Reviews (235)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and retention, noting a potential sales increase of up to 1.5X. It features a customizable loyalty program with badges, challenges, and levels, and supports multiple languages for global usability. The app integrates well with Shopify POS and Judge.me, enhancing its functionality. Merchants find it user-friendly and easy to set up. The customer support team, including members like Dania, Lauren, and Habib, is frequently praised for their responsiveness. Continuous updates and new features indicate an actively evolving app, responsive to merchant feedback.

February 19, 2021

We started to use Gameball last october and so far this is going very well. The app is really powerful and the potential is just huge. Also the team behind Gameball is so dedicated. We had many issues at first and they addressed our issues quickly and always with a smile. The customer support is really openminded and keen on improving the app further. Definitely an app to watch and try !

Les éditions Bookmark
France
3 months using the app
Gameball replied November 8, 2021

Thank you for your support! We are flattered to hear this!

January 4, 2022

Great app. Amazing customer service. Nice and elegant design. Don't forget the deep-links feature, an unique feature to set up much better the app, less intrusive to your visitors. Recommended without any doubt.

Cocowod
Spain
3 months using the app
Gameball replied January 10, 2022

We can't thank you enough for the kind words, it means the world to us!

February 16, 2023

Genua was ich gesucht habe, habe viele Programme getestet aber keins kommt an Gameball ran.
Super Support, habe immer Asap ein Antwort bekommen und sind sehr offen für Feedback und Feature-Request.
Kann es nur Empfehlen!
Danke an Ferida!

MANIZA
Germany
3 months using the app
Gameball replied May 21, 2024

Vielen Dank für Ihre fantastische Bewertung! Wir freuen uns sehr, dass Sie eine tolle Erfahrung mit uns gemacht haben

October 21, 2023

Lauren has been fabulous in answering all of my questions and really helping me understand the app and what will work best for my business. The app is very easy to get started with and there is definitely opportunity to increase sales with my customers as they start using the loyalty program more and more.

LD Keyfinder
Canada
3 months using the app
Gameball replied October 22, 2023

Thank you for your kind words, Lisa! 💫
You have one of our champions here at Gameball Lauren and I am glad she has been a valuable resource for you in navigating the app and tailoring it to your business needs.
We're excited about the increased sales as your customers engage more with the loyalty program 🚀

December 20, 2019

Gameball app is one of a kind for us! It replaced literally 3 apps that we used to have. Having the referrals, the levels & challenges, the notifications, the reporting on this and more, all of this helped us with our user retention. I'm writing this review after I faced a small issue and the support responded instantly.

DOTS Planner
United States
3 months using the app
Gameball replied December 24, 2019

We are so happy you are enjoying our app! :)
Thanks for your feedback!

October 17, 2022

Sehetna-eg team is really excited to use Gameball app, it looks great and is friendly to use and to integrate.

Sehetna-eg
Egypt
3 months using the app
May 10, 2022

It is a great loyalty program with instant support from Customer Success Team!! Keep up the good work

The Diva Shop Nigeria
Nigeria
3 months using the app
Gameball replied May 15, 2022

Thank you so much! Your review is much appreciated :)

April 21, 2022

This app is extremely customizable if you're looking to build a top tier loyalty program. It's THE MOST customizable by far if you ask me, and believe me, I've tried a bunch. I'll also have to add that the customer service is wonderful and super responsive. If you've got questions or concerns, or just want some insight, they will be on it right away! I'm excited for the direction my loyalty program will head in by utilizing this app on LoniaShoes.

Lonia
United States
2 months using the app
Gameball replied May 8, 2022

We sincerely appreciate you taking the time to share your experience with us. On behalf of our entire team, thank you for allowing us to serve you!

June 11, 2020

Excellent app for gamified loyalty programmes- also excellent customer service which solves any queries really quickly- would recommend!

Dancing with Goats
Germany
2 months using the app
Gameball replied June 11, 2020

We are so happy that you are enjoying our app! :)
Thanks for your feedback!

January 26, 2021

I am extremely detail oriented and did my research before choosing a rewards program. It was very important that all of the functionality I wanted was there, and the UI was easy for my customers to understand and use. Not only does gameball offer almost every single component I was looking for, but the pricing was the part that solidified my decision. We do many transactions in one day and many rewards programs are paid by transaction. This was never going to work for us! First of all - $99/month for 5000 customers is phenomenal. Secondly, the ability to pay per customer after that threshold is reached without HAVING to move to the next tier is amazing. I spent about a week fine tuning the settings and widget, and testing before going live. We went live with the program 2 days ago and my customers love it already! I've already had 2 minor 'bug' occurrences since go-live, and customer service was lightning fast to answer! I know that if I send a message, I will receive a friendly, helpful response. I'm so excited to see where this app takes my store :) I cannot recommend it enough!

ACNH Studio
United States
2 months using the app
Gameball replied February 9, 2021

Thank you so much for your feedback and recommendation. We're glad you loved Gameball💕