FUGU ‑ Every Payment Counts

FUGU ‑ Every Payment Counts

Free plan available
Rating (3.6)
Reviews
Developer

Highlights

Built for your business
  • Use directly in Shopify admin

About this app

Launched

August 12, 2020

Languages

English

Works with

Stripe, Paypal, Hyp

Safely accept orders you currently lose to fraud false declines (High Risk) and payment churn

FUGU Offers a Multi-Tier fraud protection, analysing customer behaviour after checkout, verifying customers, recording interactions, and alerting on fraud. Merchants can dynamically rout selected orders to chargeback protection plan or simply follow our risk recommendations. To minimize payment churn, FUGU also provides a Promise To Pay capability guaranteeing shipment for failed payments. Before rejecting an order, FUGU will continue and try to further identify your customer up until shipment

FUGU Offers a Multi-Tier fraud protection, analysing customer behaviour after checkout, verifying customers, recording interactions, and alerting on fraud. Merchants can dynamically rout selected orders to chargeback protection plan or simply follow our risk recommendations. To minimize payment churn, FUGU also provides a Promise To Pay capability guaranteeing shipment for failed payments. Before rejecting an order, FUGU will continue and try to further identify your customer up until shipment more
  • Risk Scoring - analysing customer behaviour and safely shipping more orders
  • Chargeback Guarantee - selectively routing orders to chargeback protection plan
  • Automated Verifications (KYC) - Signatures, Selfie ID’s & Credit Card Scans
  • Evidence Representment - ready to use log challenging unjustified disputes.
  • Payment Efficiency Insights – driving conversion and minimizing churn

Pricing

Discover

Free

  • Monitor 250 Orders/month
  • Pre-set Scenarios - Rule alerts on risky orders
  • 25 "Manual" Customer Verifications per month
  • AI Fraud Analysis

Protect

$99/month

or $1,008/year and save 15%

  • Discover +
  • 500 Orders/month
  • Modify Pre-set Scenarios
  • 50 "Manual" Verifications - Text, colour and Logo Branding
  • Email Support

Convert Plus

$249/month

or $2,544/year and save 15%

  • Protect +
  • 2K Orders/month
  • 5 Custom Scenarios + Auto Rule Actions
  • 250 "Automated" Verifications
  • Advanced Fraud Insights
  • Priority Support

Scale

$599/month

or $6,108/year and save 15%

  • Convert Plus +
  • 10K Orders/month
  • Unlimited Scenarios
  • Unlimited Verifications-Custom URL & Sender
  • Export Chargeback Evidence
  • Expert Support

Discover

Free

  • Monitor 250 Orders/month
  • Pre-set Scenarios - Rule alerts on risky orders
  • 25 "Manual" Customer Verifications per month
  • AI Fraud Analysis

Protect

$99/month

or $1,008/year and save 15%

  • Discover +
  • 500 Orders/month
  • Modify Pre-set Scenarios
  • 50 "Manual" Verifications - Text, colour and Logo Branding
  • Email Support

Convert Plus

$249/month

or $2,544/year and save 15%

  • Protect +
  • 2K Orders/month
  • 5 Custom Scenarios + Auto Rule Actions
  • 250 "Automated" Verifications
  • Advanced Fraud Insights
  • Priority Support

Scale

$599/month

or $6,108/year and save 15%

  • Convert Plus +
  • 10K Orders/month
  • Unlimited Scenarios
  • Unlimited Verifications-Custom URL & Sender
  • Export Chargeback Evidence
  • Expert Support

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

9 reviews

Overall rating
3.6
Counts per rating level
  • 89% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 11% of ratings are 1 stars
March 26, 2024

Beyond frustrating experience trying to get this app set up. The app does not check your existing orders and so I reached out to the support team who offered to manually check it for me. After several days of waiting and hearing nothing back, I reached out to them to find out what was happening and even though I was messaging the same person, I had to repeat all over again because they had no recollection of the conversation or the fact that they've left me waiting for my information. After being asked to repeat myself for the third time I uninstalled the app. Total waste of time and terrible support experience. I found the app itself is very basic and does little to enhance the existing Shopify fraud analysis not ideal if you're looking for something more robust.

Graceful Muse Paperie
Canada
3 days using the app
fugu replied March 27, 2024

Hi Laura - Thank you for your feedback, Amir the CEO of FUGU.

I'm personally responsible for level of service provided to our customers.
I have discussed your case with our support team, and it is clear that FUGU'S team fell short in providing the timely and efficient service you deserved.

After a deep dive with my team to review your account, with a particular focus on the specific 2 orders that you mention in the chat. We were unable to analyze them on FUGU due to Shopify Data Policy.

I'm committed to making your experience with FUGU a positive and fruitful one.

I've sent you an email outlining a detailed plan for how we can proceed, including a special offer designed just for you. I am confident in our ability to secure more orders for you in the future, helping to accept more false declines and boost your revenue.

Your satisfaction with our service is our team’s top priority, and we are all committed to ensuring that our partnership is not only beneficial but also financially advantageous for you.

Best,
Amir

March 10, 2024

Customer service answered all my questions. Assistance went above and beyond for me. Highly recommend it.
Thank you very much.

Cyberfuture
Canada
3 days using the app
July 28, 2021

The customer service of the app is really amazing. I downloaded the app and I was confused at first, but they helped me understand everything. I highly recommend!

My Urban One
United States
Over 2 years using the app
May 31, 2021

Before I used that app, I lost A LOT of money on cases in Stripe. Once I have started to use the app, I haven't lost even 1 case!!!
99% of the cases that I have were on high order values and with the help of FUGU, I have created rules that if an order is above $250 then, the app will send an SMS+Email to the customer for signature. When customers didn't signed, I knew that the order might be a fraud and I tried calling the customers. Customers who haven't answered their phone, I knew that they are fraud. Also, I really liked their customer service!

Skullflow
Hong Kong SAR
Almost 2 years using the app
August 27, 2021

Highly recommended! Fugu helped me reduce fraudulent transactions to zero! Excellent customer service. Thanks you team.

Jida
United Kingdom
Over 1 year using the app

About this app

Launched

August 12, 2020

Languages

English

Works with

Stripe, Paypal, Hyp

Built by fugu

About fugu

3.6 average rating

3 years building apps for the Shopify App Store

13th Nehama st, Tel aviv, 6811541, IL

Support

Send a message

Support@fugu-it.com

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