysing customer behaviour and safely shipping more orders
- Chargeback Guarantee - selectively routing orders to chargeback protection plan
- Automated Verifications (KYC) - Signatures, Selfie ID’s & Credit Card Scans
- Evidence Representment - ready to use log challenging unjustified disputes.
- Payment Efficiency Insights – driving conversion and minimizing churn
- Highlights
- Use directly in Shopify admin
All features
Automation tasks
- Fraud detection
- Payment status
- Order processing
Customization
- APIs
- Custom triggers
- Custom workflows
- Multi-store
Automation tasks
Customization
Pricing
Discover
Free
- Monitor 250 Orders/month
- Pre-set Scenarios - Rule alerts on risky orders
- 25 "Manual" Customer Verifications per month
- AI Fraud Analysis
Protect
$99 / month
or $1,008/year and save 15%
- Discover +
- 500 Orders/month
- Modify Pre-set Scenarios
- 50 "Manual" Verifications - Text, colour and Logo Branding
- Email Support
Convert Plus
$249 / month
or $2,544/year and save 15%
- Protect +
- 2K Orders/month
- 5 Custom Scenarios + Auto Rule Actions
- 250 "Automated" Verifications
- Advanced Fraud Insights
- Priority Support
Scale
$599 / month
or $6,108/year and save 15%
- Convert Plus +
- 10K Orders/month
- Unlimited Scenarios
- Unlimited Verifications-Custom URL & Sender
- Export Chargeback Evidence
- Expert Support
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (12)
This app has been a game-changer for our e-commerce business. It quickly and accurately flags suspicious orders, helping us reduce fraud risks significantly and not miss any legitimit orders we could have missed.
The real-time monitoring feature ensures we stay one step ahead and the service from the FUGU team is simply amazing, and the support team is always responsive and helpful. Highly recommended for anyone looking to safeguard their store from fraud while keeping operations smooth!
Before I used that app, I lost A LOT of money on cases in chargebacks and cancelled many high &medium risks orders of based on Shopify analysis. Once I have started to use the app, I haven't lost even 1 case!!!
99% of the cases that I have were on high order values and with the help of FUGU, I have created rules that if an order is above $300 then, the app will send an SMS+Email to the customer for ID SCAN or Card Scan
. When customers didn't send it, I knew that the order might be a fraud and I tried calling the customers. Customers who haven't answered their phone, I knew that they are fraud. Also, I really liked their customer service!
Tal delivered outstanding customer service, while FUGU has proven invaluable in minimizing erroneous order rejections and mitigating chargeback risks, thus reducing manual administrative tasks. Effective customer support and streamlined operations are crucial for business success.
Customer service answered all my questions. Assistance went above and beyond for me. Highly recommend it.
Thank you very much.
Beyond frustrating experience trying to get this app set up. The app does not check your existing orders and so I reached out to the support team who offered to manually check it for me. After several days of waiting and hearing nothing back, I reached out to them to find out what was happening and even though I was messaging the same person, I had to repeat all over again because they had no recollection of the conversation or the fact that they've left me waiting for my information. After being asked to repeat myself for the third time I uninstalled the app. Total waste of time and terrible support experience. I found the app itself is very basic and does little to enhance the existing Shopify fraud analysis not ideal if you're looking for something more robust.
Hi Laura - Thank you for your feedback, Amir the CEO of FUGU.
I'm personally responsible for level of service provided to our customers.
I have discussed your case with our support team, and it is clear that FUGU'S team fell short in providing the timely and efficient service you deserved.
After a deep dive with my team to review your account, with a particular focus on the specific 2 orders that you mention in the chat. We were unable to analyze them on FUGU due to Shopify Data Policy.
I'm committed to making your experience with FUGU a positive and fruitful one.
I've sent you an email outlining a detailed plan for how we can proceed, including a special offer designed just for you. I am confident in our ability to secure more orders for you in the future, helping to accept more false declines and boost your revenue.
Your satisfaction with our service is our team’s top priority, and we are all committed to ensuring that our partnership is not only beneficial but also financially advantageous for you.
Best,
Amir
Support
fugu can answer any questions you have about FUGU ‑ Every Payment Counts.
Resources
Launched
August 12, 2020
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