Reviews (239)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this loyalty program for boosting customer engagement and repeat business. They report increased retention, order values, and sales due to its effective rewards and points system. Features like customizable rewards, referral tracking, and analytics are particularly valued, along with easy setup and user-friendly interface. Integration with other platforms and gamification are significant benefits. The support team is also praised for their responsiveness and helpfulness.
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Huge thanks to Ahmed for his professionalism and excellent support! The Gameball app is fantastic, and his help made the experience even better. Truly appreciate it!
Still new to this app but so far been pleased to what it can offer and excited to gain more customers through this loyalty program.
Also Nour helped me with ensuring everything was working fine and resolved an issue that I came across. Nour's customer service was amazing :) thank you once again.
Hey Nicholas
We're even more excited to see you acquire more customers and grow. Thank you so much for your review! We look forward to provide you with even better support the more we talk :)
The best loyalty program there is. Really good customer service and top customizability. I recommend this app above all others.
Why not subscribe?! :
1) The Starter version is $34 and not $19 as advertised
2) Very little configuration accessible in Starter, you have to upgrade to Pro
3) Not as comprehensive as mentioned
4) Cashback in $ not in points, while everything else is in points WTF
...
If you have time and $159 to spend per month. Test.
Otherwise, look elsewhere !!!
Hey Patrick
Thank you for taking the time to share your feedback. We truly value this input from you, as it helps us provide the best experience possible.
We wanted to address the points you raised for clarity:
Our Starter plan is indeed priced at $19 per month, as stated. However, it depends on the number of active users you have so we apologize if you faced any confusion here.
While the Starter plan includes essential features, we understand that some businesses may require additional options that are available in our Pro plan. We’d be happy to discuss your specific needs and how the plans align with them. If there’s something specific you feel is lacking, we would love to hear more details so we can explore potential improvements.
Our cashback system is indeed in points, designed to align with the rest of our points-based rewards structure. If there was any misunderstanding, we’d be glad to walk you through how this feature works.
Your satisfaction is very important to us, and we'd appreciate the opportunity to assist you further. Someone from our support team is assigned to handle all your concerns :)
dania from the customer support team is really great! helped me a lot in discovering the app and made many things clearer!
Hey Habiba
Thank you for taking the time to type your feedback. We'll always do our best to support you like that constantly!
Great service
Fijne app, met super goede support!
Thank you for your kindness!
I had a great experience with Dania. She was very helpful and provided excellent customer service.
We're happy to have you, Yeong! We'll always be seeking to serve you in the best way.
I enjoyed building out this loyalty program! It's quite easy to use and when you get really stuck, the support team picks this up and will reach out to you.
I was so blessed to have Dania reach out to me. TBH one of the best in-app support i have received. They really do value the customer experience.
10 stars for Gameball!
Your feedback is one of the closest to our hearts, Justin! Thank you for your support. We'll always try our best to return it
Very good. The customer service was very good. Thank you very much Nour
We're glad! Hopefully, every time you speak to our team you have a wonderful experience