Highlights
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Use directly in Shopify admin
About this app
Launched
August 12, 2020
Languages
English
Categories
Workflow automationWorks with
Stripe, Paypal, HypSafely accept orders you currently lose to fraud false declines (High Risk) and payment churn
FUGU Offers a Multi-Tier fraud protection, analysing customer behaviour after checkout, verifying customers, recording interactions, and alerting on fraud. Merchants can dynamically rout selected orders to chargeback protection plan or simply follow our risk recommendations. To minimize payment churn, FUGU also provides a Promise To Pay capability guaranteeing shipment for failed payments. Before rejecting an order, FUGU will continue and try to further identify your customer up until shipment
- Risk Scoring - analysing customer behaviour and safely shipping more orders
- Chargeback Guarantee - selectively routing orders to chargeback protection plan
- Automated Verifications (KYC) - Signatures, Selfie ID’s & Credit Card Scans
- Evidence Representment - ready to use log challenging unjustified disputes.
- Payment Efficiency Insights – driving conversion and minimizing churn
Pricing
Discover
Free
- Monitor 250 Orders/month
- Pre-set Scenarios - Rule alerts on risky orders
- 25 "Manual" Customer Verifications per month
- AI Fraud Analysis
Protect
$99/month
or $1,008/year and save 15%
- Discover +
- 500 Orders/month
- Modify Pre-set Scenarios
- 50 "Manual" Verifications - Text, colour and Logo Branding
- Email Support
Convert Plus
$249/month
or $2,544/year and save 15%
- Protect +
- 2K Orders/month
- 5 Custom Scenarios + Auto Rule Actions
- 250 "Automated" Verifications
- Advanced Fraud Insights
- Priority Support
Scale
$599/month
or $6,108/year and save 15%
- Convert Plus +
- 10K Orders/month
- Unlimited Scenarios
- Unlimited Verifications-Custom URL & Sender
- Export Chargeback Evidence
- Expert Support
Discover
Free
- Monitor 250 Orders/month
- Pre-set Scenarios - Rule alerts on risky orders
- 25 "Manual" Customer Verifications per month
- AI Fraud Analysis
Protect
$99/month
or $1,008/year and save 15%
- Discover +
- 500 Orders/month
- Modify Pre-set Scenarios
- 50 "Manual" Verifications - Text, colour and Logo Branding
- Email Support
Convert Plus
$249/month
or $2,544/year and save 15%
- Protect +
- 2K Orders/month
- 5 Custom Scenarios + Auto Rule Actions
- 250 "Automated" Verifications
- Advanced Fraud Insights
- Priority Support
Scale
$599/month
or $6,108/year and save 15%
- Convert Plus +
- 10K Orders/month
- Unlimited Scenarios
- Unlimited Verifications-Custom URL & Sender
- Export Chargeback Evidence
- Expert Support
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
8 reviews
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Customer service answered all my questions. Assistance went above and beyond for me. Highly recommend it.
Thank you very much.
The customer service of the app is really amazing. I downloaded the app and I was confused at first, but they helped me understand everything. I highly recommend!
Before I used that app, I lost A LOT of money on cases in Stripe. Once I have started to use the app, I haven't lost even 1 case!!!
99% of the cases that I have were on high order values and with the help of FUGU, I have created rules that if an order is above $250 then, the app will send an SMS+Email to the customer for signature. When customers didn't signed, I knew that the order might be a fraud and I tried calling the customers. Customers who haven't answered their phone, I knew that they are fraud. Also, I really liked their customer service!
We have recently added Fugu app to our store; great support and technical team whom helped us every step of the way in setting up their service, even going beyond what is expected of them to make it work for us.
Thank you for your kind review. We are happy to see that you are satisfied with our app and most importantly, with our support. We will keep working hard to make you and our other users satisfied.
Feel free to reach to out us anytime with anything you might need.
FUGU is a really great app. Easy to onboard and use, saved us thousands of $$ replacing manual reviews, fighting and winning chargebacks, and saving lost transactions. Seamless integration and an intuitive dashboard make this an extremely valuable extension of the Shopify platform.
About this app
Launched
August 12, 2020
Languages
English
Categories
Workflow automationWorks with
Stripe, Paypal, HypBuilt by fugu
About fugu
5.0 average rating
3 years building apps for the Shopify App Store
13th Nehama st, Tel aviv, 6811541, IL