Overall rating
Counts per rating level
  • 89% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 11% of ratings are 1 stars
March 10, 2024

Customer service answered all my questions. Assistance went above and beyond for me. Highly recommend it.
Thank you very much.

July 28, 2021

The customer service of the app is really amazing. I downloaded the app and I was confused at first, but they helped me understand everything. I highly recommend!

My Urban One
United States
Over 2 years using the app
May 31, 2021

Before I used that app, I lost A LOT of money on cases in Stripe. Once I have started to use the app, I haven't lost even 1 case!!!
99% of the cases that I have were on high order values and with the help of FUGU, I have created rules that if an order is above $250 then, the app will send an SMS+Email to the customer for signature. When customers didn't signed, I knew that the order might be a fraud and I tried calling the customers. Customers who haven't answered their phone, I knew that they are fraud. Also, I really liked their customer service!

Hong Kong SAR
Almost 2 years using the app
December 18, 2022

We have recently added Fugu app to our store; great support and technical team whom helped us every step of the way in setting up their service, even going beyond what is expected of them to make it work for us.

Mix And Match
12 months using the app
fugu replied December 19, 2022

Thank you for your kind review. We are happy to see that you are satisfied with our app and most importantly, with our support. We will keep working hard to make you and our other users satisfied.

Feel free to reach to out us anytime with anything you might need.

May 31, 2021

FUGU is a really great app. Easy to onboard and use, saved us thousands of $$ replacing manual reviews, fighting and winning chargebacks, and saving lost transactions. Seamless integration and an intuitive dashboard make this an extremely valuable extension of the Shopify platform.

Everything For 420
United States
9 months using the app
July 26, 2021

Had so many charge backs in the past and learnt the hard way how to minimize risks. But this is no where an easy job. With this app now I feel more secure with the most applicable system on internet for monitoring and validating payments and recording the required documents. The team behind of this app is super nice, seem confident and capable, ready to support.

Cymbal House
United States
4 months using the app
October 2, 2021

We have been so busy manually verifying orders before shipment, having FUGU working for us freed our logistics staff to actually do their job

2 months using the app
August 27, 2021

Highly recommended! Fugu helped me reduce fraudulent transactions to zero! Excellent customer service. Thanks you team.

United Kingdom
About 2 months using the app