Reviews (235)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and retention, noting a potential sales increase of up to 1.5X. It features a customizable loyalty program with badges, challenges, and levels, and supports multiple languages for global usability. The app integrates well with Shopify POS and Judge.me, enhancing its functionality. Merchants find it user-friendly and easy to set up. The customer support team, including members like Dania, Lauren, and Habib, is frequently praised for their responsiveness. Continuous updates and new features indicate an actively evolving app, responsive to merchant feedback.

May 4, 2022

One word - Awesome! Habiba in particular was very patient, accommodating, and receptive to our unique needs - we are really happy with our gameball loyalty programme. I definitely recommend this app to any store looking for a loyalty programme.

Soral
Canada
2 months using the app
Gameball replied May 8, 2022

Thank you Sultan, your support is everything. We wholeheartedly wish you the best of luck on your startup, so excited for the collaboration!

February 14, 2023

Quick CS response! They will answer your questions and you do not need to worry about how to use this plug-in.

Hill Rill Outdoor 山川戶外
Hong Kong SAR
2 months using the app
Gameball replied March 30, 2023

Thank you for your review! We look forward to continuing to support your business and help you achieve your goals.

July 20, 2022

I am a big fan of the layout and features this app offers. The free and paid plan structure is ideal, as it lets you use the basic features, like following/sharing on socials, and the main one for us- cash back in the form of loyalty points. It even calculates the cashback percentage you are offering and lets you know what a point is worth in your currency. This helps avoid big mistakes. When we need a new app for our store, we prioritize apps that structure their pricing this way. The app works well and we get value out of it? Then we pay and are happy to do so. We don't end up paying for something that may not work well for us. The only downside is the referral plan is not available on free plans. I really like this and wanted it for our store, as I would have liked to test out how many people make use of it before paying for it. Especially when one considers that start-ups arguably need this referral feature the most. Other than that, I am pleased. Support has been good too.

Fumo
South Africa
2 months using the app
June 27, 2022

I tried Gameball and other similar apps. However, I came back and chose Gameball because of the sheer amount of features and customizations that Gameball provides. Truly wonderful app. Ms. Habiba is also very helpful and courteous and helped us onboard in no time. Thank you Gameball!

Hoho Soul
India
About 2 months using the app
September 29, 2020

Would highly recommend this app. For a free service, it is very very worth it. The customer support is also top-notch. There are so many customizable options it's ridiculous.

Blackland
United States
About 2 months using the app
Gameball replied September 29, 2020

We are so happy that you are enjoying our app! :)
Thanks for your feedback!

January 19, 2023

I have been testing out various loyalty and rewards apps on my Shopify store MoonGoddessGifts.com and this app has won me over. I love the customization features as well as the integrations. The pricing is also reasonable in comparison to the other apps. I recommend it.

Moon Goddess Gifts
United States
About 2 months using the app
Gameball replied January 30, 2023

Thank you Stacey for your great words. To more success together 💫

June 29, 2022

We installed Gameball for our store. The experience was really great thanks to Habiba's explanations, which helped us configure the software. Once in place, the experience for the client is very interesting, and the results are there. Gamechanger!

Libelté
France
About 2 months using the app
December 24, 2020

The scope of this app is very exciting, plus it looks incredibly intuitive and user-friendly on the front end. Where Gameball have impressed me the most though is with their support. Extremely responsive live chat together with a keenness to understand our business and willingness to adapt the app and introduce new features is great to see. We’re not live with it just yet because we haven’t had time in the run-up to Christmas to properly configure it, but we can’t wait to see our customers taking their loyalty to the next level in the new year! Definitely give it a go.

German Drinks by Black Forest Beers
United Kingdom
About 2 months using the app
Gameball replied December 26, 2020

Thanks for taking the time to share this amazing feedback, we are also glad to hear that you found our support helpful!
Happy Holidays 😄

October 12, 2023

The customer support team is super helpful and knowledgeable.

WellCart
United States
About 2 months using the app
Gameball replied October 15, 2023

We are so happy to hear that Toaa and we look forward to a booming loyalty program for your clients 💫 💪🏼

Edited October 12, 2022

We really like this app and the enormous potential it has for customer loyalty and retention. Our customers are enjoying it too. After running into one small problem we reached out to the Support Team and they were able to get things back on track quickly (the problem was completely my own fault, a user error!) Highly recommend this app!

enablersoutpost
United States
About 2 months using the app