Reviews (239)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this loyalty program for boosting customer engagement and repeat business. They report increased retention, order values, and sales due to its effective rewards and points system. Features like customizable rewards, referral tracking, and analytics are particularly valued, along with easy setup and user-friendly interface. Integration with other platforms and gamification are significant benefits. The support team is also praised for their responsiveness and helpfulness.
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If customer forget his gameball account password how they reset gameball account password? Please guide all the steps to recover or reset password. Thanks
You simply can reach out to the customer support and we'll do it for you :)
Very effective customer service, clean layout, very well thought out and streamlined process! Hope for more improvements along the way!
Always a pleasure to serve you! Thank you so much, Noel.
I looked at ALLLL the loyalty programs available on Shopify and this one was one of the only ones with immediate chat...when you need help. Most of them required an email with a two day response time. Omar personally contacted me when he saw that I needed help and stayed with me until I felt confident in my decisions on how to calculate the rewards...giving wonderful explanations and helpful advice. Highly recommend!
Not for me right now, as I need a Reviews an E-mail automation integrated to the Rewards program. Right now, it only offers 3rd party integrations, and my problem is that I need to upgrade to the PRO Plan in order to do that plus paying for the other apps to integrate as well. Other than that the app has the best design in the marketplace.
"The app has the best design in the marketplace " makes a fantastic review! We apologize for the inconvenience, we are looking forward to working with you in the near future
Fantastic app got the job done from what i wanted thank you Rana for all the help you were amazing! Highly recommend
Thank you for your support, it means a lot to us!
I am using this app for my loyalty program. Great back-end functionalities, easy to handle and matching perfectly with my needs. 100% recommend!
For me, an absolutely unrivaled loyalty program application.
When I was choosing, I installed about 6-8 of them and none were nearly as sophisticated, but at the same time as nice in appearance as this one. What I really like about the widget is that you have the option to choose from predefined badges, challenges and levels, which you can also edit as needed or create new ones. It will help a lot and make the job easier.
I also like the simple but really tasteful and minimalist overall look. I was actually surprised at how nice it all is. Especially the icons and pictograms are great.
I'm really looking forward to finish and public my store. Loyalty program is something that I didn't have at my previous store and it was a big requirement for me to have it here on Shopify and it exceeded my expectations.
I must also mention the splendid customer service, I communicate with Dania and I feel that I am receiving absolutely above-standard care.
10 stars out of 5 for me, I'm seriously absolutely thrilled :-)
Your experience, having tested multiple options, is incredibly valuable to us.
It's fantastic to hear that our widget helped in making your job easier. Your kind words about our customer service, and Dania in particular, mean the world to us.
We're here to help you succeed, and we're just as thrilled to have you on board. 🚀
Have not yet started using the app, however I booked a demo call with Lauren Desouza, and she was such an amazing character! She carefully understood what I was trying to achieve for my store and figured out work arounds that acheived the objectives I was hoping to achieve when realising the feature I was looking for was not available.
Definitely recommend this app because of the flexibility of creating ways to generate customer loyalty, and highly recommend this because of their support, 100/10 on the ball.
P.S. to Lauren's boss reading this... please get her a new laptop as she was struggling to show me examples of her demo with a lagging laptop, so imagine what she can do with a new laptop! ;)
Thank you so much for sharing your positive experience with us! We're thrilled to hear that Lauren provided you with an amazing demo call and helped you achieve your goals for your store.
We appreciate your recommendation of our app and our support team, and we hope that you find our platform flexible and easy to use as you work to generate customer loyalty.
We've taken note of your suggestion about Lauren's laptop and we'll be sure to pass that along to our team. We want to make sure that all of our team members have the tools they need to provide the best possible service to our customers.
We can't wait to work with you to achieve even more great things for your store.
This app has the potential to be a great app but our experience with it has been substandard, and we just couldn't trust it or the support team in the end.
Our problems started when we tried to add rewards to customers manually but, due to a bug in the system, it prevented us from adding rewards in the admin area. They found the bug but we weren't allowed to manually reward customers for 6 days until they updated the app again on their weekly update. The support representative kindly offered us the Pro package for free as compensation.
We then discovered a bug that prevented customers from receiving the New Customer reward and other rewards failed because of this bug. I reported the bug and asked if they could manually update the customer's account that failed to be rewarded. This didn't happen for a few days and I had to remind them, which is really bad.
We then discovered another bug where a customer got absolutely no rewards for anything. This customer should have received a number of rewards but didn't. I report this bug instantly and I was told 'we will look into it now and get back to you'. They never did get back to me and this customer still has no rewards and, at this time, we couldn't add the rewards manually because of another bug.
This has been a very negative and frustrating experience for us and our business. We've wasted both money and time on this app, and it and its support team failed us. It's a great shame because the app looks great and would have been a lot of fun for our customers.
The support team will answer your request very quickly; quicker than any app that we've seen so far, so they deserve some recognition for that. However, this isn't much good if somebody promises to look into a bug and then doesn't get back to you when they say they would, leaving a customer without any rewards.
We've just deleted the app and using another one that has thankfully worked first time. I'll be seeking a full refund for our first month as it hasn't worked as described.
Hello Steve. Thanks for your review. It makes us deeply sad that this is how your experience with Gameball ends. No system is bugless, and we admit that you've been a little bit unlucky. We've tried our best to compensate you, but we understand how frustrating this can get.
We will get in touch with you to settle a refund. However, we need to highlight that your experience can't be generalized since what happened with you has never happened before with 1200+ merchants .
Thanks for your review, and for your previous support in reporting and fixing those bugs. And we are sorry again for any troubles caused.
I would like to take this time to congratulate the team at Gameball, We had some issues around features and within a few hours, the issues have been resolved. Their customer service is fantastic and we are now very happy with our choice to switch our loyalty plan to Gameball
Thanks a lot our friend for your review. We are always here to help! :)