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Safely accept orders you currently lose to fraud false declines (High Risk) and payment churn
FUGU Offers a Multi-Tier fraud protection, analysing customer behaviour after checkout, verifying customers, recording interactions, and alerting on fraud. Merchants can dynamically rout selected orders to chargeback protection plan or simply follow our risk recommendations. To minimize payment churn, FUGU also provides a Promise To Pay capability guaranteeing shipment for failed payments. Before rejecting an order, FUGU will continue and try to further identify your customer up until shipment
- Risk Scoring - Analysing customer behaviour and safely shipping more orders
- Chargeback Guarantee - selectively routing orders to chargeback protection plan
- Automated Verifications (KYC) - Signatures, Selfie ID’s & Credit Card Scans
- Evidence Representment - ready to use log challenging unjustified disputes.
- Payment Efficiency Insights – driving conversion and minimizing churn
- Highlights
- Use directly in Shopify admin
Languages
English
Works with
- Stripe
- Paypal
- Hyp
Categories
Automation tasks
Customization
Pricing
Discover
Free
- Monitor 250 Orders/month
- Pre-set Scenarios - Risk Rules
- 25 "Manual" Verifications per month
- AI Fraud Analysis
Protect
$99 / month
or $1,008/year and save 15%
- Discover +
- 500 Orders/month
- Modify Pre-set Scenarios
- 50 "Manual" Verifications
- Email Support
- Text, color and Logo Branding
Convert Plus
$249 / month
or $2,544/year and save 15%
- Protect +
- 2K Orders/month
- 5 Custom Scenarios + Auto Rule Actions
- 250 "Automated" Verifications
- Advanced Fraud Insights
- Priority Support
Scale
$599 / month
or $6,108/year and save 15%
- Convert Plus +
- 10K Orders/month
- Unlimited Scenarios
- Unlimited Verifications
- Export Chargeback Evidence
- Expert Support
- Custom URL & Sender
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (12)
This app has been a game-changer for our e-commerce business. It quickly and accurately flags suspicious orders, helping us reduce fraud risks significantly and not miss any legitimit orders we could have missed.
The real-time monitoring feature ensures we stay one step ahead and the service from the FUGU team is simply amazing, and the support team is always responsive and helpful. Highly ...
Before I used that app, I lost A LOT of money on cases in chargebacks and cancelled many high &medium risks orders of based on Shopify analysis. Once I have started to use the app, I haven't lost even 1 case!!!
99% of the cases that I have were on high order values and with the help of FUGU, I have created rules that if an order is above $300 then, the app will send an SMS+Email to the customer ...
Tal delivered outstanding customer service, while FUGU has proven invaluable in minimizing erroneous order rejections and mitigating chargeback risks, thus reducing manual administrative tasks. Effective customer support and streamlined operations are crucial for business success.
Beyond frustrating experience trying to get this app set up. The app does not check your existing orders and so I reached out to the support team who offered to manually check it for me. After several days of waiting and hearing nothing back, I reached out to them to find out what was happening and even though I was messaging the same person, I had to repeat all over again because they had no ...
Hi Laura - Thank you for your feedback, Amir the CEO of FUGU.
I'm personally responsible for level of service provided to our customers.
I have discussed your case with our ...
FUGU is a really great app. Easy to onboard and use, saved us thousands of $$ replacing manual reviews, fighting and winning chargebacks, and saving lost transactions. Seamless integration and an intuitive dashboard make this an extremely valuable extension of the Shopify platform.
Support
App support provided by fugu.
Or visit their support portalResources
Launched
August 12, 2020
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